Zusammenfassung
Eine zunehmende Wettbewerbsintensität führt zu einem immer stärkeren Bedarf an Team-Kollaborationen, da innovative Entwicklungen heutzutage nicht mehr von einzelnen Mitarbeitenden alleine geleistet werden können. Jedoch entstehen in Teams insbesondere bei der Kollaboration in einem neuartigen und komplexen Kontext mannigfaltige Herausforderungen, welche bisher nur wenig untersucht worden sind.
Am Beispiel der School of Design Thinking (d.school) am Hasso-Plattner-Institut der Universität Potsdam, einer europaweit führenden Ausbildungsstätte für Design Thinking in interdisziplinären Teams, wird in dieser Studie untersucht, welche Herausforderungen in der Teamarbeit entstehen können. Basierend auf qualitativen Tiefeninterviews wurden verschiedene Teammitglieder, Coaches und Leitende der d.school nach ihren Erfahrungen bezüglich der Teamarbeit befragt. Mittels der Critical-Incident-Technik konnten umfangreiche Einblicke gewonnen werden, welche Situationen in der Team-Kollaboration von den Beteiligten als besonders herausfordernd wahrgenommen wurden.
Im Ergebnis stellen sich insbesondere die emotionalen (weichen) Teamfaktoren – wie gegenseitiges Vertrauen und der konstruktive Umgang mit unterschiedlichen Meinungen, Kompetenzen und Erfahrungen – als erfolgsentscheidend heraus. Diese werden bis dato jedoch nur wenig von Informationssystemen adressiert, die die Team-Kollaboration unterstützten und erleichtern sollen. Der Forschungsartikel schließt mit Beispielen, wie auf Basis der Ergebnisse IS zur Teamunterstützung gestaltet werden können.
Abstract
Increasingly intense competition leads to an ever-increasing need for team collaboration, since new developments can no longer be achieved by individual employees alone. However, a variety of challenges arises in teams particularly when collaborating in an innovative context. These challenges have attracted limited attention so far.
Using the exemplary setting of the School of Design Thinking (d.school) at the Hasso Plattner Institute of the University of Potsdam, one of Europe’s leading training centers for Design Thinking in interdisciplinary teams, we examine which communication barriers can arise in team cooperation. Based on qualitative in-depth interviews, various team members, coaches and managers of the d.school were asked about their experiences with team cooperation. Using the critical incident technique, extensive insights could be gained into specific situations of team collaboration that were perceived as particularly challenging.
As a result, emotional (soft) team factors like mutual trust and the constructive handling of different opinions, competencies and experiences, turn out to be decisive for team success. To date, only a few of these factors have been addressed by information systems supporting and facilitating team collaboration. The research article concludes with three examples regarding how information systems might better support team collaborations.
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Danksagung
Die Autoren danken dem Team der HPI School of Design Thinking und insbesondere ihrer akademischen Leiterin, Dr. Claudia Nicolai, ganz herzlich für ihre Unterstützung im Rahmen dieser Studie.
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Lembcke, TB., Brendel, A.B. & Kolbe, L.M. Make Design Thinking Teams Work: Einblicke in die Herausforderungen von innovativen Team-Kollaborationen. HMD 56, 135–146 (2019). https://doi.org/10.1365/s40702-018-00476-4
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DOI: https://doi.org/10.1365/s40702-018-00476-4
Schlüsselwörter
- Design Thinking
- Team Kollaboration
- Team Work
- Team Herausforderungen
- Team Erfolgsfaktoren
- Informationssysteme