skip to main content
10.1145/1357054.1357315acmconferencesArticle/Chapter ViewAbstractPublication PageschiConference Proceedingsconference-collections
research-article

How accurate must an in-car information system be?: consequences of accurate and inaccurate information in cars

Authors:
Ing-Marie Jonsson
Linköping University, Linköping, Sweden
,
Helen Harris
Stanford University, Stanford, CA, USA
,
Clifford Nass
Stanford University, Stanford, CA, USA
Authors Info & Claims
Published: 06 April 2008 Publication History

Abstract

Driving requires focused attention and timely decision making for appropriate maneuvers. This relies on well-timed and accurate information. Designing an in-vehicle information system it is important to ensure that the information for the driver does not negatively affect cognitive processing and driving performance. This study investigates levels of information accuracy necessary in in-vehicle information systems to elicit positive behavioral and attitudinal responses from the driver. In a 2 (gender) by 5 (accuracy: 100%, 88%, 76%, 64% and no system) between-participants study, 100 participants drove in a driving simulator for 25 minutes with an in-vehicle information system designed to inform the driver of hazard and traffic events. Results show that decreasing the accuracy of the system decreased both driving performance and trust and liking of car and in-vehicle system. Female drivers in particular benefit from the in-vehicle system and show higher tolerance of inaccuracies. Design implications for in-vehicle systems are discussed.

