ABSTRACT
This paper presents data and analysis from a long term ethnographic study of the design and development of an electronic patient records system in a UK hospital Trust. The project is a public private partnership (PPP) between the Trust and a US based software house (OurComp) contracted to supply, configure and support their customizable-off-the-shelf (COTS) healthcare information system in cooperation with an in-hospital project team. Given this contractual relationship for system delivery and support (increasingly common, and 'standard' in UK healthcare) we focus on the ways in which issues to do with the 'contract' enter into and impinge on everyday design and deployment work as part of the process of delivering dependable systems.
- Ackroyd, S., Harper, R., Hughes, J., Shapiro, D and Soothill, K. (1992) New Technology and Practical Police Work. OUP. Buckingham. Google ScholarDigital Library
- Anderson, R. (2000) Where the Rubber Hits the Road: Notes on the Deployment Problem In Workplace Studies. In Paul Luff, Jon Hindmarsh and Christian Heath (eds.), Workplace Studies: Recovering Work Practice and Informing System Design, Cambridge University Press.Google Scholar
- Artman, H. (2002) Procurer usability requirements: negotiations in contract development Proceedings of the second Nordic conference on Human-computer interaction, pp 61 -- 70 Google ScholarDigital Library
- Bittner, E. (1965) 'The concept of organisation', Social Research, 23, 239--255Google Scholar
- Bloomfield, B. & Vurdubakis, T. Visions of Organization and Organizations of Vision. Accounting, Organizations and Society 22, 7 (1997), 639--668.Google Scholar
- Bowers, J. (1994). The Work to Make a Network Work. In Proceedings of CSCW 94, © ACM. Google ScholarDigital Library
- Brooks, F. (1995) The Mythical Man Month: Essays on software engineering, anniversary edn. Addison-Wesley: Boston. Google ScholarDigital Library
- Button, G. & Sharrock, W. (1996). Project work: the organisation of collaborative design and development in software engineering, in Journal of Computer Supported Cooperative Work, v.5 n.4, p.369--386 Google ScholarDigital Library
- Button, G., & Sharrock, W. (1998). The Organizational Accountability of Technological Work. Social Studies of Science 28: 73--102.Google ScholarCross Ref
- Coble, J., Karat, J. and Kahn, M. (1997) Maintaining a Focus on User Requirements Throughout the Development of Clinical Workstation Software. Proceedings of CHI '97 Atlanta. GA. USA. ACM Press. pp 170--179. Google ScholarDigital Library
- Ellingsen, G. and Monterio, E. (2000). A patchwork planet: The heterogeneity of electronic patient record systems in hospitals. In Proc. IRIS'2000 (Uddevalla, Sweden, August).Google Scholar
- Grudin, J., (1991). The Development of Interactive Systems: Bridging the Gaps Between Developers and Users. IEEE Computer, 24, 4, 59--69. Google ScholarDigital Library
- Hartswood, M., Procter, R., Rouchy, P., Rouncefield, M., Slack, R., Voss, A. (2003). 'Working IT out in Medical Practice: IT Systems Design and development as Co-production'. Methods of Information in Medicine, 2003. 42: pp 392--397Google ScholarCross Ref
- Hartswood, M., Procter, R. N., Rouncefield, M., Slack, R. (2003). 'Making a Case in Medical Work: Implications for the Electronic Medical Record'. - in Computer-Supported Cooperative Work (CSCW) Journal. Vol 12, Issue 3, pp241--266. Google ScholarDigital Library
- Heath, C. & Luff, P. (1996). Documents and Professional Practice: 'bad' organizational reasons for 'good' clinical records. In Proceedings of CSCW 96 Google ScholarDigital Library
- Laprie 1991} J. C. Laprie, (Ed.). Dependability: Basic Concepts and Associated Terminology, Dependable Computing and Fault-Tolerant Systems. Springer-Verlag, 1991 Google ScholarDigital Library
- Poltrock, S., and Grudin, J. (1994). Organizational Obstacles to Interface Design and Development: Two Participant-Observer Studies. ToCHI, Vol. 1, No. 1, pp 52--80. © ACM Google ScholarDigital Library
- Power, M. (1997) The Audit Society: rituals of verification. Oxford University Press, Oxford.Google Scholar
- Revill, J (2006) Thousands of children at risk after computer fault The Observer 26 February 2006Google Scholar
- Suchman, L. (1987). Plans and Situated Actions. CUPGoogle Scholar
- Thomas, E (2006) Inside the NHS Connecting for Health project Computer Business Review 7 July 2006Google Scholar
Index Terms
- Working the contract
Recommendations
Towards argumentation-based contract negotiation
Proceedings of the 2008 conference on Computational Models of Argument: Proceedings of COMMA 2008We present an argumentation-based approach to contract negotiation amongst agents. Contracts are simply viewed as abstract transactions of items between a buyer agent and a seller agent, characterised by a number of features. Agents are equipped with ...
Case studies for contract-based systems
AAMAS '08: Proceedings of the 7th international joint conference on Autonomous agents and multiagent systems: industrial trackOf the ways in which agent behaviour can be regulated in a multi-agent system, electronic contracting - based on explicit representation of different parties' responsibilities, and the agreement of all parties to them - has significant potential for ...
Modelling Legal Contracts as Processes
DEXA '00: Proceedings of the 11th International Workshop on Database and Expert Systems ApplicationsThis paper concentrates on the representation of legal relations that occur between parties once they have entered a contractual agreement and their evolution as the agreement progresses through time. Contracts are regarded as processes and they are ...
Comments