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Bridging artifacts and actors: supporting knowledge and expertise sharing work practices through technology

Published: 30 March 2007 Publication History

Abstract

In this paper we present findings from longitudinal case studies examining work practices in three different organizations. We propose that knowledge and expertise sharing (KES) within organizations can be supported by focusing on two mutually intertwined elements -- artifacts and actors -- and their interaction within a particular setting. We find that a closer examination of work practices helps in developing better support as the new design meshes well with technology already available within the organization. In this paper we discuss our research and design methodology and present specific technological modifications we introduced in organizational work practices.

References

[1]
Ackerman, M. S.; Pipek, V.; Wulf, V. (eds): Expertise Sharing: Beyond Knowledge Management, MIT Press, Cambridge MA 2003.
[2]
Barley, S. R. and G. Kunda. (2001). Bringing Work Back In. Organization Science 12:76--95.
[3]
Huysman, M. and de Wit, D. (2004): Practise of Managing Knowledge Sharing: Towads a Second Wave of Knowledge Management, in: Knowledge and Process Management, Vol. 11, No 2, 2004, pp. 81--92.
[4]
Orlikowski, W. J. (2000). Using technology and constituting structures: A practice lens for studying technology in organizations. Organization Science (11:4), pp 404--428.
[5]
Wulf, V. and Rohde, M. (1995). Towards an integrated organization and technology development. In Proceedings of the conference on Designing interactive system, 1995, ACM Press, New York, pp. 55--64.

Cited By

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  • (2012)Bridging Artifacts and ActorsComputer Supported Cooperative Work10.1007/s10606-011-9138-y21:2-3(261-282)Online publication date: 1-Jun-2012
  • (2010)AdWiki: Designing and implementing a socio-technical infrastructure for advising freshmen engineering students2010 IEEE Frontiers in Education Conference (FIE)10.1109/FIE.2010.5673583(F3J-1-F3J-7)Online publication date: Oct-2010

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cover image ACM Conferences
CHIMIT '07: Proceedings of the 2007 symposium on Computer human interaction for the management of information technology
March 2007
124 pages
ISBN:9781595936356
DOI:10.1145/1234772
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 30 March 2007

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Author Tags

  1. action research
  2. expertise sharing
  3. knowledge management
  4. knowledge sharing
  5. participatory design
  6. work practice

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CHIMIT '07 Paper Acceptance Rate 11 of 34 submissions, 32%;
Overall Acceptance Rate 15 of 43 submissions, 35%

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Cited By

View all
  • (2012)Bridging Artifacts and ActorsComputer Supported Cooperative Work10.1007/s10606-011-9138-y21:2-3(261-282)Online publication date: 1-Jun-2012
  • (2010)AdWiki: Designing and implementing a socio-technical infrastructure for advising freshmen engineering students2010 IEEE Frontiers in Education Conference (FIE)10.1109/FIE.2010.5673583(F3J-1-F3J-7)Online publication date: Oct-2010

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