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Evaluation of an HCD Process Assessment Based on the Content of ISO 9241-221
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2023
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Gesellschaft für Informatik e.V.
Zusammenfassung
An assessment is a useful tool for identifying weaknesses in human-centered design processes. An assessment is performed according to a process assessment model. Now, the latest process assessment model for HCD processes is in its final phase before the ISO standard is published (ISO/FDIS 9241-221). Using a pilot assessment based on the process reference model in the DIN ISO EN 9241-220 standard and the process assessment model, which is designed for the assessment of human-centered design processes, all 24 HCD processes have been analyzed and assessed, checking whether and how well the HCD process assessment model fulfills its purpose (proof of concept) using the previous version, ISO/DIS 9241-221. The results show that the assessment of HCD processes according to the process assessment model in ISO 9241-221 is a useful means for identifying detailed weaknesses in the HCD processes and for producing corresponding optimization opportunities for the HCD processes within organizations.