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Looking back at plan AHEAD™: exercising user- centered design in emergency management

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Leo FrishbergAuthors Info & Claims

CHI EA '05: CHI '05 Extended Abstracts on Human Factors in Computing Systems

Pages 988 - 1003

https://doi.org/10.1145/1056808.1056813

Published: 02 April 2005 Publication History

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Abstract

Plan AHEAD™- All Hazard Exercise Development and Administration is a usability test development tool designed for emergency management agencies focused on disaster preparedness. Several user- centered design principles employed to develop Plan AHEAD are discussed including ethnographic research, rapid prototyping and iterative design. Specific design decisions that rely on these approaches are highlighted. Alternative design approaches that failed to meet user requirements are included. Plan AHEAD™ incorporated design elements that were novel to the Emergency Exercise Development domain. In part because of the intensive user- centered design approaches, Plan AHEAD continues to be used by emergency managers worldwide; even with the approaches described, the application can benefit from several usability improvements.

References

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Federal Emergency Management Agency Exercise Design Course - Guide to Emergency Management Exercises SM 170.2. Washington, DC: Jan, 1989.

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Federal Emergency Management Agency Exercise Design Course - Exercise Scenarios SM 170.3. Washington, DC: Jan, 1989.

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U. S. Department of Transportation, U. S. Coast Guard National Preparedness for Response Exercise Program (NPREP) 8/ 94. http://www.uscg.mil/hq/g-m/nmc/response/msprep. pdf.

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Aedo IDíaz PCarroll JConvertino GRosson M(2010)End-user oriented strategies to facilitate multi-organizational adoption of emergency management information systemsInformation Processing and Management: an International Journal10.1016/j.ipm.2009.07.00246:1(11-21)Online publication date: 1-Jan-2010
https://dl.acm.org/doi/10.1016/j.ipm.2009.07.002
Kyng MNielsen EKristensen MCarroll JBødker SCoughlin J(2006)Challenges in designing interactive systems for emergency responseProceedings of the 6th conference on Designing Interactive systems10.1145/1142405.1142450(301-310)Online publication date: 26-Jun-2006
https://dl.acm.org/doi/10.1145/1142405.1142450

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CHI EA '05: CHI '05 Extended Abstracts on Human Factors in Computing Systems

April 2005

1358 pages

ISBN:1595930027

DOI:10.1145/1056808

Conference Chair:
Gerrit van der Veer
Vrije Universiteit, The Netherlands
,
Program Chair:
Carolyn Gale
Stanford University, Stanford, CA

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 02 April 2005

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Aedo IDíaz PCarroll JConvertino GRosson M(2010)End-user oriented strategies to facilitate multi-organizational adoption of emergency management information systemsInformation Processing and Management: an International Journal10.1016/j.ipm.2009.07.00246:1(11-21)Online publication date: 1-Jan-2010
https://dl.acm.org/doi/10.1016/j.ipm.2009.07.002
Kyng MNielsen EKristensen MCarroll JBødker SCoughlin J(2006)Challenges in designing interactive systems for emergency responseProceedings of the 6th conference on Designing Interactive systems10.1145/1142405.1142450(301-310)Online publication date: 26-Jun-2006
https://dl.acm.org/doi/10.1145/1142405.1142450

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