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Can you talk or only touch-talk: A VoIP-based phone feature for quick, quiet, and private communication

Published: 12 November 2007 Publication History

Abstract

Advances in mobile communication technologies have allowed people in more places to reach each other more conveniently than ever before. However, many mobile phone communications occur in inappropriate contexts, disturbing others in close proximity, invading personal and corporate privacy, and more broadly breaking social norms. This paper presents a telephony system that allows users to answer calls quietly and privately without speaking. The paper discusses the iterative process of design, implementation and system evaluation. The resulting system is a VoIP-based telephony system that can be immediately deployed from any phone capable of sending DTMF signals. Observations and results from inserting and evaluating this technology in real-world business contexts through two design cycles of the Touch-Talk feature are reported.

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Cited By

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  • (2014)Tactful calling: investigating asymmetric social dilemmas in mobile communicationsBehaviour & Information Technology10.1080/0144929X.2014.92874333:12(1317-1332)Online publication date: 7-Jul-2014
  • (2008)A context-aware virtual secretary in a smart office environmentProceedings of the 16th ACM international conference on Multimedia10.1145/1459359.1459430(529-538)Online publication date: 26-Oct-2008

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cover image ACM Conferences
ICMI '07: Proceedings of the 9th international conference on Multimodal interfaces
November 2007
402 pages
ISBN:9781595938176
DOI:10.1145/1322192
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Publication History

Published: 12 November 2007

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Author Tags

  1. VoIP
  2. business context
  3. computer-mediated communication
  4. mobile phones
  5. telephony
  6. touch-talk

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ICMI07
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ICMI07: International Conference on Multimodal Interface
November 12 - 15, 2007
Aichi, Nagoya, Japan

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Overall Acceptance Rate 453 of 1,080 submissions, 42%

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Cited By

View all
  • (2014)Tactful calling: investigating asymmetric social dilemmas in mobile communicationsBehaviour & Information Technology10.1080/0144929X.2014.92874333:12(1317-1332)Online publication date: 7-Jul-2014
  • (2008)A context-aware virtual secretary in a smart office environmentProceedings of the 16th ACM international conference on Multimedia10.1145/1459359.1459430(529-538)Online publication date: 26-Oct-2008

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