ABSTRACT
Due to a lack of increase in departmental funding, the Pennington Biomedical Research Center departments of Computing Services and Library Services are continually looking for ways to increase efficiency and productivity without the increase of personnel and resources. A continual need for office space in the research facility was at a critical point in the year 2000. Computing Services and Library Services worked together to develop an arrangement that was beneficial to both departments: the move of the Computer Lab and Training Area to the Library Services public access area, and a change in the way technical support was offered to the community of PBRC computer users.This collaborative project was just the beginning of a long-lasting relationship between the two departments, and has provided users with exceptional if non-traditional services from the Library and Computing Services departments. With the success of this first merger, these two departments have proceeded to undertake many other collaborative projects. Some of these projects have been completed while others are in the planning / development stages. The list of projects, past and present include:
Space Sharing
Computer Lab Support and End User Hardware Usage Training
Portal Project / Intranet Development
Maintenance of PINE Usage Reports
Wireless Implementation
Library Users Survey Development
Software Training Class Offerings
Grant Application Submission
Library Integrated Online System Development
- EndNote®, ProCite®, Reference Manager® are the industry standard software tools for publishing and managing bibliographies on the Windows and Macintosh® desktop http://www.endnote.com/Google Scholar
- Katipo Communications in New Zealand wrote Koha and it is currently distributed under the General Public License http://www.koha.orgGoogle Scholar
- Reference Manager®, EndNote®, ProCite® are the industry standard software tools for publishing and managing bibliographies on the Windows and Macintosh® desktop http://www.risinc.com/Google Scholar
- United States Department of Health and Human Services, National Institutes of Health, Grants and Funding Opportunities http://www.risinc.com/Google Scholar
- United States National Library of Medicine, National Institute of Health, Grants and Funding. http://www.nlm.nih.gov/grants.htmlGoogle Scholar
Index Terms
- Manning the boat with a diverse (non-traditional) crew
Recommendations
The successes of centralization "merger of support services"
SIGUCCS '04: Proceedings of the 32nd annual ACM SIGUCCS conference on User servicesBefore centralization in the Computing Services Department, there was a lack of communication, the user work requests were not being resolved in a timely manner, the technical analysts were not taking ownership of the work tickets, and there was no ...
Sharing knowledge with peers: return on your investment
SIGUCCS '05: Proceedings of the 33rd annual ACM SIGUCCS conference on User servicesBudget constraints are a major obstacle in every university computing organization. Management of these organizations persistently tries to maximize resources that are continuously being exhausted. Pennington Biomedical Research Center, part of the ...
Going from 0 to 60 in 20 years: transitioning a help desk into a multi-function support center
SIGUCCS '05: Proceedings of the 33rd annual ACM SIGUCCS conference on User servicesThis paper will focus on the transition of our Help Desk that began as a small User Services Support Desk with almost no budget, no upper management support, and an inexperienced staff of student workers. It was resurrected into a Help Desk of full-time ...
Comments