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Modeling of quality of experience for web-based unified communications with perceptual dimensions

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Abstract

The integration of heterogeneous communication services and devices has led to paradigm shift towards unified communications, which promise to improve productivity and lifestyle by creating the digitally connected life and work environment. The increasing use of various devices for accessing web-based rather than native unified communication is expected to initiate the rise of interest among various parties included in the service delivery chain in comprehension of the influence of different perceptual dimensions on user’s quality of experience. This paper presents a multidimensional analysis of quality of experience for web-based unified communication. The contribution of the paper is twofold. First, the multidimensional model, which quantifies the mutual relations between quality of experience and numerous perceivable dimensions of the experience that determine its quality is proposed. Second, the importance of distinct dimensions in terms of overall user perceived quality of experience for web-based unified communication is identified.

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Authors and Affiliations

  1. Faculty of Electrical Engineering, University of Sarajevo, Zmaja od Bosne bb, 71000, Sarajevo, Bosnia and Herzegovina

    Jasmina Baraković Husić

  2. Faculty of Transport and Communications, University of Sarajevo, Zmaja od Bosne 8, 71000, Sarajevo, Bosnia and Herzegovina

    Sabina Baraković

  3. Faculty of Informatics and Management, University of Hradec Kralove, Rokitanskeho 62, 500 03, Hradec Kralove, Czech Republic

    Ondrej Krejcar & Petra Maresova

Authors
  1. Jasmina Baraković Husić
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  2. Sabina Baraković
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  3. Ondrej Krejcar
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  4. Petra Maresova
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Correspondence to Ondrej Krejcar.

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Baraković Husić, J., Baraković, S., Krejcar, O. et al. Modeling of quality of experience for web-based unified communications with perceptual dimensions. SIViP 15, 977–985 (2021). https://doi.org/10.1007/s11760-020-01822-0

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