Meredith Irvin
ABSTRACT
The Student Technology Access Readiness Training (START) orientation provides a standardized technology overview for all new, transfer and existing students at Arizona State University, West. Using a database-backed system that tracks individual student progress, the online orientation delivers step-by-step instructions that guide students through the process of activating their computer accounts and subscribing to technology services. After a student completes the process, START automatically sends individual reports to units or departments, allowing ASU West staff and faculty to verify that students have successfully established access to necessary resources.
After students complete the required components, the application offers tutorials on technology services such as the ASU course management system (Blackboard). These additional modules are optional, but faculty can instruct students to take the tutorials and send an automated e-mail verifying their completion.
By providing a single point of access to technology resources and just-in-time tutorials, the START orientation benefits all ASU West students, faculty and staff and has significantly reduced the amount of time and resources spent providing face-to-face assistance over the course of the academic year.
Index Terms
- Let's get sTARTed!: creating an online technology orientation
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