Skip to main content
SpringerLink
Log in

Gamification in Mobile Ticketing Systems: A Review

  • Conference paper
  • First Online:
Information Systems and Technologies (WorldCIST 2023)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 802))

Included in the following conference series:

  • 62 Accesses

Abstract

This review is an analysis of the literature on public transport and mobile ticketing systems and their gamification. The review is divided into three main topics: (i) Behavioral Change in relation to Public Transport, (ii) Gamification, and (iii) Gamification in Public Transport and Mobile Ticketing. This study shows the diversity of the theme of gamification applied to the transport sector and demonstrates its potential to attract and retain more customers for more sustainable means of transport.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 169.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 219.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Ferreira, M.C., Dias, T.G., Cunha, J.F.: An in-depth study of mobile ticketing services in urban passenger transport: state of the art and future perspectives. In: Smart Systems Design, Applications, and Challenges, pp. 145–165. IGI Global (2020). https://doi.org/10.4018/978-1-7998-2112-0.ch008

  2. Ferreira, M.C., Dias, T.G., Cunha, J.F.: Anda: an innovative micro-location mobile ticketing solution based on NFC and BLE technologies. IEEE Trans. Intell. Transp. Syst. 23, 6316–6325 (2022). https://doi.org/10.1109/TITS.2021.3072083

    Article  Google Scholar 

  3. Dahlberg, T., Guo, J., Ondrus, J.: A critical review of mobile payment research. Electron. Commer. Res. Appl. 14, 265–284 (2015). https://doi.org/10.1016/j.elerap.2015.07.006

    Article  Google Scholar 

  4. Deterding, S., O’Hara, K., Sicart, M., Dixon, D., Nacke, L.: Gamification: using game design elements in non-gaming contexts. Conf. Hum. Factors Comput. Syst. Proc. 2425–2428 (2011). https://doi.org/10.1145/1979742.1979575

  5. Putri, M.F., Hidayanto, A.N., Negara, E.S., Budi, N.F.A., Utari, P., Abidin, Z.: Gratification sought in gamification on mobile payment. In: ICICOS 2019 - 3rd International Conference on Informatics and Computational Sciences Accel. Informatics Computer Research Smarter Social Era Industry 4.0, Proceedings (2019). https://doi.org/10.1109/ICICoS48119.2019.8982424

  6. Kormos, C., Sussman, R., Rosenberg, B.: How cities can apply behavioral science to promote public transportation use. Behav. Sci. Policy 7, 95–115 (2021). https://doi.org/10.1353/bsp.2021.0004

  7. Chatterjee, K., et al.: Commuting and wellbeing: a critical overview of the literature with implications for policy and future research. Transp. Rev. 40, 5–34 (2020). https://doi.org/10.1080/01441647.2019.1649317

    Article  Google Scholar 

  8. Davies, N.: What are the ingredients of successful travel behavioural change campaigns? Transp. Policy 24, 19–29 (2012). https://doi.org/10.1016/j.tranpol.2012.06.017

    Article  Google Scholar 

  9. Hoffmann, C., Abraham, C., White, M.P., Ball, S., Skippon, S.M.: What cognitive mechanisms predict travel mode choice? A systematic review with meta-analysis. Transp. Rev. 37, 631–652 (2017). https://doi.org/10.1080/01441647.2017.1285819

    Article  Google Scholar 

  10. Sunio, V., Schmöcker, J.D.: Can we promote sustainable travel behavior through mobile apps? Evaluation and review of evidence. Int. J. Sustain. Transp. 11, 553–566 (2017). https://doi.org/10.1080/15568318.2017.1300716

    Article  Google Scholar 

  11. Fujii, S., Taniguchi, A.: Reducing family car-use by providing travel advice or requesting behavioral plans: an experimental analysis of travel feedback programs. Transp. Res. Part D Transp. Environ. 10, 385–393 (2005). https://doi.org/10.1016/j.trd.2005.04.010

    Article  Google Scholar 

  12. Taniguchi, A., Hara, F., Takano, S., Kagaya, S., Fujii, S.: Psychological and behavioral effects of travel feedback program for travel behavior modification. Transp. Res. Rec. 182–190 (2003). https://doi.org/10.3141/1839-21

  13. Salen, K., Zimmerman, E.: Rules of Play: Game Design Fundamentals. MIT Press, Cambridge (2004)

    Google Scholar 

  14. Seaborn, K., Fels, D.I.: Gamification in theory and action: a survey. Int. J. Hum. Comput. Stud. 74, 14–31 (2015). https://doi.org/10.1016/j.ijhcs.2014.09.006

    Article  Google Scholar 

  15. Robson, K., Plangger, K., Kietzmann, J.H., McCarthy, I., Pitt, L.: Is it all a game? Understanding the principles of gamification. Bus. Horiz. 58, 411–420 (2015). https://doi.org/10.1016/j.bushor.2015.03.006

