Article

Understanding the job requirements for collaboration technology support through a hybrid IT-end user job classification model: the case of collaboration engineering and facilitation

Authors:

Gwendolyn L. Kolfschoten,

Fred Niederman,

Robert O. Briggs,

Gert-Jan de VreedeAuthors Info & Claims

SIGMIS CPR '06: Proceedings of the 2006 ACM SIGMIS CPR conference on computer personnel research: Forty four years of computer personnel research: achievements, challenges & the future

Pages 150 - 157

https://doi.org/10.1145/1125170.1125211

Published: 13 April 2006 Publication History

SIGMIS CPR '06: Proceedings of the 2006 ACM SIGMIS CPR conference on computer personnel research: Forty four years of computer personnel research: achievements, challenges & the future

Understanding the job requirements for collaboration technology support through a hybrid IT-end user job classification model: the case of collaboration engineering and facilitation

Pages 150 - 157

Abstract
References

Abstract

Group Support Systems (GSS) refers broadly to supporting electronically mediated face-to-face and distributed teams throughout organizations performing a wide range of tasks. While the value of GSS has been shown in numerous field studies, their adoption and diffusion remains limited. One explanation for the limited dispersion of these systems is the difficulty faced by facilitators who lead and manage the technology, processes, and people involved with these tasks. Successfully fulfilling the roles of facilitation is complex and difficult. In this study we present a general IT-end user job classification model that we use to examine the various roles that facilitators typically play and discuss these in terms of the skills needed for their performance. We use the model to compare the 'traditional view' on GSS facilitation with that of Collaboration Engineering that proposes different skill sets to overcome organizational dependence on dedicated facilitators in GSS contexts.

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Digital Library

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Digital Library

Cited By

Kolfschoten Gvan der Hulst Sden Hengst-Bruggeling Mde Vreede G(2012)Transferring Collaboration Process Designs to PractitionersInternational Journal of e-Collaboration10.4018/jec.20120701038:3(36-55)Online publication date: 1-Jul-2012
https://dl.acm.org/doi/10.4018/jec.2012070103
Azadegan AKolfschoten G(2012)An Assessment Framework for Practicing FacilitatorGroup Decision and Negotiation10.1007/s10726-012-9332-423:5(1013-1045)Online publication date: 29-Dec-2012
https://doi.org/10.1007/s10726-012-9332-4
Azadegan AMacaulay L(2011)Assessing the performance of e-facilitators2011 International Conference on Collaboration Technologies and Systems (CTS)10.1109/CTS.2011.5928707(334-341)Online publication date: May-2011
https://doi.org/10.1109/CTS.2011.5928707
Show More Cited By

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Understanding the job requirements for collaboration technology support through a hybrid IT-end user job classification model: the case of collaboration engineering and facilitation

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cover image ACM Conferences

SIGMIS CPR '06: Proceedings of the 2006 ACM SIGMIS CPR conference on computer personnel research: Forty four years of computer personnel research: achievements, challenges & the future

April 2006

368 pages

ISBN:1595933492

DOI:10.1145/1125170

General Chair:
Conrad Shayo
California State University, San Bernardino, USA
,
Program Chairs:
Kate Kaiser
Marquette University, USA
,
Terry Ryan
Claremont Graduate University, USA

Copyright © 2006 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Publication History

Published: 13 April 2006

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SIGMIS-CPR06

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SIGMIS-CPR06: Forty Four Years of Computer Personnel Research: Achievements, Challenges and the Future

April 13 - 15, 2006

California, Claremont, USA

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Cited By

Kolfschoten Gvan der Hulst Sden Hengst-Bruggeling Mde Vreede G(2012)Transferring Collaboration Process Designs to PractitionersInternational Journal of e-Collaboration10.4018/jec.20120701038:3(36-55)Online publication date: 1-Jul-2012
https://dl.acm.org/doi/10.4018/jec.2012070103
Azadegan AKolfschoten G(2012)An Assessment Framework for Practicing FacilitatorGroup Decision and Negotiation10.1007/s10726-012-9332-423:5(1013-1045)Online publication date: 29-Dec-2012
https://doi.org/10.1007/s10726-012-9332-4
Azadegan AMacaulay L(2011)Assessing the performance of e-facilitators2011 International Conference on Collaboration Technologies and Systems (CTS)10.1109/CTS.2011.5928707(334-341)Online publication date: May-2011
https://doi.org/10.1109/CTS.2011.5928707
Kolfschoten Gde Vreede GBriggs R(2010)Collaboration EngineeringHandbook of Group Decision and Negotiation10.1007/978-90-481-9097-3_21(339-357)Online publication date: 30-Jun-2010
https://doi.org/10.1007/978-90-481-9097-3_21

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