Syncing Minds: Analyzing Knowledge Work Practices in IT Projects Through Cross-Domain Collaboration

Abstract

In the dynamic intersection of business and technology, teams of specialists must collaborate to solve complex problems and drive important projects. However, a comprehensive understanding of cross-domain collaboration within IT projects remains lacking. This research addresses this gap by analyzing collaborative knowledge work practices, emphasizing the impact of industrial practices and organizational arrangements on knowledge sharing. Employing an extensive literature review with content analysis and thematic synthesis, the study uncovers key findings, including the delicate balance between formal and informal knowledge, obstacles in sharing process knowledge, the interplay between human and procedural factors, the significance of cross-functional cooperation, and the role of online and offline interactions. Moreover, it explores the impact of collaboration, competition, and satisfaction with communication mediums on knowledge quality, revealing hidden costs associated with expediting product development. Ultimately, this research contributes valuable insights to knowledge sharing and management research within cross-domain projects. It stresses the urgency for context-specific, evidence-based approaches to knowledge management in the IT sector.