Abstract
The history of a major steel company's executive information system (EIS) is reported from its inception in 1984, through its demise as a system for top management, to its transformation in 1991 as a strikingly successful information system for all managers and administrative staff. This case has significant implications for all those who are interested in providing technical support to top decision-makers. It also has important lessons for any organization that has an EIS or that is planning to implement the current generation of EIS technology.
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Wheeler, F., Chang, S. & Thomas, R. Moving from an Executive Information System to Everyone's Information System: lessons from a case study. J Inf Technol 8, 177–183 (1993). https://doi.org/10.1057/jit.1993.24
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DOI: https://doi.org/10.1057/jit.1993.24