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Interorganizational trust in B2B relationships

Published: 25 March 2004 Publication History

Abstract

While research about trust in B2C relationships appears to be flourishing, we contend that trust in B2B relationships remains underexplored. As the first step toward the remedy of this, we conducted a review of studies in which trust in B2B relationships has been covered, albeit to varied extents. We found that, contrary to the authors' and our expectation, there appeared to be a set of common characteristics among the definitions of trust in those studies. We explored in depth five key dimensions of trust that have been discussed most frequently. They reflect the richness of the concept of trust in B2B relationships. Since, within the context of B2B, trust should not be viewed separately from technologies, we discussed the conceptualizations with which technologies may be viewed as related to trust in B2B. We found that IT has been most commonly viewed either as a tool or nominally. The time factor of trust also is discussed, followed by our conclusion on the commonalities and gaps among the current studies on trust in B2B relationships.

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    cover image ACM Other conferences
    ICEC '04: Proceedings of the 6th international conference on Electronic commerce
    March 2004
    684 pages
    ISBN:1581139306
    DOI:10.1145/1052220
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Publication History

    Published: 25 March 2004

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    Author Tags

    1. B2B
    2. C-O-P model
    3. IT conceptualization
    4. benevolence
    5. business-to-business
    6. competence
    7. integrity
    8. interorganizational relationships
    9. openness
    10. predictability
    11. time
    12. trust

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    • (2016)Analyzing inter-organizational business processesInformation Systems and e-Business Management10.1007/s10257-015-0295-214:3(577-612)Online publication date: 1-Aug-2016
    • (2015)Inter-organizational success factorsInformation Systems and e-Business Management10.1007/s10257-014-0258-z13:3(553-593)Online publication date: 1-Aug-2015
    • (2014)A Framework for Inter-Organizational Performance Analysis from EDI MessagesProceedings of the 2014 IEEE 16th Conference on Business Informatics - Volume 0110.1109/CBI.2014.19(17-24)Online publication date: 14-Jul-2014
    • (2012)Trusted partner identification method through trust values for e-business (B2B) supply chain integrator- A qualitative analysis using Sequential Explanatory Strategy2012 International Conference on Computer & Information Science (ICCIS)10.1109/ICCISci.2012.6297224(120-124)Online publication date: Jun-2012
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    • (2010)Data Mining In the Context of Business Network ResearchData Mining in Public and Private Sectors10.4018/978-1-60566-906-9.ch015(289-315)Online publication date: 2010
    • (2010)Towards a cross‐cultural typology of trust in B2B food tradeBritish Food Journal10.1108/00070701011058226112:7(671-687)Online publication date: 6-Jul-2010
    • (2009)Efficient Topic-Based File Sharing in Hybrid Wireless NetworksProceedings of the 42nd Hawaii International Conference on System Sciences10.1109/HICSS.2009.180(1-9)Online publication date: 5-Jan-2009

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