Marc Fusco
Abstract
Communications technology has evolved so rapidly that many features provided to the average user are underutilized. One of our goals for the future is to provide the user with an easy-to-use interface to all network services and capabilities. Screen-based telephony may provide a practical and functional interface by which a user can access and control their voice communication services. VVM is a screen-based interface to a voice processing system currently implemented on a personal computer. Laboratory usability testing has enabled us to refine the present design and impending field trials will provide us with qualitative and quantitative data in order to assess if users utilize more system-provided capabilities for voice processing than is currently used. This endeavor will enable greater understanding of what underlies the success or failure of screen-based telephony and allow us to validate assumptions that screen-based telephony has the potential to improve a wide range of voice services.
Index Terms
- WM: AN EXPLORATION IN SCREEN-BASED TELEPHONY
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