Skip to main content
Log in

Citation-based analysis of literature: a case study of technology acceptance research

  • Published:
Scientometrics Aims and scope Submit manuscript

Abstract

Individual adoption of technology is crucial for the success of technology implementation and has thus attracted much attention from researchers. Recent advances in citation-based analysis have been suggested as being efficient for analyzing knowledge dissemination within scientific disciplines. This article presents a case that examines the technology acceptance research through the newly developed citation-based approach, in particular main path analysis and edge-betweenness clustering analysis. Based on the citation network constructed from a total of 1555 journal articles from the period 1989 to 2014, the most critical 50 citations were identified and used as the basis to map the major knowledge flow in technology acceptance research. In addition, edge-betweenness based clustering was used to classify the citation network into coherent groups. As a result, five distinct research fronts were identified, namely e-learning, mobile-commerce, e-health, e-tourism, and technology post-acceptance research. This case study highlights the theoretical development trajectories, and identifies the most active research fronts of technology acceptance research, providing a research-based platform for further scholarly discussions.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Fig. 1
Fig. 2
Fig. 3
Fig. 4
Fig. 5
Fig. 6

Notes

  1. The articles that proposed the method are widely cited. As of March 17, 2015, Girvan and Newman (2002) and Newman and Girvan (2004) had been cited 6671 and 6078 times respectively in Google Scholar.

  2. The work of Teo2010a was accepted on May 20, 2008 and published in 2010. The follow-up study of Teo2009a cited the paper (Teo2010a) in its accepted year of 2008. Therefore, the direction of the arrow on the main path (Fig. 1) is from Teo2010a to Teo2009a. This citation delay exists because of the overlapping publication time.

  3. Stop Words are words which do not have significance for use in Search Queries. They are either insignificant (i.e., articles, prepositions) or too common to be of use.

References

  • Adams, D. A., Nelson, R. R., & Todd, P. A. (1992). Perceived usefulness, ease of use, and usage of information technology: A replication. MIS Quarterly, 16(2), 227–247.

    Article  Google Scholar 

  • Agarwal, R., & Karahanna, E. (2000). Time flies when you’re having fun: Cognitive absorption and beliefs about information technology usage. MIS Quarterly, 24(4), 665–694.

    Article  Google Scholar 

  • Aldas-Manzano, J., Ruiz-Mafe, C., & Sanz-Blas, S. (2009). Exploring individual personality factors as drivers of M-shopping acceptance. Industrial Management & Data Systems, 109(5–6), 739–757.

    Article  Google Scholar 

  • Ayeh, J. K., Au, N., & Law, R. (2013). Predicting the intention to use consumer-generated media for travel planning. Tourism Management, 35, 132–143.

    Article  Google Scholar 

  • Bagozzi, R. P. (2007). The legacy of the technology acceptance model and a proposal for a paradigm shift. Journal of the Association for Information Systems, 8(4), 243–254.

    Google Scholar 

  • Bao, Y. K., Xiong, T., Hu, Z. Y., & Kibelloh, M. (2013). Exploring gender differences on general and specific computer self-efficacy in mobile learning adoption. Journal of Educational Computing Research, 49(1), 111–132.

    Article  Google Scholar 

  • Benbasat, I., & Barki, H. (2007). Quo vadis TAM? Journal of the Association for Information Systems, 8(4), 211–218.

    Google Scholar 

  • Bhupatiraju, S., Nomaler, O., Triulzi, G., & Verspagen, B. (2012). Knowledge flows—Analyzing the core literature of innovation, entrepreneurship and science and technology studies. Research Policy, 41(7), 1205–1218.

    Article  Google Scholar 

  • Casalo, L. V., Flavian, C., & Guinaliu, M. (2010). Determinants of the intention to participate in firm-hosted online travel communities and effects on consumer behavioral intentions. Tourism Management, 31(6), 898–911.

    Article  Google Scholar 

  • Chen, L. D., Gillenson, M. L., & Sherrell, D. L. (2002). Enticing online consumers: An extended technology acceptance perspective. Information & Management, 39(8), 705–719.

