Andrea Hester
ABSTRACT
Knowledge Management is a key concern of organizations striving for sustained competitive advantage. Knowledge management must continually strive to overcome problems of ineffective knowledge sharing and transfer, ineffective knowledge management systems, and knowledge acquisition bottlenecks. Wiki technology is an emerging collaborative knowledge management system featuring the unique characteristics of open editing and an environment of social computing and sharing of collective wisdom. Wiki technology can provide benefits of improved work processes, improved communication and collaboration, and improved knowledge sharing. With organized and usable knowledge being a key ingredient to organizational success, ensuring productive creation and sharing of knowledge can be deemed advantageous for organizations. This study will advance the research encompassing Wiki technology by investigating the underlying circumstances fostering adoption, as well as increased wiki usage.
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Index Terms
- Innovating with organizational wikis: factors facilitating adoption and diffusion of an effective collaborative knowledge management system
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