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Agent-mediated knowledge sharing for intelligent services management

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Abstract

For service-oriented architectures that span multiple businesses, organizations must transfer information back-and-forth about their available services. Because of the potential large volume, it is unreasonable and impractical to expect human practitioners to handle the scale of interactions desired and/or required on a continual basis. Intelligent agents offer the adaptability and flexibility to handle the knowledge transfer that must occur in order to share service offerings. Effectively transferring service-oriented information in this domain requires autonomous systems that adapt to heterogeneous environments. This work introduces an architecture and specialized communication procedures designed for this sort of knowledge sharing environment. We show that these procedures perform reasonably when evaluated with current agent communication technologies.

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Authors and Affiliations

  1. Department of Computer Science, Georgetown University, 333 St. Mary’s Hall, 37th and O Street, NW, Washington, DC, 20057, USA

    Michael F. Nowlan & M. Brian Blake

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  1. Michael F. Nowlan
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  2. M. Brian Blake
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Correspondence to M. Brian Blake.

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Nowlan, M.F., Blake, M.B. Agent-mediated knowledge sharing for intelligent services management. Inf Syst Front 9, 411–421 (2007). https://doi.org/10.1007/s10796-007-9043-6

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