    Article  Google Scholar 

  • Chen, R. F., & Hsiao, J. L. (2012a). An investigation on physicians’ acceptance of hospital information systems: A case study. International Journal of Medical Informatics, 81(12), 810–820.

    Article  Google Scholar 

  • Chen, R. F., & Hsiao, J. L. (2012b). An empirical study of physicians’ acceptance of hospital information systems in Taiwan. Telemedicine and e-Health, 18(2), 120–125.

    Article  Google Scholar 

  • Chiu, C. M., & Wang, E. T. (2008). Understanding web-based learning continuance intention: The role of subjective task value. Information & Management, 45(3), 194–201.

    Article  Google Scholar 

  • Chong, A. Y. L. (2013). A two-staged sem-neural network approach for understanding and predicting the determinants of m-commerce adoption. Expert Systems with Applications, 40(4), 1240–1247.

    Article  Google Scholar 

  • Chong, A. Y. L., Darmawan, N., Ooi, K. B., & Lin, B. S. (2010). Adoption of 3G services among Malaysian consumers: An empirical analysis. International Journal of Mobile Communications, 8(2), 129–149.

    Article  Google Scholar 

  • Chow, M., Herold, D. K., Choo, T. M., & Chan, K. (2012). Extending the technology acceptance model to explore the intention to use second life for enhancing healthcare education. Computers & Education, 59(4), 1136–1144.

    Article  Google Scholar 

  • Csardi, G., & Nepusz, T. (2006). The igraph software package for complex network research. InterJournal Complex Systems, 1695, 1–9.

    Google Scholar 

  • Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319–340.

    Article  Google Scholar 

  • Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989). User acceptance of computer technology: A comparison of two theoretical models. Management Science, 35(8), 982–1003.

    Article  Google Scholar 

  • Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1992). Extrinsic and intrinsic motivation to use computers in the workplace. Journal of Applied Social Psychology, 22(14), 1111–1132.

    Article  Google Scholar 

  • Fodor, O., & Werthner, H. (2005). Harmonise: A step toward an interoperable e-tourism marketplace. International Journal of Electronic Commerce, 9(2), 11–39.

    Google Scholar 

  • Gefen, D., Karahanna, E., & Straub, D. W. (2003). Trust and TAM in online shopping: An integrated model. MIS Quarterly, 27(1), 51–90.

    Google Scholar 

  • Girvan, M., & Newman, M. E. (2002). Community structure in social and biological networks. Proceedings of the National Academy of Sciences, 99(12), 7821–7826.

    Article  MathSciNet  MATH  Google Scholar 

  • Hasan, B., & Ahmed, M. U. (2007). Effects of interface style on user perceptions and behavioral intention to use computer systems. Computers in Human Behavior, 23(6), 3025–3037.

    Article  Google Scholar 

  • Hirschheim, R. (2007). Introduction to the special issue on “quo vadis TAM-issues and reflections on technology acceptance research”. Journal of the Association for Information Systems, 8(4), 203–205.

    Google Scholar 

  • Hong, S. J., Thong, J. Y. L., & Tam, K. Y. (2006). Understanding continued information technology usage behavior: A comparison of three models in the context of mobile internet. Decision Support Systems, 42(3), 1819–1834.

    Article  Google Scholar 

  • Hong, W., Thong, J. L., Wong, W. M., & Tam, K. Y. (2001). Determinants of user acceptance of digital libraries: An empirical examination of individual differences and system characteristics. Journal of Management Information Systems, 18(3), 97–124.

    Google Scholar 

  • Hsiao, C. H., & Yang, C. (2011). The intellectual development of the technology acceptance model: A co-citation analysis. International Journal of Information Management, 31(2), 128–136.

    Article  MathSciNet  Google Scholar 

  • Huh, H. J., Kim, T., & Law, R. (2009). A comparison of competing theoretical models for understanding acceptance behavior of information systems in upscale hotels. International Journal of Hospitality Management, 28(1), 121–134.

    Article  Google Scholar 

  • Hummon, N. P., & Doreian, P. (1990). Computational methods for social network analysis. Social Networks, 12(4), 273–288.

