Skip to main content

Towards a Process Reference Model for Clinical Coding

  • Conference paper
  • First Online:
Quality of Information and Communications Technology (QUATIC 2022)

Abstract

Coding of medical data is a very important previous step for many activities in Health Care management, since it is the basis for several activities ranging from hospital reimbursement to clinical research. Literature identifies some issues related to coding clinical data, which derives in inadequate levels of quality leading to some in acceptable situations in health care organizations, impacting even to their sustainability. To alleviate these undesirable effects, we posse that the standardization of some best practices around clinical coding can lead to a better performance of the clinical coding process. One of the most relevant concerns in the process is the quality of the data used at the various stages of the data life cycle from its generation by clinicians up to the usage and exploitation of the data once coded. The main contribution of this work is twofold: on a hand to identify which are the best practices related to clinical coding, and on the other hand to investigate how these best practices can be enriched with some other related to data quality management and data governance. As a result, we produced CODE.CLINIC, a framework that can be used to support institutions to better code their medical data. This framework consists of two main components: a Process Reference Model (PRM) and a Process Assessment Model (PAM). In this paper we are going to first introduce the CODE.CLINIC PRM, which gather 16 process grouped in 4 blocks.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 69.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 89.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Notes

  1. 1.

    MAMDv3.0 can be downloaded for free from https://mamd.dqteam.es.

  2. 2.

    https://amacc.med.up.pt.

  3. 3.

    https://www.spms.min-saude.pt/2021/03/simh/.

  4. 4.

    https://benchmarking-acss.min-saude.pt/.

References

  1. Gesulga, J.M., Berjame, A., Moquiala, K.S., Galido, A.: Barriers to electronic health record system implementation and information systems resources: a structured review. Procedia Comput. Sci. 124, 544–551 (2017)

    Article  Google Scholar 

  2. Alonso, V., et al.: Health records as the basis of clinical coding: is the quality adequate? A qualitative study of medical coders’ perceptions. Health Inf. Manag. J. 49(1), 28–37 (2020)

    Google Scholar 

  3. Fetter, R.B.: Diagnosis related groups: understanding hospital performance. Interfaces 21(1), 6–26 (1991)

    Article  Google Scholar 

  4. Stanfill, M.H., Williams, M., Fenton, S.H., Jenders, R.A., Hersh, W.R.: A systematic literature review of automated clinical coding and classification systems. J. Am. Med. Inform. Assoc. 17(6), 646–651 (2010)

    Article  Google Scholar 

  5. Hazelwood, A.C.: ICD-9 CM to ICD-10 CM: implementation issues and challenges. In: ICD-9 CM ICD-10 CM: Implementation Issues and Challenges/AHIMA, American Health Information Management Association (2003). http://library.ahima.org/doc?oid=59978

  6. CMS: ICD-10-CM Official Guidelines for Coding and Reporting. Centers for Medicare and Medicaid Services (2021). https://www.cms.gov/files/document/2021-coding-guidelines-updated-12162020.pdf

  7. Carvalho, R., et al.: Analysis of root causes of problems affecting the quality of hospital administrative data: a systematic review and Ishikawa diagram. Int. J. Med. Inf. 156, 104584 (2021). https://doi.org/10.1016/j.ijmedinf.2021.104584

    Article  Google Scholar 

  8. de Lusignan, S.: The barriers to clinical coding in general practice: a literature review. Med. Inform. Internet Med. 30(2), 89–97 (2005). https://doi.org/10.1080/14639230500298651

    Article  Google Scholar 

  9. Alonso, V.: A Codificação Clínica e os problemas associados à qualidade dos dados: perspetiva dos codificadores. Maestrado em Informática Médica. Faculty of Medicine. University of Porto, Porto (2018). https://repositorio-aberto.up.pt/bitstream/10216/118231/2/306324.pdf

  10. Alonso, V., et al.: Problems and barriers during the process of clinical coding: a focus group study of coders’ perceptions. J. Med. Syst. 44(3), 1–8 (2020). https://doi.org/10.1007/s10916-020-1532-x

    Article  Google Scholar 

  11. ISO: ISO/IEC 8000-61:2016: Data quality – Part 61: Data quality management: Process reference model. ISO (2016). https://www.iso.org/cms/render/live/en/sites/isoorg/contents/data/standard/06/30/63086.html. Accessed 4 Aug 2021

  12. ISO: ISO/IEC/IEEE 12207:2017 – Systems and software engineering – Software life cycle processes. ISO/IEC/IEEE 12207:2017 (2017). https://www.iso.org/cms/render/live/en/sites/isoorg/contents/data/standard/06/37/63712.html. Accessed 11 Apr 2022

  13. DQTeam: MAMD: Modelo Alarcos Mejora Datos (2020). https://mamd.dqteam.es. Accessed 11 Apr 2022

  14. ISO: ISO/IEC 33003:2015: Information technology – Process assessment – Requirements for process measurement frameworks. ISO (2015). https://www.iso.org/cms/render/live/en/sites/isoorg/contents/data/standard/05/41/54177.html. Accessed 11 Apr 2022

