Article

IT service management: academic programs face the issues of globalization

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Paul KontogiorgisAuthors Info & Claims

SIGMIS CPR '07: Proceedings of the 2007 ACM SIGMIS CPR conference on Computer personnel research: The global information technology workforce

Pages 53 - 54

https://doi.org/10.1145/1235000.1235011

Published: 19 April 2007 Publication History

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Abstract

This panel will discuss the importance of IT Service Management (ITSM) to business-school IT and MIS curricula. The goals of the panel are to provide both a business and a philosophical basis for including IT Service Management offerings in business school IT educational programs, provide a forum for questions, and begin to educate attendees of the need to include ITSM offerings in their programs. The panel will define service management, discuss how ITSM works with IT management and operations management, discuss how to integrate systems development and service management, and describe industry needs and how business school education can address those needs. The group will engage the audience in discussing ITSM educational programs.

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Zhang SWang PDing ZZong Y(2009)Organization ITIL Process Integration Based on Web Services2009 WRI World Congress on Software Engineering10.1109/WCSE.2009.393(412-416)Online publication date: May-2009
https://doi.org/10.1109/WCSE.2009.393
Zhang SDing ZZong Y(2009)ITIL Process Integration in the Context of Organization EnvironmentProceedings of the 2009 WRI World Congress on Computer Science and Information Engineering - Volume 0710.1109/CSIE.2009.691(682-686)Online publication date: 31-Mar-2009
https://dl.acm.org/doi/10.1109/CSIE.2009.691

Index Terms

IT service management: academic programs face the issues of globalization
1. Social and professional topics
  1. Professional topics
    1. Management of computing and information systems
      1. Project and people management
2. Software and its engineering
  1. Software creation and management
    1. Software development process management
  2. Software notations and tools
    1. Software configuration management and version control systems

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Published In

SIGMIS CPR '07: Proceedings of the 2007 ACM SIGMIS CPR conference on Computer personnel research: The global information technology workforce

April 2007

246 pages

ISBN:9781595936417

DOI:10.1145/1235000

General Chairs:
Fred Niederman
St. Louis University, USA
,
Mary Sumner
Southern Illinois University Edwardsville, USA
,
Program Chairs:
Diane Lending
James Madison University, USA
,
Chelley Vician
Michigan Technological University, USA

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 19 April 2007

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SIGMIS-CPR07

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SIGMIS-CPR07: 2007 Computer Personnel Doctoral Consortium and Research Conference

April 19 - 21, 2007

Missouri, St. Louis, USA

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Overall Acceptance Rate 300 of 480 submissions, 63%

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Zhang SWang PDing ZZong Y(2009)Organization ITIL Process Integration Based on Web Services2009 WRI World Congress on Software Engineering10.1109/WCSE.2009.393(412-416)Online publication date: May-2009
https://doi.org/10.1109/WCSE.2009.393
Zhang SDing ZZong Y(2009)ITIL Process Integration in the Context of Organization EnvironmentProceedings of the 2009 WRI World Congress on Computer Science and Information Engineering - Volume 0710.1109/CSIE.2009.691(682-686)Online publication date: 31-Mar-2009
https://dl.acm.org/doi/10.1109/CSIE.2009.691

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Designing IT Service Management at Indonesia Internet Domain Names Registry Association's Helpdesk Function

Identifying IT Service Management Challenges: A Case Study in Two IT Service Provider Companies

Differentiated Management of IT Service Workers: Applying Segmentation Theory

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