    Article  Google Scholar 

  • Hung, S. C., Liu, J. S., Lu, L. Y., & Tseng, Y. C. (2014). Technological change in lithium iron phosphate battery: The key-route main path analysis. Scientometrics, 100(1), 97–120.

    Article  Google Scholar 

  • Igbaria, M., Zinatelli, N., Cragg, P., & Cavaye, A. L. M. (1997). Personal computing acceptance factors in small firms: A structural equation model. MIS Quarterly, 21(3), 279–305.

    Article  Google Scholar 

  • Kang, Y. S., Hong, S., & Lee, H. (2009). Exploring continued online service usage behavior: The roles of self-image congruity and regret. Computers in Human Behavior, 25(1), 111–122.

    Article  MathSciNet  Google Scholar 

  • Kang, Y. S., & Lee, H. (2010). Understanding the role of an IT artifact in online service continuance: An extended perspective of user satisfaction. Computers in Human Behavior, 26(3), 353–364.

    Article  Google Scholar 

  • Kim, T. G., Lee, J. H., & Law, R. (2008). An empirical examination of the acceptance behaviour of hotel front office systems: An extended technology acceptance model. Tourism Management, 29(3), 500–513.

    Article  Google Scholar 

  • Kulviwat, S., Bruner, G. C., Kumar, A., Nasco, S. A., & Clark, T. (2007). Toward a unified theory of consumer acceptance technology. Psychology & Marketing, 24(12), 1059–1084.

    Article  Google Scholar 

  • Kuo, Y. F., & Yen, S. N. (2009). Towards an understanding of the behavioral intention to use 3G mobile value-added services. Computers in Human Behavior, 25(1), 103–110.

    Article  Google Scholar 

  • Leong, L. Y., Hew, T. S., Tan, G. W. H., & Ooi, K. B. (2013). Predicting the determinants of the NFC-enabled mobile credit card acceptance: A neural networks approach. Expert Systems with Applications, 40(14), 5604–5620.

    Article  Google Scholar 

  • Leong, L. Y., Ooi, K. B., Chong, A. Y. L., & Lin, B. S. (2011). Influence of individual characteristics, perceived usefulness and ease of use on mobile entertainment adoption. International Journal of Mobile Communications, 9(4), 359–382.

    Article  Google Scholar 

  • Liao, C. C., Chen, J. L., & Yen, D. C. (2007a). Theory of planning behavior (TPB) and customer satisfaction in the continued use of e-service: An integrated model. Computers in Human Behavior, 23(6), 2804–2822.

    Article  Google Scholar 

  • Liao, C. C., Palvia, P., & Lin, H. N. (2010). Stage antecedents of consumer online buying behavior. Electronic Markets, 20(1), 53–65.

    Article  Google Scholar 

  • Liao, C. H., Tsou, C. W., & Huang, M. F. (2007b). Factors influencing the usage of 3G mobile services in Taiwan. Online Information Review, 31(6), 759–774.

    Article  Google Scholar 

  • Lin, H. F. (2007). Predicting consumer intentions to shop online: An empirical test of competing theories. Electronic Commerce Research and Applications, 6(4), 433–442.

    Article  Google Scholar 

  • Lin, C. H., Shih, H. Y., & Sher, P. J. (2007). Integrating technology readiness into technology acceptance: The TRAM model. Psychology & Marketing, 24(7), 641–657.

    Article  Google Scholar 

  • Liu, J. S., & Lu, L. Y. Y. (2012). An integrated approach for main path analysis: Development of the Hirsch index as an example. Journal of the American Society for Information Science and Technology, 63(3), 528–542.

    Article  Google Scholar 

  • Liu, J. S., Lu, L. Y., & Lu, W. M. (in press). Research fronts in data envelopment analysis. Omega.

  • Liu, J. S., Lu, L. Y. Y., Lu, W. M., & Lin, B. J. Y. (2013a). Data envelopment analysis 1978–2010: A citation-based literature survey. Omega, 41(1), 3–15.

    Article  Google Scholar 

  • Liu, J. S., Lu, L. Y. Y., Lu, W. M., & Lin, B. J. Y. (2013b). A survey of DEA applications. Omega, 41(5), 893–902.