    Article  Google Scholar 

  16. Morschheuser, B., Hassan, L., Werder, K., Hamari, J.: How to design gamification? A method for engineering gamified software. Inf. Softw. Technol. 95, 219–237 (2018). https://doi.org/10.1016/j.infsof.2017.10.015

    Article  Google Scholar 

  17. Deterding, S., Dixon, D., Khaled, R., Nacke, L.: From game design elements to gamefulness: defining “gamification. In: Proceedings of the 15th International Academic MindTrek Conference: Envisioning Future Media Environments MindTrek 2011, pp. 9–15 (2011). https://doi.org/10.1145/2181037.2181040

  18. Klock, A.C.T., Gasparini, I., Pimenta, M.S., Hamari, J.: Tailored gamification: a review of literature. Int. J. Hum. Comput. Stud. 144 (2020). https://doi.org/10.1016/j.ijhcs.2020.102495

  19. Robson, K., Plangger, K., Kietzmann, J.H., McCarthy, I., Pitt, L.: Game on: engaging customers and employees through gamification. Bus. Horiz. 59, 29–36 (2016). https://doi.org/10.1016/j.bushor.2015.08.002

    Article  Google Scholar 

  20. Shortt, M., Tilak, S., Kuznetcova, I., Martens, B., Akinkuolie, B.: Gamification in mobile-assisted language learning: a systematic review of Duolingo literature from public release of 2012 to early 2020. Comput. Assist. Lang. Learn. 1–38 (2021). https://doi.org/10.1080/09588221.2021.1933540

  21. Brito, J., Vieira, V., Duran, A.: Towards a framework for gamification design on crowdsourcing systems: the G.A.M.E. approach. In: Proceedings of the - 12th International Conference on Information Technology-New Generations (ITNG 2015), pp. 445–450 (2015). https://doi.org/10.1109/ITNG.2015.78

  22. Vieira, V., Fialho, A., Martinez, V., Brito, J., Brito, L., Duran, A.: An exploratory study on the use of collaborative riding based on gamification as a support to public transportation. Proc. - 9th Brazilian Symp. Collab. Syst. SBSC 2012. 84–93 (2012). https://doi.org/10.1109/SBSC.2012.32

  23. Johannessen, M.R., Berntzen, L.: Smart cities through implicit participation: using gamification to generate citizen input for public transport planning. Innov. Public Sect. 23, 23–30 (2016). https://doi.org/10.3233/978-1-61499-670-5-23

    Article  Google Scholar 

  24. Kazhamiakin, R., et al.: Using gamification to incentivize sustainable urban mobility. In: 2015 IEEE 1st International Smart Cities Conference on ISC2 2015 (2015). https://doi.org/10.1109/ISC2.2015.7366196

  25. Kuramoto, I., Ishibashi, T., Yamamoto, K., Tsujino, Y.: Stand up, heroes!: gamification for standing people on crowded public transportation. In: Marcus, A. (eds.) Design, User Experience, and Usability. Health, Learning, Playing, Cultural, and Cross-Cultural User Experience. DUXU 2013. LNCS, vol. 8013, pp. 538–547. Springer, Berlin, Heidelberg (2013). https://doi.org/10.1007/978-3-642-39241-2_59

  26. Drakoulis, R., et al.: A gamified flexible transportation service for on-demand public transport. IEEE Trans. Intell. Transp. Syst. 19, 921–933 (2018). https://doi.org/10.1109/TITS.2018.2791643

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Faculdade de Engenharia da Universidade do Porto, R. Dr. Roberto Frias, 4200-465, Porto, Portugal

    Marta Campos Ferreira, Diogo Gouveia & Teresa Galvão Dias

  2. INESC-TEC, R. Dr. Roberto Frias, 4200-465, Porto, Portugal

    Marta Campos Ferreira & Teresa Galvão Dias

Authors
  1. Marta Campos Ferreira
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Diogo Gouveia
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Teresa Galvão Dias
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Marta Campos Ferreira .

Editor information

Editors and Affiliations

  1. ISEG, Universidade de Lisboa, Lisbon, Cávado, Portugal

    Alvaro Rocha

  2. College of Engineering, The Ohio State University, Columbus, OH, USA

    Hojjat Adeli

  3. Institute of Data Science and Digital Technologies, Vilnius University, Vilnius, Lithuania

    Gintautas Dzemyda

  4. DCT, Universidade Portucalense, Porto, Portugal

    Fernando Moreira

  5. TeCIP Institute, Scuola Superiore Sant’Anna, Pisa, Italy

    Valentina Colla

Rights and permissions

Reprints and permissions

Copyright information

© 2024 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Ferreira, M.C., Gouveia, D., Dias, T.G. (2024). Gamification in Mobile Ticketing Systems: A Review. In: Rocha, A., Adeli, H., Dzemyda, G., Moreira, F., Colla, V. (eds) Information Systems and Technologies. WorldCIST 2023. Lecture Notes in Networks and Systems, vol 802. Springer, Cham. https://doi.org/10.1007/978-3-031-45651-0_15

Download citation

Publish with us

Policies and ethics

Search

Navigation