Skip to main content
Log in

Constructing Interdependencies with Collaborative Information Technology

  • Published:
Computer Supported Cooperative Work (CSCW) Aims and scope Submit manuscript

Abstract

Interdependencies are constructed when peoplegradually build mutual relationships betweenthemselves. In this study the focus is oninterdependencies at work, in long-termprojects or groups. Viewing interdependencerelationships dynamically, as social practices,it is possible to appreciate the complex andsituated nature of this formation. The maingoal of the study is to develop a theoreticalaccount of the dynamics of the intertwinedprocesses of interdependence construction andcollaborative technology appropriation and use.The main dimensions of this account are: (1)how interdependence is constructed andestablished as a social process, (2) howinformation and communication are involved inthese processes, and (3) in what wayscollaborative information technology cancontribute to or hamper these processes. Thefirst dimension builds upon structurationtheory. Three earlier case studies arere-visited with the approach, with the outcomeof several issues to be explored. Thetheoretical approach opens up an extensiveresearch program of interdependenceconstruction in relation to collaborativeinformation technology appropriation and use.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Similar content being viewed by others

References

  • Attewell, P. (1992): Technology Diffusion and Organizational Learning: The Case of Business Computing. Organization Science, vol. 3, no. 1, pp. 1–19.

    Google Scholar 

  • Baker, W.E. (1992): The Network Organization in Theory and Practice. In N. Nohria and R.G. Eccles (eds.): Networks and Organizations: Structure, Form and Action. Cambridge, MA, USA: Harvard Business School Press, pp. 397–429.

    Google Scholar 

  • Bardram, J.E. (1996): Organisational Prototyping: Adopting CSCW Applications in Organisations. Scandinavian Journal of Information Systems, vol. 8, no. 1, pp. 69–88.

    Google Scholar 

  • Barley, S.R. (1990): The Alignment of Technology and Structure Through Roles and Networks. Administrative Science Quarterly (March), vol. 35, pp. 61–103.

  • Berger, P.L. and T. Luckmann (1967): The Social Construction of Reality. Garden City, NY, USA: Doubleday.

    Google Scholar 

  • Boland, R.J.J. and R.V. Tenkasi (1995): Perspective Making and Perspective Taking in Communities of Knowing. Organization Science, vol. 6, no. 4, pp. 350–372.

    Google Scholar 

  • Bowers, J. (1994): The Work to Make a Network Work: Studying CSCW in Action. In Proceedings of CSCW'94, Chapel Hill, NC. New York: ACM Press, pp. 287–298.

    Google Scholar 

  • Bowers, J., G. Button and W. Sharrock (1995): Workflow from Within and Without: Technology and CooperativeWork on the Print Industry Shopfloor. In the Proceedings of ECSCW'95, Stockholm, Sweden. Kluwer, pp. 51–66.

    Google Scholar 

  • Bratteteig, T. (1998): The Unbearable Lightness of Grouping — Problems of Introducing Computer Support for Cooperative Work. In the Proceedings of NOKOBIT'98, Sandvika, Norway.

  • Buscher, M. and P.H. Mogensen (1997):Mediating Change: Translation and Mediation in the Context of Bricolage. In T. McMaster, E. Mumford, E.B. Swanson, B. Warboys and D. Wastell (eds.): Facilitating Technology Transfer Through Partnership: Learning from Practice and Research. London: Chapman & Hall, pp. 76–91.

    Google Scholar 

  • Button, G. and R. Harper (1995): The Relevance of ‘Work Practice’ for Design. Computer Supported Cooperative Work, vol. 4, no. 4, pp. 263–280.

    Google Scholar 

  • Button, G. and W. Sharrock (1997): The Production of Order and the Order of Production: Possibilities for Distributed Organisations,Work and Technology in the Print Industry. In the Proceedings of ECSCW'97, Lancaster, UK. Kluwer, pp. 1–16.

    Google Scholar 

  • Castells, M. (1996): The Rise of the Network Society. Cambridge, MA, USA: Blackwell.

    Google Scholar 

  • Ciborra, C. (ed.) (1996a): Groupware and Teamwork: Invisible Aid or Technical Hindrance? Chichester: Wiley.

    Google Scholar 

  • Ciborra, C.U. (1996b): Improvisation and Information Technology in Organizations. Proc. ICIS '96, Cleveland, OH, USA.

  • Ciborra, C. (1996c): The Platform Organization: Recombining Strategies, Structures, and Surprises. Organization Science, vol. 7, no. 2, pp. 103–118.

    Google Scholar 

  • Clement, A. and I. Wagner (1995): Fragmented Exchange: Disarticulation and the Need for Regionalized Communication Spaces. In the Proceedings of ECSCW'95, Stockholm, Sweden. Kluwer, pp. 33–49.