References

[1]
Argyle, M., Cooperation. The Basis of Sociability Routledge: London, 1991.
[2]
Barber, B., The Logic and Limits of Trust Rutgers University Press: New Brunswick, New Jersey, 1983.
[3]
Bertin, R.J.V., Guillot, A., Collet, C., Vienne, F., Espié, S., and Graf, W. Objective measurement of simulator sickness and the role of visual-vestibular conflict situations: a study with vestibular-loss (a-reflexive) subjects. in Neuroscience. (2004), 30.
[4]
Bonsall, P. and Perry, T., Using an interactive route-choice simulator to investigate driver's compliance with route guidance advice. Transportation Research Record, 1306, (1991), 59--68.
[5]
Childers, D.G. and Wu, K., Gender Recognition from Speech: Part II: Fine analysis. The Journal of the Acoustical Society of America. 90, 4, (1991), 1841--1856.
[6]
Deutsch, M., Cooperation and Trust: Some theoretical notes, in Nebraska Symposium on Motivation, M.R. Jones, Editor, Nebraska University Press (1962).
[7]
Edworthy, J., Hellier, E.J., and Rivers, J., The use of male or female voices in warnings systems: A question of acoustics. Noise & Health. 6, 21, (2003), 39--50.
[8]
Golembiewski, R.T. and McConkie, M., The centrality of interpersonal trust in group processes, in Theories of Group Processes, C.L. Cooper, Editor, Wiley, 1975, 131--185.
[9]
Jaccard, J.J. and Turrisi, R., Interaction effects in multiple regression. Quantitative Applications in the Social Sciences Sage Publications: Thousand Oaks, CA 2003.
[10]
Jonsson, I.-M., Nass, C., Endo, J., Reaves, B., Harris, H., Ta, J.L., Chan, N., and Knapp, S. Don't blame me I am only the Driver: Impact of Blame Attribution on Attitudes and Attention to Driving Task. in CHI '04 extended abstracts on Human factors in computing systems. (2004), 1219 -- 1222.
[11]
Kantowitz, B.H., Hanowski, R.J., and Kantowitz, S.C., Development of human factors guidelines for advanced traveler information systems and commercial vehicle operations: The effects of inaccurate traffic information on driver acceptance of in-vehicle information systems, in Advanced Traveler Information Systems Publication FHWA-RD-96-145, Office of Safety and Traffic Operations R&D, Federal Highway Administration (1998).
[12]
Kircher, A., Vogel, K., Törnros, J., Bolling, A., Nilsson, L., Patten, C., Malmström, T., and Ceci, R., Mobile Telephone -- simulator study, in VTI Publication M969A, VTI (2004).
[13]
Lee, J.D., Caven, D., Haake, S., and Brown, T.L., Speech-based Interactions with In-Vehicle Computers: The Effect of Speech-based Email and Drivers' Attention to the Roadway. Human factors. 43, (2001), 631--640.
[14]
Lee, J.D. and Moray, N., Trust, self-confidence and operators' adaptation to automation. International Journal of Human-Computer Studies. 40, 1, (1994), 153--184.
[15]
Lunenfeld, H. Human factor considerations of motorist navigation and information systems. in First Annual Vehicle Navigation and Information Systems Conference. (1990), 35--42.
[16]
Maltz, M. and Shinara, D., Imperfect in-vehicle collision avoidance warning systems can aid distracted drivers. Transportation Research Part F:Traffic Psychology and Behaviour. 10, 4, (2007), 345--357.
[17]
McCarley, J.S., Vais, M., Pringle, H., Kramer, A.F., Irwin, D.E., and Strayer, D.L. Conversation disrupts visual scanning of Traffic scenes. in Ninth International Conference on Vision in Vehicle. (2001).
[18]
McKnight, A.J. and McKnight, A.S., The effect of cellular phone use upon driver attention. Accident; analysis and prevention. 25, 3, (1993), 259--265.
[19]
Merat, N. and Jamson, A.H. Shut up I'm Driving! Is Talking to an Inconsiderate Passenger the Same as Talking on a Mobile Telephone? in 3rd International Driving Symposium on Human Factors in Driver Assessment, Training, and Vehicle Design. (2005), 426--432.
[20]
Muir, B.M., Trust between humans and machines, and the design of decision aids. International Journal of Man--Machine Studies. 27, 5-6, (1987), 527--539.
[21]
Muir, B.M., Trust in Automation: Part 1. Theoretical Issues in the Study of Trust and Human Intervention in a Process-Control Simulation. Ergonomics. 37, 11, (1994), 1905--1922.
[22]
Myers-Levy, J., Gender Differences in Information Processing: A Selectivity Interpretation, in In Cognitive and Affective Responses to Advertising, P. Cafferata and A.M. Tybout, Editors, Lexington Books, Lexington and Toronto, 1989, 219--260.
[23]
Myers-Levy, J., The Influence of Sex Roles on Judgment. Journal of Consumer Research. 14, (1988), 522--530.
[24]
Nass, C., Jonsson, I.-M., Harris, H., Reaves, B., Endo, J., Brave, S., and Takayama, L. Improving Automotive Safety by Pairing Driver Emotion and Car Voice Emotion. in CHI '05 extended abstracts on Human factors in computing systems. (2005), 1973--1976.
[25]
Nass, C.I. and Brave, S., Wired for speech : how voice activates and advances the human-computer relationship MIT Press: Cambridge, Mass., 2005, xvii, 296 p.
[26]
Nass, C.I., Moon, Y., and Green, N., Are Computers Gender-neutral? Gender Stereotypic Responses to Computers with Voice. Journal of Applied Social Psychology. 27, 10, (1997), 864--876.
[27]
Nixon, C.w., Anderson, T.R., Morris, L.J., McCavitt, A.R., McKinley, R.L., Yeager, D.G., and McDaniel, M.P., Female voice communications in high level aircraft cockpit noises part II: vocoder and automatic speech recognition systems. Aviation, Space and Environmental Medicine. 69, 11, (1998), 1087--1094.
[28]
Nixon, C.W., Morris, L.J., McCavitt, A.R., McKinlely, R.L., Anderson, T.R., McDaniel, M.P., and Yeager, D.G., Female voice communications in high levels of aircraft cockpit noises-part I: spectra, levels, and microphones. Aviation, Space, and Environmental Medicine. 69, 7, (1998), 675--683.
[29]
Recarte, M.A. and Nunes, L.M., Effects of verbal and spatial-imagery tasks on eye fixations while driving. Journal of experimental psychology. Applied. 6, 1, (2000), 31--43.
[30]
Rempel, J.K., Holmes, J.G., and Zanna, M.P., Trust in close relationships. Journal of Personality and Social Psychology. 49, (1985), 95--112.
[31]
Rubin, R.B., Palmgreen, P., and Sypher, H.E., Communication Research Measures: A Sourcebook Guilford Press: New York, 1994, 400.
[32]
Srinivasan, R. and Jovanis, P.P., Effect of In-Vehicle Driver Information Systems on Driver Workload and Choice of Vehicle Speed: Findings from a Driving Simulator Experiment, in Ergonomics and Safety of Intelligent Driver Interfaces, I.A. Noy, Editor, Lawrence Erlbaum Associates, Mahwah NJ, 1997, 97--114.
[33]
Strayer, D.L. and Drews, F.A., Profiles in Driver Distraction: Effects of Cell Phone Conversations on Younger and Older Drivers. Human Factors. 46, 4, (2004), 640--649.
[34]
Strayer, D.L., Drews, F.A., and Johnston, W.A., Cell Phone Induced Failures of Visual Attention During Simulated Driving. Journal of experimental psychology. Applied. 9, 1, (2003), 23--32.
[35]
Strayer, D.L. and Johnston, W.A., Driven to distraction: Dual-task studies of simulated driving and conversing on a cellular phone. Psychological Science. 12, (2001), 462--466.
[36]
Tannen, D., You just don't understand: Women and Men in conversation Ballantine Books: New York, 1990.
[37]
Tseng, A.S. and Fogg, B.J., Credibility and computing technology. Communuication of the ACM 42, 5, (1999), 39--44.
[38]
Wickens, C., Processing Resources and Attention, Varieties of Attention Academic Press: New York, 1984.

