Leo Frishberg
ABSTRACT
Plan AHEAD™- All Hazard Exercise Development and Administration is a usability test development tool designed for emergency management agencies focused on disaster preparedness. Several user- centered design principles employed to develop Plan AHEAD are discussed including ethnographic research, rapid prototyping and iterative design. Specific design decisions that rely on these approaches are highlighted. Alternative design approaches that failed to meet user requirements are included. Plan AHEAD™ incorporated design elements that were novel to the Emergency Exercise Development domain. In part because of the intensive user- centered design approaches, Plan AHEAD continues to be used by emergency managers worldwide; even with the approaches described, the application can benefit from several usability improvements.
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Index Terms
- Looking back at plan AHEAD™: exercising user- centered design in emergency management
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