The IT Help Desk at the University of West Florida provides services to a university community of over 9,000 students, 1,200 faculty and staff, and an undetermined number of alumni, prospective students, and the general public. Functioning as a single ...
This paper will focus on the transition of our Help Desk that began as a small User Services Support Desk with almost no budget, no upper management support, and an inexperienced staff of student workers. It was resurrected into a Help Desk of full-time ...
Rice University used to divide personal computer support between the Help Desk staff, consultants and students workers at the colleges resulting in inconsistent service and low help desk morale. During the last two academic years we embarked on a number ...
Association for Computing Machinery
New York, NY, United States
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