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Workflow Systems: Occasions for Success and Failure

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Abstract

Workflow technologies have created considerable discussion within the computer supported cooperative work community. Although a number of theoretical and empirical warnings about the difficulties of workflow systems have appeared, the technologies continue to be built and sold. This paper examines the use of one workflow-like system and outlines three cases when the technology supported the work of its users. Comparing these successful occasions with some reports of difficulties, this paper draws conclusions about the circumstances that led to tool usage.

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  1. Bell Labs, Lucent Technologies, 263 Shuman Blvd, 2F-309, Naperville, IL, 60566, USA

    Rebecca E. Grinter

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Grinter, R.E. Workflow Systems: Occasions for Success and Failure. Computer Supported Cooperative Work (CSCW) 9, 189–214 (2000). https://doi.org/10.1023/A:1008719814496

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