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Analysis of the Multi-Item Dimensionality of Patients’ Perceived Value in Hospital Services

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Abstract

The purpose of this research is to analyse the multi-item dimensionality of patients’ perceived value in hospital service. A total of 564 patients administered to Gulhane Military Medical Academy were surveyed. Sample population was specified through convenience sampling procedure. A face to face survey was conducted by three interviewers in August 2008. Confirmatory Data Analysis was carried out to reach the final data analysis. A scale of overall perceived value in health service was developed, which was composed of three dimensions and represented by 21 items. These dimensions were: Functional value, emotional value, and social value. The results indicated that perceived value was a multidimensional construct that affects the whole process of service purchasing. If the hospitals managers give importance to the sub-dimensions of the patient value inclined to their own hospitals and they regularly examine the situation of these dimensions, they can move one step ahead in achieving patient satisfaction and loyalty.

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Authors and Affiliations

  1. Department of Health Services Management, Gulhane Military Medical Academy, 06018, Etlik, Ankara, Turkey

    Abdulkadir Teke, Cesim Demir & Turan Fedai

  2. Department of Marketing, Gümüşhane University, 29100, Gümüşhane, Turkey

    Ekrem Cengiz

  3. Department of Military Health Services, Gulhane Military Medical Academy, 06018, Etlik, Ankara, Turkey

    Mehmet Çetin

  4. Department of Marketing, Karadeniz Technical University, 61080, Trabzon, Turkey

    Fazil Kirkbir

  5. GATA Askeri Sağlik Hizmetleri AD, 06018, Etlik, Ankara, Turkey

    Mehmet Çetin

Authors
  1. Abdulkadir Teke
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  2. Ekrem Cengiz
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  3. Mehmet Çetin
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  4. Cesim Demir
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  5. Fazil Kirkbir
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  6. Turan Fedai
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Corresponding author

Correspondence to Mehmet Çetin.

Appendix

Appendix

Scales and literature sources used in the questionnaire construction

  • Functional Value (Installations) (Sanchez et al. [9])

    • FI1-Well operation

    • FI2-Well organised

    • FI3-Modern establishment

    • FI4-Cleanless

    • FI5-Easily found from other places

    • FI6-Attain easily with vehicle

  • Functional Value (Professionalism) (Sanchez et al. [9])

    • FP1-Good professional (employees)

    • FP2-Up-to-date about new items and trends (employees)

    • FP3-Knowing job well (employees)

    • FP4-Advice is valuable (from employees)

  • Functional Value (Quality)(Sweeney and Soutar [7]; Sanchez et al. [9]; Gallarza and Saura [10])

    • FQ1-Well organized service

    • FQ2-High quality service

    • FQ3-Better service than others

    • FQ4-Acceptable results

  • Social Value (Sweeney and Soutar [7]; Sanchez et al. [9]; Gallarza and Saura [10])

    • S1-Preffering hospital (others)

    • S2-Obtaining prestige (for patient)

    • S3-Valuable service (with the view of others)

  • Emotional Value (Sanchez et al. [9]; Otto [18]; Otto and Ritchie [19])

    • E1-Satisfactory service

    • E2-Favourable opinion (with the view of patient)

    • E3-Humping employees

    • E4-Leaving with inner calm

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Teke, A., Cengiz, E., Çetin, M. et al. Analysis of the Multi-Item Dimensionality of Patients’ Perceived Value in Hospital Services. J Med Syst 36, 1301–1307 (2012). https://doi.org/10.1007/s10916-010-9590-0

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  • DOI: https://doi.org/10.1007/s10916-010-9590-0

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