    Article  Google Scholar 

  • Liu, C. F., Tsai, Y. C., & Jang, F. L. (2013c). Patients’ acceptance towards a web-based personal health record system: An empirical study in Taiwan. International Journal of Environmental Research and Public Health, 10(10), 5191–5208.

    Article  Google Scholar 

  • Luarn, P., & Lin, H. H. (2005). Toward an understanding of the behavioral intention to use mobile banking. Computers in Human Behavior, 21(6), 873–891.

    Article  Google Scholar 

  • Lucas, H. C, Jr, Swanson, E. B., & Zmud, R. (2007). Implementation, innovation, and related themes over the years in information systems research. Journal of the Association for Information Systems, 8(4), 205–210.

    Google Scholar 

  • Martinelli, A. (2012). An emerging paradigm or just another trajectory? Understanding the nature of technological changes using engineering heuristics in the telecommunications switching industry. Research Policy, 41(2), 414–429.

    Article  Google Scholar 

  • Moore, G. C., & Benbasat, I. (1991). Development of an instrument to measure the perceptions of adopting an information technology innovation. Information Systems Research, 2(3), 192–222.

    Article  Google Scholar 

  • Morosan, C. (2012a). Voluntary steps toward air travel security: An examination of travelers’ attitudes and intentions to use biometric systems. Journal of Travel Research, 51(4), 436–450.

    Article  Google Scholar 

  • Morosan, C. (2012b). Theoretical and empirical considerations of guests’ perceptions of biometric systems in hotels: Extending the technology acceptance model. Journal of Hospitality & Tourism Research, 36(1), 52–84.

    Article  Google Scholar 

  • Morosan, C., & Jeong, M. Y. (2008). Users’ perceptions of two types of hotel reservation web sites. International Journal of Hospitality Management, 27(2), 284–292.

    Article  Google Scholar 

  • Newman, M. E., & Girvan, M. (2004). Finding and evaluating community structure in networks. Physical Review E, 69(2), 026113.

    Article  Google Scholar 

  • Ngai, E. W. T., Poon, J. K. L., & Chan, Y. H. C. (2007). Empirical examination of the adoption of WebCT using TAM. Computers & Education, 48(2), 250–267.

    Article  Google Scholar 

  • Oh, S. H., Kim, Y. M., Lee, C. W., Shim, G. Y., & Park, M. S. (2009). Consumer adoption of virtual stores in Korea: Focusing on the role of trust and playfulness. Psychology & Marketing, 26(7), 652–668.

    Article  Google Scholar 

  • Or, C. K. L., Karsh, B. T., Severtson, D. J., Burke, L. J., Brown, R. L., & Brennan, P. F. (2011). Factors affecting home care patients’ acceptance of a web-based interactive self-management technology. Journal of the American Medical Informatics Association, 18(1), 51–59.

    Article  Google Scholar 

  • Ortega, B. H., Martinez, J. J., & De Hoyos, M. J. M. (2006). Analysis of the moderating effect of industry on online behaviour. Online Information Review, 30(6), 681–698.

    Article  Google Scholar 

  • Pituch, K. A., & Lee, Y. K. (2006). The influence of system characteristics on e-learning use. Computers & Education, 47(2), 222–244.

    Article  Google Scholar 

  • Shang, R. A., Chen, Y. C., & Shen, L. (2005). Extrinsic versus intrinsic motivations for consumers to shop on-line. Information & Management, 42(3), 401–413.

    Article  Google Scholar 

  • Sivo, S. A., Pan, C. C., & Hahs-Vaughn, D. L. (2007). Combined longitudinal effects of attitude and subjective norms on student outcomes in a web-enhanced course: A structural equation modeling approach. British Journal of Educational Technology, 38(5), 861–875.

    Article  Google Scholar 

  • Stern, B. B., Royne, M. B., Stafford, T. F., & Bienstock, C. C. (2008). Consumer acceptance of online auctions: An extension and revision of the TAM. Psychology & Marketing, 25(7), 619–636.

    Article  Google Scholar 

  • Straub, D. (1994). The effect of culture on IT diffusion: E-mail and fax in Japan and the United-States. Information Systems Research, 5(1), 23–47.

