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The effect of miscommunication rate on user response preferences

Published: 21 April 2006 Publication History

Abstract

We report results from a small Wizard-of-Oz study investigating user responses to miscommunications in speech dialogue systems. We explore the separate and joint effects of miscommunication rate and system response to miscommunications on the likelihood that users choose to resort to direct manipulation, to repeat, or to rephrase. While we predicted that users would be more likely to resort to direct manipulation as miscommunication rate increased, our surprising finding was that users were most likely to resort to direct manipulation where communication success was least predictable, i.e., in the middle of the range, rather than at either extreme.

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  1. The effect of miscommunication rate on user response preferences

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    cover image ACM Conferences
    CHI EA '06: CHI '06 Extended Abstracts on Human Factors in Computing Systems
    April 2006
    1914 pages
    ISBN:1595932984
    DOI:10.1145/1125451
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    New York, NY, United States

    Publication History

    Published: 21 April 2006

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    Author Tags

    1. dialogue systems
    2. error recovery
    3. multimodal system

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    CHI06
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    CHI06: CHI 2006 Conference on Human Factors in Computing Systems
    April 22 - 27, 2006
    Québec, Montréal, Canada

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