    Google Scholar 

  • Coleman, D. (1996): Electronic Collaboration on the Internet and Intranets. Collaborative Strategies. San Fransisco, CA, USA. http://www.collaborate.com/intranet.html, accessed 28.8. 1997.

  • Connolly, T. and B.K. Thorn (1990): Discretionary Databases: Theory, Data, and Implications. In J. Fulk and C. Steinfield (eds.), Organizations and Communication Technology. London: Sage, pp. 219–233.

    Google Scholar 

  • Daft, R.L. and R.H. Lengel (1984): Information Richness: A New Approach to Managerial Behavior and Organization Design. In B.M. Staw and L.L. Cummings (eds.): Research in Organizational Behavior, Vol. 6. Greenwich, CT, USA: JAI Press, pp. 191–233.

    Google Scholar 

  • Daft, R.L. and R.H. Lengel (1986): Organizational Information Requirements, Media Richness and Structural Design. Management Science, vol. 32, pp. 554–571.

    Google Scholar 

  • Dennis, A.R. and S.T. Kinney (1998): TestingMedia Richness Theory in the New Media: The Effects of Cues, Feedback, and Task Equivocality. Information Systems Research, vol. 9, no. 3, pp. 256–274.

    Google Scholar 

  • Dyson, E. (1990): Why Groupware is Gaining Ground. Datamation (March), vol. 1, pp. 52–56.

  • El-Shinnawy, M. and L. Markus (1998): Acceptance of Communication Media in Organizations: Richness or Features? IEEE Transactions on Professional Communication, vol. 41, no. 4, pp. 242–253.

    Google Scholar 

  • Foucault, M. (1979): Discipline and Punish. New York: Vintage Books.

    Google Scholar 

  • Gallivan, M., G.H. Goh, L.M. Hitt and G. Wyner (1993): Incident Tracking at Infocorp: Case Study of a Pilot NOTES Implementation. Cambridge, MA, USA: MIT Sloan School of Management, Working paper.

    Google Scholar 

  • Gerson, E. and S.L. Star (1986): Analyzing Due Process in the Workplace. ACM Transactions on Office Information Systems, vol. 4, pp. 257–270.

    Google Scholar 

  • Giddens, A. (1979): Central Problems in social Theory: Action, Structure and Contradiction in Social Analysis. London: Macmillan.

    Google Scholar 

  • Giddens, A. (1984): The Constitution of Society. Cambridge, UK: Polity Press.

    Google Scholar 

  • Giddens, A. and C. Pierson (1998): Conversations with Anthony Giddens: Making Sense of Modernity. Cambridge, UK: Polity Press.

    Google Scholar 

  • Goffman, E. (1972): Interaction Ritual. London: Allen Lee.

    Google Scholar 

  • Goody, J. (1987): The Interface between the Written and the Oral. Cambridge, UK: Cambridge University Press.

    Google Scholar 

  • Haraway, D. (1991): Simians, Cyborgs, and Women: The Reinvention of Culture. London: Free Association Books.

    Google Scholar 

  • Hiltz, S.R. and M. Turoff (1985): Structuring Computer-Mediated Communication Systems to Avoid Information Overload. Communications of the ACM, vol. 28, no. 7, pp. 680–689.

    Google Scholar 

  • Hosking, D.-M. and I.E. Morley (1991): A Social Psychology of Organizing. London: Prentice Hall.

    Google Scholar 

  • Jirotka, M., N. Gilbert and P. Luff (1992): On the Social Organization of Organizations. Computer Supported Cooperative Work, vol. 1, no. 1, pp. 95–118.

    Google Scholar 

  • Joerges, B. (1988): Technology in Everyday Life: Conceptual Queries. Journal for the Theory of Social Behaviour, vol. 18, no. 2, pp. 219–237.

    Google Scholar 

  • Jones, M.R. (1998): Information Systems and the Double Mangle: Steering a Course between the Scylla of Embedded Structure and the Charybdis of Strong Symmetry. In T. Larsen, L. Levine and J. DeGross (eds.): Information Systems: Current Issues and Future Changes. Proceedings of the IFIP WG8.2/8.6 Joint Working Conference, Helsinki, Finland, 10–13 December. Laxenburg, Austria: IFIP, pp. 287–302.

    Google Scholar 

  • Jones, M.R. (1999): Structuration Theory. In W.J. Currie and R. Galliers (eds.): Re-Thinking Management Information Systems. Oxford, UK: Oxford University Press, pp. 103–135.

    Google Scholar 

  • Jones, M.R. (2000): The Moving Finger: The Use of Social Theory in WG8.2 Conference Papers, 1975–1999. In R. Baskerville, J. Stage and J.I. deGross (eds.): Organizational and Social Perspectives on Information Technology. Boston, MA, USA: Kluwer, pp. 15–31.

