ABSTRACT
Although Web Standards, guidelines, checklists, techniques, methods and tools have been proposed and evaluated by the academic community and practitioners to improve Web accessibility and usability, efforts are still necessary to fit all those design artifacts in a design framework that deeply considers the multiplicity and diversity of users. This work presents the concepts and challenges of design for inclusion and combines contributions coming from some disciplines, especially Human-Computer Interaction, Organizational Semiotics and Software Engineering, to address the challenges that the users' differences bring to the process of constructing web-based systems applications and their interfaces. A process model for the inclusive design of information systems in the Web is delineated.
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Index Terms
- Design para a inclusão: desafios e proposta
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