Article

Going beyond the call of duty: the implementation and support of OMNI

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Tanya DunlapAuthors Info & Claims

SIGUCCS '05: Proceedings of the 33rd annual ACM SIGUCCS conference on User services

Pages 53 - 57

https://doi.org/10.1145/1099435.1099449

Published: 06 November 2005 Publication History

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Abstract

As a result of revisions by the Florida State Legislature to Florida's Educational Code, the Florida Universities Consortium was formed to create an Enterprise Resource Planning solution for each university's information technology needs.Florida State University implemented the ERP solution from Peoplesoft for financial and human resources applications. This solution was developed to meet financial, human resource and administrative needs for 40,000 faculty, staff and students of FSU. ERP project requested services from User Services and Administrative Information Services. US provided telephone and on-site support to assist the deployment of OMNI to university staff and faculty. AIS also provided authentication and security for applications.The objectives of this paper are to detail how US worked in collaboration to:

Switch and deploy a customizable ticketing application that will provide remote accessibility to ERP, AIS and US.

Provide customer self-service tools for problem resolution and/or report technical issues.

Develop and utilize new authentication services provided by AIS to help increase support services to the students, employees, and affiliates of FSU and provide tools to support OMNI.

References

[1]

Florida Universities Enterprise Resource Planning Consortium, online, 2003, www.fl.erp.fsu.edu

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[2]

Parature Corporation, online, 2005, www.parature.com

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[3]

OTI-Administrative Information Systems, on-line, 2005 www.ais.fsu.edu

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[4]

OTI - User Services, online, 2002 www.us.fsu.edu

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Cited By

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Youngberg EOlsen DHauser K(2018)Determinants of professionally autonomous end user acceptance in an enterprise resource planning system environmentInternational Journal of Information Management: The Journal for Information Professionals10.1016/j.ijinfomgt.2008.06.00129:2(138-144)Online publication date: 28-Dec-2018
https://dl.acm.org/doi/10.1016/j.ijinfomgt.2008.06.001

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Published In

SIGUCCS '05: Proceedings of the 33rd annual ACM SIGUCCS conference on User services

November 2005

482 pages

ISBN:1595932003

DOI:10.1145/1099435

General Chairs:
Cynthia Murnan
Oberlin College
,
Kelly Wainwright
Lewis and Clark College
,
Program Chair:
Chris Jones
University of Oregon

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

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Published: 06 November 2005

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SIGUCCS Fall05

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SIGUCCS Fall05: ACM SIGUCCS Fall Conference:Fishing for New Ideas

November 6 - 9, 2005

CA, Monterey, USA

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Youngberg EOlsen DHauser K(2018)Determinants of professionally autonomous end user acceptance in an enterprise resource planning system environmentInternational Journal of Information Management: The Journal for Information Professionals10.1016/j.ijinfomgt.2008.06.00129:2(138-144)Online publication date: 28-Dec-2018
https://dl.acm.org/doi/10.1016/j.ijinfomgt.2008.06.001

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Competitive advantage of enterprise resource planning vendors in Iran

Building the hybrid organisation through ERP and enterprise social software

Open process and open-source enterprise systems

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