    Google Scholar 

  • Jones, M.R. and H. Karsten (1997): Collaborative Information Technology and New Organisational Forms: A Case of a Consulting Firm. In the Proceedings of PACIS'97, Brisbane, Australia.

  • Karsten, H. (1995): Converging Paths to Notes: in Search for Computer-Based Information Systems in a Networked Company. Information Technology and People, vol. 8, no. 1, pp. 7–34.

    Google Scholar 

  • Karsten, H. (1999a): Collaboration and Collaborative Information Technologies: A Review of the Evidence. The DATA BASE for Advances in Information Systems, vol. 30, no. 2, pp. 44–65.

    Google Scholar 

  • Karsten, H. (1999b): Relationship between Organizational Form and Organizational Memory: An Investigation in a Professional Service Organization. Journal of Organizational Computing and Electronic Commerce, Special Issue on Organizational Memory Systems, vol. 9, no. 2, pp. 129–150.

    Google Scholar 

  • Karsten, H. (2000): Constructing Interdependencies with Collaborative Information Technology. In R. Baskerville, J. Stage and J.I. DeGross (eds.): Organizational and Social Perspectives on Information Technology. Boston, MA, USA: Kluwer, pp. 429–450.

    Google Scholar 

  • Karsten, H. and M. Jones (1998): The Long and Winding Road: Collaborative IT and Organisational Change. In the Proceedings of CSCW'98, Seattle,WA, USA. ACM Press, pp. 29–38.

    Google Scholar 

  • Kling, R. (1991): Cooperation, Coordination and Control in Computer-Supported Work. Communications of the ACM, vol. 34, no. 12, pp. 83–88.

    Google Scholar 

  • Kock, N. (1998): Can Communication Medium Limitations Foster Better Group Outcomes? An Action Research Study. Information and Management, vol. 34, no. 5, pp. 295–305.

    Google Scholar 

  • Latour, B. (1993): On Technical Mediation: The Messenger Lectures on the Evolution of Civilization, Cornell University, April. Lund University.Working Paper ISBN LUSADG/IFEF/WPS-93/9-SE.

  • Lave, J. and E. Wenger (1991): Situated Learning: Legitimate Peripheral Participation. New York: Cambridge University Press.

    Google Scholar 

  • Lea, M., T. O'Shea and P. Fung (1995): Constructing the Networked Organization: Content and Context in the Development of Electronic Communication. Organization Science, vol. 6, no. 4, pp. 462–478.

    Google Scholar 

  • Lyytinen, K. and O. Ngwenyama (1992):What Does Computer Support for CooperativeWork Mean? A Structurational Analysis of Computer Supported CooperativeWork. Accounting, Management, and Information Technology, vol. 2, no. 1, pp. 19–37.

    Google Scholar 

  • Mintzberg, H. (1979): The Structuring of Organizations. Englewood Cliffs, NJ, USA: Prentice Hall.

    Google Scholar 

  • Monteiro, E. and V. Hepsø (1998): Diffusion of Infrastructure: Mobilisation and Improvisation. In T. Larsen, L. Levine and J. DeGross (eds.): Information Systems: Current Issues and Future Changes. Proceedings of the IFIP WG8.2 & 8.6 Working Conference, Helsinki, Finland, 10-13 December. Laxenburg, Austria: IFIP, pp. 255–274.

    Google Scholar 

  • Munkvold, B.E. (1998): Implementation of Information Technology for Supporting Collaboration in Distributed Organizations. The Norwegian University of Science and Technology. Doctoral dissertation.

  • Ngwenyama, O. (1996): Breakdowns and Innovations in Computer Mediated Work: Groupware and the Reproduction of Organizational Knowledge. University of Michigan Business School, Manuscript.

  • Ngwenyama, O. (1998): Groupware, Social Action and Emergent Organizations: On the Process Dynamics of Computer Mediated Distributed Work. Accounting, Management and Information Technology, vol. 8, no. 4, pp. 123–143.

    Google Scholar 

  • Orlikowski, W.J. (1995): Evolving with Notes: Organizational Change Around Groupware Technology. MIT Center for Coordination Science, Working Paper 186.

  • Orlikowski, W.J. (1996): Improvising Organizational Transformation over Time: A Situated Change Perspective. Information Systems Research, vol. 7, no. 1, pp. 63–92.

    Google Scholar 

  • Orlikowski, W.J. (2000): Using Technology and Constituting Structures: A Practical Lens for Studying Technology in Organizations. Organization Science, vol. 11, no. 4, pp. 404–428.

    Google Scholar 

  • Orlikowski, W.J., J. Yates, K. Okamura and M. Fujimoto (1995): Shaping Electronic Communication: The Metastructuring of Technology in the Context of Use. Organization Science, vol. 6, no. 4, pp. 423–444.

