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Online and instructor-led technical training: a charge-back model that works!

Published: 06 November 2005 Publication History

Abstract

For the last six years, the Division of Information Technology at the University of Wisconsin - Madison has provided workforce technical training using a 100% charge-back model. During this time, there has been a four-fold increase in customer-initiated and funded contracts despite declining state budgets. It has enabled us to serve our campus community with high quality services on demand. The charge-back model is well accepted on our campus and across UW system. It is under consideration at several other institutions. Our discussion will describe this model.

References

[1]
Kerzner, H. Project Management: A Systems Approach to Planning, Scheduling, and Controlling. Wiley, USA, 2002.]]
[2]
Lewis J. Fundamentals of Project Management: Developing Core Competencies to Help Outperform the Competition. American Management Association, New York, NY 200w.]]
[3]
Kirkpatrick, D. and Kirkpatrick, J. Transferring Learning to Behavior. Berrett-Koehler Publishers, Inc., San Francisco, CA, 2005]]

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cover image ACM Conferences
SIGUCCS '05: Proceedings of the 33rd annual ACM SIGUCCS conference on User services
November 2005
482 pages
ISBN:1595932003
DOI:10.1145/1099435
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 06 November 2005

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Author Tags

  1. charge back
  2. charters
  3. cost recovery
  4. customer relations
  5. customer service
  6. online learning
  7. online professional development
  8. professional development
  9. project charters
  10. project management
  11. technical training
  12. training courses
  13. training sessions
  14. workforce training

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SIGUCCS Fall05
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Overall Acceptance Rate 192 of 261 submissions, 74%

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