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View all- Zhang YBerman OMarcotte PVerter V(2010)A bilevel model for preventive healthcare facility network design with congestionIIE Transactions10.1080/0740817X.2010.49150042:12(865-880)Online publication date: 30-Sep-2010
This paper develops methods to determine appropriate staffing levels in call centers and other many-server queueing systems with time-varying arrival rates. The goal is to achieve targeted time-stable performance, even in the presence of significant ...
Motivated by call center practice, we study asymptotically optimal staffing of many-server queues with abandonment. A call center is modelled as an M/M/n + G queue, which is characterized by Poisson arrivals, exponential service times, n servers, and ...
Ticket queues are popular in many service systems. Upon arrival, each customer is issued a numbered ticket and receives service on a first-come-first-served basis according to the ticket number. There is no physical queue; customers may choose to ...
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