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Using think aloud protocol with blind users:: a case for inclusive usability evaluation methods

Published: 23 October 2006 Publication History

Abstract

There is a need to assess the applicability of conventional Usability Evaluation Methods to users with disabilities, given the growing importance of involving these users in the usability evaluation process. We found that conventional Think Aloud Protocol cannot be used as is, and will require modification to be useful, when evaluating websites with blind users.

References

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Chandrashekar, S. & Benedyk, R. Accessibility vs. Usability- where is the dividing line? Proceedings of the Ergonomic Society Annual Conference 2006-Contemporary Ergonomics 2006, Taylor & Francis Ltd: London, U.K., 2006.
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Coyne, K. P. & Nielsen, J. Beyond ALT Text: Making the web easy to use for users with disabilities {Electronic version}. (Nielsen/Norman Group Reports). Retrieved April 5, 2006 http://ada.ucsc.edu/beyond_alt_text2002.pdf, 2001.
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Ericsson, K. A., & Simon, H. A. Protocol analysis: verbal reports as data. Cambridge, Mass.: MIT Press, 1984.
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Kuusela, H., & Paul, P. A comparison of concurrent and retrospective verbal protocol analysis. American Journal of Psychology, 113(3), 387--404, 2000.
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Roberts, V. L., & Fels, D. I. Methods for inclusion: Employing think aloud protocols in software usability studies with individuals who are deaf. International Journal of Human-Computer Interaction, 64(6), 489--501, 2006.
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Theofanos, M.F., Redish, J. Guidelines for Accessible and Usable Web Sites: Observing Users Who Work with Screen Readers. Interactions, {X. 6}, 38--51, 2003.
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cover image ACM Conferences
Assets '06: Proceedings of the 8th international ACM SIGACCESS conference on Computers and accessibility
October 2006
316 pages
ISBN:1595932909
DOI:10.1145/1168987
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Publication History

Published: 23 October 2006

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Author Tags

  1. blind web users
  2. think aloud protocol
  3. usability evaluation

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Cited By

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  • (2024)Protocol Analysis Data Collection Technique Implemented for Artificial Intelligence DesignIEEE Transactions on Engineering Management10.1109/TEM.2023.3269291(1-12)Online publication date: 2024
  • (2024)Challenges and recommendations for eHealth usability evaluation with elderly users: systematic review and case studyUniversal Access in the Information Society10.1007/s10209-022-00949-w23:1(455-474)Online publication date: 1-Mar-2024
  • (2023)English learners who are blind or visually impaired: A participatory design approach to enhancing fairness and validity for language testing accommodationsLanguage Testing10.1177/0265532223115914340:4(933-959)Online publication date: 27-Jun-2023
  • (2023)Video Conferencing Tools: Comparative Study of the Experiences of Screen Reader Users and the Development of More Inclusive Design GuidelinesACM Transactions on Accessible Computing10.1145/357301216:1(1-36)Online publication date: 28-Mar-2023
  • (2023)Exploring Think-aloud Method with Deaf and Hard of Hearing College StudentsProceedings of the 2023 ACM Designing Interactive Systems Conference10.1145/3563657.3595980(1757-1772)Online publication date: 10-Jul-2023
  • (2023)Blind and Visually Impaired Users’ Interactions with Digital Libraries: Help-Seeking Situations in Mobile and Desktop EnvironmentsInternational Journal of Human–Computer Interaction10.1080/10447318.2023.226067340:22(6953-6971)Online publication date: 28-Sep-2023
  • (2022)Uncovering inclusivity gaps in design pedagogy through the digital design marginalization frameworkFrontiers in Computer Science10.3389/fcomp.2022.8220904Online publication date: 27-Jul-2022
  • (2022)Towards Sign Language-Centric Design of ASL Survey ToolsProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3502047(1-16)Online publication date: 29-Apr-2022
  • (2018)Design and Evaluation of a Multimodal Science SimulationProceedings of the 20th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3234695.3241009(438-440)Online publication date: 8-Oct-2018
  • (2017)Applying usability evaluation methods with blind usersProceedings of the XVIII International Conference on Human Computer Interaction10.1145/3123818.3123829(1-4)Online publication date: 25-Sep-2017
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