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My agent as myself or another: effects on credibility and listening to advice

Published: 22 August 2007 Publication History

Abstract

People consider other people who resemble them to be more persuasive. Users may consider embodied conversational agents, or ECAs, to be more persuasive if the agents resemble them. In an experimental study, we found that users rated the persuasiveness of agents that resemble them higher than other agents. However, actual advice-taking diverged from this pattern; when users created the agents, users changed their choices less when interacting with the agents that resembled them. We conducted a follow-up study and found that resemblance and self-esteem affect interactions with agents that resemble users. We discuss the use of self-report and behavioral data in evaluations of agent interfaces and how agents that resemble users might foster particular social interactions with a system. We suggest that agents that resemble users may be more persuasive in advising users about their actions and decisions.

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      cover image ACM Other conferences
      DPPI '07: Proceedings of the 2007 conference on Designing pleasurable products and interfaces
      August 2007
      532 pages
      ISBN:9781595939425
      DOI:10.1145/1314161
      Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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      Published: 22 August 2007

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      • (2023)Investigating Effects of Facial Self-Similarity Levels on the Impression of Virtual Agents in Serious/Non-Serious ContextsProceedings of the Augmented Humans International Conference 202310.1145/3582700.3582721(221-230)Online publication date: 12-Mar-2023
      • (2022)A Virtual Agent That is Equipped With Internal Movable Weights for Enhanced CredibilityProceedings of the 2022 ACM/IEEE International Conference on Human-Robot Interaction10.5555/3523760.3523889(844-846)Online publication date: 7-Mar-2022
      • (2022)A Virtual Agent That is Equipped With Internal Movable Weights for Enhanced Credibility2022 17th ACM/IEEE International Conference on Human-Robot Interaction (HRI)10.1109/HRI53351.2022.9889674(844-846)Online publication date: 7-Mar-2022
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