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The Impact of Vaporware, Reliable Software, Vendor Dependence and Fulfilled Promises on Customers' Perceptions/Experiences and Vendor Reputation

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Abstract

This study was designed to test two hypotheses:

H1: Reliable software, fulfilled promises and timely delivery of software can positively affect a software vendor's reputation and credibility.

H2: Dependence of customers on software vendors and extent of investment in software are negatively correlated with reliable software, fulfilled promises and timely delivery of software.

To measure the dependent and independent variables, a survey was sent to 500 IS managers and database administrators. Canonical correlation results show a positive correlation between reputation/credibility and reliable/on-time software and fulfilled promises. With respect to the second hypothesis, there was no correlation between the dependent and independent variables.

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Authors and Affiliations

  1. Corporate Express, Broomfield, CO, USA, 80218

    Franz D. Garsombke

  2. University of Nebraska at Omaha, Omaha, NE, 68182, USA

    H. Perrin Garsombke

Authors
  1. Franz D. Garsombke
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  2. H. Perrin Garsombke
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Garsombke, F.D., Garsombke, H.P. The Impact of Vaporware, Reliable Software, Vendor Dependence and Fulfilled Promises on Customers' Perceptions/Experiences and Vendor Reputation. Software Quality Journal 7, 149–173 (1998). https://doi.org/10.1023/A:1008816910677

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