Abstract
This paper examines the Intergroup Coordination key process area (KPA) for theoretical significance and measurability. The Software Engineering Institute (SEI) has developed a framework called the Capability Maturity Model (CMM) which enables organizations to measure their “maturity” in doing software engineering. The CMM is not theoretically derived. It is, however, a result of years of anecdotal evidence collected from practitioners. This paper compares the Intergroup Coordination KPA to the body of literature on coordination and measures it using theoretically derived determinants. These determinants are then evaluated for possible relationships to productivity factors that indicate business process support.
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Nelson, K.M., Armstrong, D., Buche, M. et al. Evaluating the CMM Level 3 KPA of Intergroup Coordination: A theory-based approach. Information Technology and Management 1, 171–181 (2000). https://doi.org/10.1023/A:1019168807572
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DOI: https://doi.org/10.1023/A:1019168807572