    Google Scholar 

  • Pickering, J. and J.L. King (1992): Hardwiring Weak Ties: Individual and Institutional Issues in Computer Mediated Communication. In the Proceedings of CSCW'92, Toronto, Canada. ACM Press.

    Google Scholar 

  • Poster, M. (1990): The Mode of Information: Poststructuralism and Social Context. Chicago, IL, USA: University of Chicago Press.

    Google Scholar 

  • Poster, M. (1995): The Second Media Age. Cambridge, UK: Polity Press.

    Google Scholar 

  • Powell, W.W. (1990): Neither Market nor Hierarchy: Network Forms of Organization. Research in Organizational Behavior, vol. 12, pp. 295–336.

    Google Scholar 

  • Prinz, W., G. Mark and U. Pankoke-Babatz (1998): Designing Groupware for Congruency in Use. In the Proceedings of CSCW'98, Seattle, WA, USA. ACM Press, pp. 373–382.

    Google Scholar 

  • Rittenbruch, M., H. Kahler and A.B. Cremers (1998): Supporting Cooperation in a Virtual Organization. In the Proceedings of ICIS'98, pp. 30–38.

  • Robinson, M. (1991a): Computer Supported Cooperative Work: Cases and Concepts. In R. Baecker (ed.): Readings in Groupware and Computer Supported Cooperative Work. Palo Alto, CA, USA. Morgan Kaufman.

    Google Scholar 

  • Robinson, M. (1991b): Double-Level Languages and Co-Operative Working. AI and Society, vol. 5, pp. 34–60.

    Google Scholar 

  • Rockart, J.F. and J.E. Short (1991): The Networked Organization and the Management of Interdependence. In M.S. Scott Morton (ed.): The Corporation of the 1990s: Information Technology and Organizational Transformation. Oxford: Oxford University Press, pp. 189–219.

    Google Scholar 

  • Rogers, Y. (1994): Exploring Obstacles: Integrating CSCW in Evolving Organizations. In Proceedings of CSCW'94, Chapel Hill, NC. New York: ACM Press, pp. 67–77.

    Google Scholar 

  • Sahay, S. (1997): Implementation of Information Technology: A Time-Space Perspective. Organization Studies, vol. 18, no. 2, pp. 229–260.

    Google Scholar 

  • Schmidt, K. (1997): Of Maps and Scripts: The Status of Formal Constructs in Cooperative Work. In the Proceedings of GROUP'97, Phoenix, Arizona, USA: ACM Press, pp. 138–147.

    Google Scholar 

  • Sproull, L. and S. Kiesler (1991): Connections: NewWays ofWorking in the Networked Organization. Cambridge, MA, USA: MIT Press.

    Google Scholar 

  • Strauss, A. (1985): Work and the Division of Labor. The Sociological Quarterly, vol. 26, no. 1, pp. 1–19.

    Google Scholar 

  • Suchman, L. (1987): Plans and Situated Action. Cambridge, UK: Cambridge University Press.

    Google Scholar 

  • Suchman, L. (1995): Making Work Visible. Communications of the ACM, vol. 38, no. 9, pp. 56–64.

    Google Scholar 

  • Swanson, E.B. and N.C. Ramiller (1997): The Organizing Vision in Information Systems Innovation. Organization Science, vol. 8, no. 5, pp. 458–474.

    Google Scholar 

  • Tsoukas, H. (1992): Ways of Seeing — Topographic and Network Representations in Organizational Theory. Systems Practice, vol. 5, no. 4, pp. 441–456.

    Google Scholar 

  • VanHouse, N.A., M.H. Butler and L.R. Schiff (1998): Cooperative Knowledge Work and Practices of Trust: Sharing Environmental Planning Data Sets. In the Proceedings of CSCW'98, Seattle, WA, USA: ACM Press, pp. 335–343.

    Google Scholar 

  • Walsham, G. and S. Sahay (1999): GIS for District-Level Administration in India: Problems and Opportunities. MIS Quarterly: Special Issue on Intensive Research in Information Systems, vol. 23, no. 1, pp. 39–65.

    Google Scholar 

  • Weick, K.E. (1979): The Social Psychology of Organizing. Reading, MA: Addison-Wesley.

    Google Scholar 

  • Zuboff, S. (1988): In the Age of the Smart Machine. New York: Basic Books.

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Rights and permissions

Reprints and permissions

About this article

Cite this article

Karsten, H. Constructing Interdependencies with Collaborative Information Technology. Computer Supported Cooperative Work (CSCW) 12, 437–464 (2003). https://doi.org/10.1023/A:1026197001679

Download citation

  • Issue Date:

  • DOI: https://doi.org/10.1023/A:1026197001679

Navigation