    Article  Google Scholar 

  • Subramanian, G. H. (1994). A replication of perceived usefulness and perceived ease of use measurement. Decision Sciences, 25(5–6), 863–874.

    Article  Google Scholar 

  • Tan, G. W. H., Ooi, K. B., Chong, S. C., & Hew, T. S. (2014). NFC mobile credit card: The next frontier of mobile payment? Telematics and Informatics, 31(2), 292–307.

    Article  Google Scholar 

  • Tang, K. Y., Tsai, C. C., & Lin, T. C. (2014). Contemporary intellectual structure of CSCL research (2006–2013): A co-citation network analysis with an education focus. International Journal of Computer-Supported Collaborative Learning, 9(3), 335–363.

    Article  Google Scholar 

  • Taylor, S., & Todd, P. (1995a). Assessing IT usage: The role of prior experience. MIS Quarterly, 19(4), 561–570.

    Article  Google Scholar 

  • Taylor, S., & Todd, P. (1995b). Understanding information technology usage: A test of competing models. Information Systems Research, 6(2), 144–176.

    Article  Google Scholar 

  • Teo, T. (2009a). Modelling technology acceptance in education: A study of pre-service teachers. Computers & Education, 52(2), 302–312.

    Article  Google Scholar 

  • Teo, T. (2009b). The impact of subjective norm and facilitating conditions on pre-service teachers’ attitude toward computer use: A structural equation modeling of an extended technology acceptance model. Journal of Educational Computing Research, 40(1), 89–109.

    Article  Google Scholar 

  • Teo, T. (2010a). A path analysis of pre-service teachers’ attitudes to computer use: Applying and extending the technology acceptance model in an educational context. Interactive Learning Environments, 18(1), 65–79.

    Article  Google Scholar 

  • Teo, T. (2010b). Development and validation of the e-learning acceptance measure (ElAM). Internet and Higher Education, 13(3), 148–152.

    Article  Google Scholar 

  • Teo, T. (2011). Factors influencing teachers’ intention to use technology: Model development and test. Computers & Education, 57(4), 2432–2440.

    Article  Google Scholar 

  • Teo, T., Lee, C. B., & Chai, C. S. (2008). Understanding pre-service teachers’ computer attitudes: Applying and extending the technology acceptance model. Journal of Computer Assisted Learning, 24(2), 128–143.

    Article  Google Scholar 

  • Teo, T., Lee, C. B., Chai, C. S., & Wong, S. L. (2009). Assessing the intention to use technology among pre-service teachers in Singapore and Malaysia: A multigroup invariance analysis of the technology acceptance model (TAM). Computers & Education, 53(3), 1000–1009.

    Article  Google Scholar 

  • Teo, T., & Noyes, J. (2011). An assessment of the influence of perceived enjoyment and attitude on the intention to use technology among pre-service teachers: A structural equation modeling approach. Computers & Education, 57(2), 1645–1653.

    Article  Google Scholar 

  • Teo, A. C., Tan, G. W. H., Cheah, C. M., Ooi, K. B., & Yew, K. T. (2012). Can the demographic and subjective norms influence the adoption of mobile banking? International Journal of Mobile Communications, 10(6), 578–597.

    Article  Google Scholar 

  • Terzis, V., & Economides, A. A. (2011a). Computer based assessment: Gender differences in perceptions and acceptance. Computers in Human Behavior, 27(6), 2108–2122.

    Article  Google Scholar 

  • Terzis, V., & Economides, A. A. (2011b). The acceptance and use of computer based assessment. Computers & Education, 56(4), 1032–1044.

    Article  Google Scholar 

  • Thong, J. Y. L., Hong, S. J., & Tam, K. Y. (2006). The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance. International Journal of Human–Computer Studies, 64(9), 799–810.

    Article  Google Scholar 

  • Tsai, W., & Wu, C. H. (2010). Knowledge combination: A cocitation analysis. Academy of Management Journal, 53(3), 441–450.

    Article  MathSciNet  Google Scholar 

  • Tung, F. C., Chang, S. C., & Chou, C. M. (2008). An extension of trust and TAM model with IDT in the adoption of the electronic logistics information system in HIS in the medical industry. International Journal of Medical Informatics, 77(5), 324–335.