  15. ISO: ISO/IEC 33004:2015: Information technology – Process assessment – Requirements for process reference, process assessment and maturity models. ISO (2015). https://www.iso.org/cms/render/live/en/sites/isoorg/contents/data/standard/05/41/54178.html. Accessed 11 Apr 2022

  16. ISO: ISO 8000-62:2018: Information technology – Process assessment – Requirements for process reference, process assessment and maturity models. ISO (2018). https://www.iso.org/cms/render/live/en/sites/isoorg/contents/data/standard/06/53/65340.html. Accessed 11 Apr 2022

  17. Capita: The quality of clinical coding in the NHS: payment by results data assurance frameworks. Capita Health and Wellbeing Limited (2014). https://www.chks.co.uk/userfiles/files/The_quality_of_clinical_coding_in_the_NHS.pdf

  18. CCSA: Clinical Coding Practice Framework. Clinical Coders’ Society of Australia (2019). https://www.ccsofa.org.au/wp-content/uploads/2021/05/HIMAA-CCSA-CCPF-FINAL5-Sep2019.pdf

  19. Reid, B.A., Ridoutt, L., O’Connor, P., Murphy, D.: Best practice in the management of clinical coding services: insights from a project in the Republic of Ireland, Part 1. Health Inf. Manag. J. 46(2), 69–77 (2017)

    Google Scholar 

  20. Reid, B.A., Ridoutt, L., O’Connor, P., Murphy, D.: Best practice in the management of clinical coding services: insights from a project in the Republic of Ireland, Part 2. Health Inf. Manag. J. 46(3), 105–112 (2017)

    Google Scholar 

  21. ISO: ISO/IEC 38505-1:2017 Information technology – Governance of IT – Governance of data – Part 1: Application of ISO/IEC 38500 to the governance of data. ISO/IEC 38505-1:2017 Information technology – Governance of IT – Governance of data – Part 1: Application of ISO/IEC 38500 to the governance of data (2017). https://www.iso.org/standard/56639.html. Accessed 9 May 2021

  22. ISO: ISO/IEC TR 38505-2:2018 Information technology – Governance of IT – Governance of data – Part 2: Implications of ISO/IEC 38505-1 for data management. ISO/IEC TR 38505-2:2018 Information technology – Governance of IT – Governance of data – Part 2: Implications of ISO/IEC 38505-1 for data management (2018). https://www.iso.org/standard/70911.html. Accessed 23 May 2021

  23. ISACA: COBIT 2019 Framework. Introduction and methodology. Schaumburg, IL. EE.UU (2018)

    Google Scholar 

  24. DAMA: DAMA-DMBOK: Data Management Body of Knowledge. Technics Publications, LLC (2017)

    Google Scholar 

  25. Wohlin, C., Runeson, P.: Guiding the selection of research methodology in industry–academia collaboration in software engineering. Inf. Softw. Technol. 140, 106678 (2021). https://doi.org/10.1016/j.infsof.2021.106678

    Article  Google Scholar 

  26. Avison, D.E., Davison, R.M., Malaurent, J.: Information systems action research: debunking myths and overcoming barriers. Inf. Manage. 55(2), 177–187 (2018). https://doi.org/10.1016/j.im.2017.05.004

    Article  Google Scholar 

  27. Staron, M.: Action Research in Software Engineering. Springer, Cham (2020). https://doi.org/10.1007/978-3-030-32610-4

  28. ISO: ISO/IEC/IEEE 24774:2021 Systems and software engineering – Life cycle management – Specification for process description. ISO (2021). https://www.iso.org/cms/render/live/en/sites/isoorg/contents/data/standard/07/89/78981.html. Accessed 11 Apr 2022

Download references

Acknowledgements

We would like to first thank to Associação dos Médicos Auditores e Codificadores Clínicos for the valuable support during the AR Definition Cycle.

This investigation is partially supported by the Grant PID2020-112540RB-C42, AETHER-UCLM (A smart data holistic approach for context-aware data analytics), funded by MCIN/AEI/10.13039/501100011033/; The project “Clikode - Automatic Processing of Clinical Coding, (3I) Innovation, Research of AI models for hospital coding of Procedures and Diagnoses”, POCI-05-5762-FSE-000230, is financed by Portugal 2020, through the European Social Fund, within the scope of COMPETE 2020 (Operational Programme Competitiveness and Internationalization of Portugal 2020), and the project ADAGIO: Alarcos’ DAta Governance framework and systems generation (SBPLY/21/180501/000061), funded by the Consejería de Educación, Cultura y Deportes of the Junta de Comunidades de Castilla-La Mancha (Spain).

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Ismael Caballero .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2022 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Caballero, I., Souza, J., Lopes, F., Santos, J.V., Freitas, A. (2022). Towards a Process Reference Model for Clinical Coding. In: Vallecillo, A., Visser, J., Pérez-Castillo, R. (eds) Quality of Information and Communications Technology. QUATIC 2022. Communications in Computer and Information Science, vol 1621. Springer, Cham. https://doi.org/10.1007/978-3-031-14179-9_13

Download citation

  • DOI: https://doi.org/10.1007/978-3-031-14179-9_13

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-14178-2

  • Online ISBN: 978-3-031-14179-9

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics