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IT-enabled sense-and-respond strategies in complex public organizations

Authors:

Rajiv Ramnath,

David LandsbergenAuthors Info & Claims

Communications of the ACM, Volume 48, Issue 5

Pages 58 - 64

https://doi.org/10.1145/1060710.1060740

Published: 01 May 2005 Publication History

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Abstract

City governments face difficult challenges in serving their increasingly Net-connected constituencies in an environment of change, uncertain demand, and reduced budgets. These conditions require their IT departments to enable governments to adapt to citizen requests in a sense-and-respond (S-R) manner. In this article, the application of S-R concepts is demonstrated by the approaches used in developing an IT strategic plan for Columbus, Ohio. The fractal-based, request-focused strategy used here creates a unified organizational and IT context for connecting the Department of Technology and city government departments to their customers by utilizing an incremental, lean portfolio-management-based action plan and architecture.

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ERDOĞAN DTOKGÖZ N(2020)Bilgi Teknolojileri Dış Kaynak Kullanımı Başarısında Biçimsel ve İlişkisel Yönetişimin Rolü: Havacılık Sektöründe Bir AraştırmaThe Role of Formal and Relational Governance in Information Technology Outsourcing Success: A Research in Aviation Industryİzmir İktisat Dergisi10.24988/ije.20203520235:2(221-239)Online publication date: 29-Jun-2020
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Karpovsky AGalliers R(2015)Aligning in Practice: From Current Cases to a New AgendaJournal of Information Technology10.1057/jit.2014.3430:2(136-160)Online publication date: 1-Jun-2015
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Ramnath RRamanathan JWainwright RHaddad H(2008)Integrating goal modeling and execution in adaptive complex enterprisesProceedings of the 2008 ACM symposium on Applied computing10.1145/1363686.1363818(532-539)Online publication date: 16-Mar-2008
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IT-enabled sense-and-respond strategies in complex public organizations

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Communications of the ACM Volume 48, Issue 5

Adaptive complex enterprises

May 2005

108 pages

ISSN:0001-0782

EISSN:1557-7317

DOI:10.1145/1060710

Issue’s Table of Contents

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 01 May 2005

Published in CACM Volume 48, Issue 5

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Factors Hindering IT Outsourcing Relationship in Swedish Public Organizations

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