    Article  Google Scholar 

  • Venkatesh, V. (1999). Creation of favorable user perceptions: Exploring the role of intrinsic motivation. MIS Quarterly, 23(2), 239–260.

    Article  MathSciNet  Google Scholar 

  • Venkatesh, V. (2000). Determinants of perceived ease of use: Integrating control, intrinsic motivation, and emotion into the technology acceptance model. Information Systems Research, 11(4), 342–365.

    Article  Google Scholar 

  • Venkatesh, V., & Davis, F. D. (1996). A model of the antecedents of perceived ease of use: Development and test. Decision Sciences, 27(3), 451–481.

    Article  Google Scholar 

  • Venkatesh, V., & Davis, F. D. (2000). A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management Science, 46(2), 186–204.

    Article  Google Scholar 

  • Venkatesh, V., Davis, F. D., & Morris, M. G. (2007). Dead or alive? The development, trajectory and future of technology adoption research. Journal of the Association for Information Systems, 8(4), 267–286.

    Google Scholar 

  • Venkatesh, V., & Morris, M. G. (2000). Why don’t men ever stop to ask for directions? Gender, social influence, and their role in technology acceptance and usage behavior. MIS Quarterly, 24(1), 115–139.

    Article  Google Scholar 

  • Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. MIS Quarterly, 27(3), 425–478.

    Google Scholar 

  • Verspagen, B. (2007). Mapping technological trajectories as patent citation networks: A study on the history of fuel cell research. Advances in Complex Systems, 10(1), 93–115.

    Article  MATH  Google Scholar 

  • Wang, Y. S., Wang, Y. M., Lin, H. H., & Tang, T. I. (2003). Determinants of user acceptance of internet banking: An empirical study. International Journal of Service Industry Management, 14(5), 501–519.

    Article  Google Scholar 

  • Wei, T. T., Marthandan, G., Chong, A. Y. L., Ooi, K. B., & Arumugam, S. (2009). What drives malaysian m-commerce adoption? An empirical analysis. Industrial Management & Data Systems, 109(3–4), 370–388.

    Google Scholar 

  • Wong, K. T., Teo, T., & Russo, S. (2012). Influence of gender and computer teaching efficacy on computer acceptance among Malaysian student teachers: An extended technology acceptance model. Australasian Journal of Educational Technology, 28(7), 1190–1207.

    Google Scholar 

  • Wu, J. H., Shen, W. S., Lin, L. M., Greenes, R. A., & Bates, D. W. (2008). Testing the technology acceptance model for evaluating healthcare professionals’ intention to use an adverse event reporting system. International Journal for Quality in Health Care, 20(2), 123–129.

    Article  Google Scholar 

  • Wu, J. H., Wang, S. C., & Lin, L. M. (2007). Mobile computing acceptance factors in the healthcare industry: A structural equation model. International Journal of Medical Informatics, 76(1), 66–77.

    Article  Google Scholar 

  • Yu, P., Li, H. C., & Gagnon, M. P. (2009). Health IT acceptance factors in long-term care facilities: A cross-sectional survey. International Journal of Medical Informatics, 78(4), 219–229.

    Article  Google Scholar 

  • Zhou, T., Lu, Y. B., & Wang, B. (2010). Integrating TTF and UTAUT to explain mobile banking user adoption. Computers in Human Behavior, 26(4), 760–767.

    Article  MathSciNet  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding authors

Correspondence to Kai-Yu Tang or John S. Liu.

Electronic supplementary material

Below is the link to the electronic supplementary material.

Supplementary material 1 (DOC 146 kb)

Rights and permissions

Reprints and permissions

About this article

Check for updates. Verify currency and authenticity via CrossMark

Cite this article

Hsiao, CH., Tang, KY. & Liu, J.S. Citation-based analysis of literature: a case study of technology acceptance research. Scientometrics 105, 1091–1110 (2015). https://doi.org/10.1007/s11192-015-1749-5

Download citation

  • Received:

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1007/s11192-015-1749-5

Keywords

Navigation