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Common & particular needs: a challenge to participatory design

Published: 28 April 2007 Publication History

Abstract

A design story about the design of a visualization for controllers who monitor IBM's controls process, provides the backdrop for reflections on the success of a participatory design process. The story illustrates that while the design process appears to lead to a successful general technical solution, the solution fairs less well when viewed from the perspectives of: support for evolving work practices, or support for the particular and contextual tasks of individuals. This leads us to reframe our participatory design process as the design and socialization of end-user programming tools.

References

[1]
R. K. E. Bellamy, T. Erickson, B. Fuller, W. A. Kellogg, R. Rosenbaum, J. C. Thomas and T. Vetting Wolf. Seeing is Believing: Designing Visualizations for Managing Risk and Compliance. IBM Systems Journal, 46, 2, 2007.
[2]
T. Brinck, L. M. Gomez, A collaborative medium for the support of conversational props, Proceedings of the 1992 ACM conference on Computer--supported cooperative work, p. 171--178, November 01--04, 1992, Toronto, Ontario, Canada.
[3]
G. Fischer, J. Grudin, R. McCall, J. Ostwald, D. Redmiles, B. Reeves, F. Shipman. Seeding, Evolutionary Growth, and Reseeding: The Incremental Development of Collaborative Design Environments. In G. M. Olson, T. W. Malone and J. B. Smith (Eds.) Coordination Theory and Collaboration Technology, Lawrence Erlbaum, 2001, 447--472.
[4]
T. Schümmer, S. Lukosch, R. Slagter. Empowering End--Users: A Pattern--Centered Groupware Design Process. In Groupware: Design, Implementation, and Use, 11th International Workshop, CRIWG 2005, LNCS 3706, Springer--Verlag, pp. 73--88, 2005.

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    cover image ACM Conferences
    CHI EA '07: CHI '07 Extended Abstracts on Human Factors in Computing Systems
    April 2007
    1286 pages
    ISBN:9781595936424
    DOI:10.1145/1240866
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Published: 28 April 2007

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    1. end-user programming
    2. participatory design

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    CHI EA '07 Paper Acceptance Rate 212 of 582 submissions, 36%;
    Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

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