Online and instructor-led technical training: a charge-back model that works!
Pages 266 - 269
Abstract
For the last six years, the Division of Information Technology at the University of Wisconsin - Madison has provided workforce technical training using a 100% charge-back model. During this time, there has been a four-fold increase in customer-initiated and funded contracts despite declining state budgets. It has enabled us to serve our campus community with high quality services on demand. The charge-back model is well accepted on our campus and across UW system. It is under consideration at several other institutions. Our discussion will describe this model.
References
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Kerzner, H. Project Management: A Systems Approach to Planning, Scheduling, and Controlling. Wiley, USA, 2002.]]
[2]
Lewis J. Fundamentals of Project Management: Developing Core Competencies to Help Outperform the Competition. American Management Association, New York, NY 200w.]]
[3]
Kirkpatrick, D. and Kirkpatrick, J. Transferring Learning to Behavior. Berrett-Koehler Publishers, Inc., San Francisco, CA, 2005]]
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Published In
November 2005
482 pages
ISBN:1595932003
DOI:10.1145/1099435
- General Chairs:
- Cynthia Murnan,
- Kelly Wainwright,
- Program Chair:
- Chris Jones
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Association for Computing Machinery
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Published: 06 November 2005
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SIGUCCS Fall05: ACM SIGUCCS Fall Conference:Fishing for New Ideas
November 6 - 9, 2005
CA, Monterey, USA
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