Abstract
We describe a case study on decision making in command centers of security forces at major open air music festivals. Our goal was to assess current modus operandi and to identify design implications. We have carried out two expert interviews, two field observations and four group discussions with experts based on a fully functional prototype as IT artifact to concretize discussions. Key insights are that in this case localization of relevant resources is the most important aspect of situation awareness, and that state of current knowledge needs to be clearly shared within the command center.
Funding source: Bundesministerium für Verkehr, Innovation und Technologie
Award Identifier / Grant number: 845479
Funding source: Österreichische Forschungsförderungsgesellschaft
Award Identifier / Grant number: 844595
Funding statement: Research presented in this paper was funded within MONITOR (No 845479), a project running and funded within the Austrian Security Research Programme KIRAS. It is performed in close cooperation with the Austrian Ministry of Defence and Sports as well as the Ministry of the Interior. The second author of the paper was also funded by the Know-Center. The Know-Center is funded within the Austrian COMET Program – Competence Centers for Excellent Technologies – (No 844595) under the auspices of the Austrian Federal Ministry of Transport, Innovation and Technology, the Austrian Federal Ministry of Economy, Family and Youth and by the State of Styria. COMET is managed by the Austrian Research Promotion Agency FFG.
About the authors
Armin Köfler has ten years of experience in developing GIS systems for touristic, military, firefighting and security purposes. In that field he has developed various project-specific user interfaces and backend data processing workflows for e. g. near-realtime aerial image ortho-rectification. He holds a Master of Software Engineering and Management.
Viktoria Pammer-Schindler is assistant professor at the Institute for Interactive Systems and Data Science, Graz University of Technology and area manager at the Know-Center. She is responsible for teaching, research and consulting. Viktoria is interested in understanding the role of ICT in business, and in and designing innovative ICT for business, in particular with regard to learning, knowledge management and business innovation. She looks at the interaction of business and technology at the levels of work practice, business processes, and business models, and i.
Alexander Almer is head of the Geoservices & Multi Sensor Applications unit at JOANNEUM RESEARCH. He has been acting as coordinator in national research and commercially targeted projects and is participating in EU and ESA projects. He has been lecturer at the Graz University of Technology, Montanuniversität Leoben and UMIT. He has more than 100 publications in the field of Security, Mobile Computing, Remote Sensing and Image Processing.
Thomas Schnabel has studied Information Management and works as senior scientist at JOANNEUM RESEARCH since 2004. His research focuses on geo-oriented multi-platform data acquisition and management solutions, Web- / geo-services as well as information and decision support applications. Participated in many national and international projects, he published results of this research in professional journals and presented them on professional conferences.
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