Abstract
PISO® (Process Improvement for Strategic Objectives) is a method that engages system users in the redesign of their own work-based information systems. PisoSIA® (stakeholder identification and analysis) is an enhancement to the original method that helps in the identification of a system's stakeholders, analyses the impact they have on the system and also considers the effect of change upon those stakeholders. Overviews of the original and enhanced methods are provided and research investigations centred on four case studies are reported. Each of the case studies made use of the original PISO® method and two made use of the enhanced pisoSIA® method. These case studies demonstrate the worth of the enhanced approach. The stakeholder identification and subsequent analysis provides an effective complement to the original method and can clearly aid in change management within information system redesign.
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Jean Davison is completing her PhD at the University of Sunderland related to the development of a technique for identifying and analysing stakeholders in process improvement projects that is appropriate to a commercial environment. Her research interests include the effect of system change upon stakeholders.
Having completed a BA in English Literature, Jean undertook an MSc in Computer-Based Information Systems and it was here that she became interested in PISO®—a process improvement method developed at Sunderland. Her Stakeholder Identification and Analysis technique has already began to contribute to the success of commercial PISO® projects and she is currently employed by the University to assist in research and development of PISO® products.
J. Barrie Thompson is Professor of Applied Software Engineering at Sunderland University. His interests encompass the educational, professional and ethical aspects of Software Engineering.
Professor Thompson has produced in excess of 200 publications and presentations, of which more than 80 have consisted of published textbooks, referred Journal and Conference papers. He has been actively involved with the joint task force of the IEEE Computer Society and the ACM who have produced the Software Engineering Volume of an International Curricula for Computing. He is Chair of IFIP Working Group 3.4 (Professional and Vocational Education and Training) and has over ten years involvement with IEEE Computer Societys Computer Software and Applications Conferences (compsac).
David Deeks is Professor in Information Systems at the University of Sunderland. He has much experience in the application and teaching of systems analysis to students and professionals—particularly in the Process Improvement for Strategic Objectives (PISO®) method for business re-engineering, which he developed originally as an aid for teaching systems analysis. With colleague Mark Lejk he is co-author of An introduction to Systems Analysis Techniques (Addison-Wesley), the 2nd edition of which contains a full description of the PISO® method.
Professor Deeks has a particular interest in bringing real-world aspects to his teaching and is also author of “The Information Systems Group Project” (BEP)—a multi-media teaching and learning pack to facilitate the development of systems by teams of students.
Mark Lejk is a Reader in Informatics Education in the School of Computing & Technology at the University of Sunderland, carrying out his PhD in group assessment in undergraduate computing courses. He is a qualified SSADM practitioner with an industrial background and extensive experience of teaching analysis techniques to students and practitioners, and is the co-author with colleague, David Deeks, of two textbooks on systems analysis and design.
Dr Lejk has research interests in computer education with particular reference to group assessment and assessment of work-based learning.
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Davison, J., Thompson, J.B., Deeks, D.A. et al. PisoSIA® a stakeholder approach to assist change in information systems development projects and aid process improvement. Software Qual J 14, 25–36 (2006). https://doi.org/10.1007/s11219-006-5999-6
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DOI: https://doi.org/10.1007/s11219-006-5999-6