ABSTRACT
At the University of Wyoming we currently have about 80 student lab assistants. We had talked for years about developing a program where a handful of individuals would be "Team Leaders" for smaller groups. They would provide leadership, assist with training, and be "go to" people in the labs. We kept putting the idea off as we had so much on our plates, just like most of our colleagues at SIGUCCS. After the Baltimore conference, we decided it was time to "get 'er done." We started by examining the costs of additional students and outlining what we wanted them to be doing. After identifying funding for a pilot project, we put out a call for applications to our current employees. Many applied, and we hired five people to test out our ideas. After only five months, the program has had huge successes. We have more accountability for our Lab Assistants (LA's) and they have additional resources. The Team Leaders came up with several good ideas, and at their suggestion we implemented a "Question of the Week" program, helping bring all employees up to speed on critical issues. Comments about LA's have improved greatly on our annual survey, and we've been surprised at some of the benefits we've discovered. This session will discuss our fledgling program and some of the problems we encountered, requiring "on-the-fly" solutions. We'll also look at where we want to go in the future. Anyone who has problems supervising groups of students who are spread out across campus should attend.
Index Terms
- Supervising students in satellite locations: overlords need minions!
Recommendations
Strategic guidance: blazing a path to student employee excellence in leadership
SIGUCCS '08: Proceedings of the 36th annual ACM SIGUCCS fall conference: moving mountains, blazing trailsSeeing the need for quality paraprofessional development, Northwest Missouri State University's Residential Life department created a curriculum based student staff development plan. Due to its success, Northwest's Information Systems department, who ...
Tech-NO-Nerds: why the best student computer lab consultants are often not from the computer science department
SIGUCCS '03: Proceedings of the 31st annual ACM SIGUCCS fall conferenceTECHNOLOGY NERDS NEED NOT APPLY! Politically-incorrect? Certainly. But that bold statement ought to be at the top of every Student Computer Lab Consultant university job description in the nation. While a solid technological base is desirable when ...
Bridging the service gap with student employees: curse or blessing?
SIGUCCS '01: Proceedings of the 29th annual ACM SIGUCCS conference on User servicesMany of us must rely on student employees to staff our facilities. It takes a great deal of time, energy and imagination to train and manage student employees. We are often forced to accept whatever skill level they may have already attained (or not) ...
Comments