Cited By

View all
  • (2021)Influence of prompt timing and messages of an audio navigation system on driver behavior on an urban expressway with five exitsAccident Analysis & Prevention10.1016/j.aap.2021.106155157(106155)Online publication date: Jul-2021
  • (2021)Effects of In-Vehicle Navigational Display Modality on Situational Awareness and Driving PerformanceConvergence of Ergonomics and Design10.1007/978-3-030-63335-6_39(379-387)Online publication date: 8-Jan-2021
  • (2019)Modeling the effects of auditory display takeover requests on drivers' behavior in autonomous vehiclesProceedings of the 11th International Conference on Automotive User Interfaces and Interactive Vehicular Applications: Adjunct Proceedings10.1145/3349263.3351508(392-398)Online publication date: 21-Sep-2019
  • Show More Cited By

Index Terms

  1. How accurate must an in-car information system be?: consequences of accurate and inaccurate information in cars

      Recommendations

      Comments

      Information & Contributors

      Information

      Published In

      cover image ACM Conferences
      CHI '08: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
      April 2008
      1870 pages
      ISBN:9781605580111
      DOI:10.1145/1357054
      Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from Permissions@acm.org

      Sponsors

      Publisher

      Association for Computing Machinery

      New York, NY, United States

      Publication History

      Published: 06 April 2008

      Permissions

      Request permissions for this article.

      Check for updates

      Author Tags

      1. driving performance
      2. in-vehicle information system
      3. information accuracy
      4. reliability
      5. speech systems
      6. trust

      Qualifiers

      • Research-article

      Conference

      CHI '08
      Sponsor:

      Acceptance Rates

      CHI '08 Paper Acceptance Rate 157 of 714 submissions, 22%;
      Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

      Upcoming Conference

      CHI 2025
      ACM CHI Conference on Human Factors in Computing Systems
      April 26 - May 1, 2025
      Yokohama , Japan

      Contributors

      Other Metrics

      Bibliometrics & Citations

      Bibliometrics

      Article Metrics

      • Downloads (Last 12 months)30
      • Downloads (Last 6 weeks)4
      Reflects downloads up to 16 Jan 2025

      Other Metrics

      Citations

      Cited By

      View all
      • (2021)Influence of prompt timing and messages of an audio navigation system on driver behavior on an urban expressway with five exitsAccident Analysis & Prevention10.1016/j.aap.2021.106155157(106155)Online publication date: Jul-2021
      • (2021)Effects of In-Vehicle Navigational Display Modality on Situational Awareness and Driving PerformanceConvergence of Ergonomics and Design10.1007/978-3-030-63335-6_39(379-387)Online publication date: 8-Jan-2021
      • (2019)Modeling the effects of auditory display takeover requests on drivers' behavior in autonomous vehiclesProceedings of the 11th International Conference on Automotive User Interfaces and Interactive Vehicular Applications: Adjunct Proceedings10.1145/3349263.3351508(392-398)Online publication date: 21-Sep-2019
      • (2017)Augmenting Landmarks During the Head-Up Provision of In-Vehicle Navigation AdviceInternational Journal of Mobile Human Computer Interaction10.4018/IJMHCI.20170401029:2(18-38)Online publication date: 1-Apr-2017
      • (2017)The connected carProceedings of the 19th International Conference on Human-Computer Interaction with Mobile Devices and Services10.1145/3098279.3098535(1-12)Online publication date: 4-Sep-2017
      • (2016)Visuospatial Workload Measurement of an Interface Based on a Dual Task of Visual Working Memory TestProceedings of the 8th International Conference on Automotive User Interfaces and Interactive Vehicular Applications10.1145/3003715.3005460(9-17)Online publication date: 24-Oct-2016
      • (2016)Context-sensitive distraction warnings - Effects on drivers' visual behavior and acceptanceInternational Journal of Human-Computer Studies10.1016/j.ijhcs.2016.03.00390:C(39-52)Online publication date: 1-Jun-2016
      • (2014)Using a Parking Assist System Over TimeProceedings of the 6th International Conference on Automotive User Interfaces and Interactive Vehicular Applications10.1145/2667317.2667327(1-8)Online publication date: 17-Sep-2014
      • (2012)Are we there yet?ACM Transactions on Computer-Human Interaction10.1145/2147783.214778719:1(1-29)Online publication date: 4-May-2012
      • (2012)Impact of Indoor Location Information Reliability on Users’ Trust of an Indoor Positioning SystemGeographic Information Science10.1007/978-3-642-33024-7_19(258-269)Online publication date: 2012
      • Show More Cited By

      Media

      Figures

      Other

      Tables

      Share

      Share

      Share this Publication link

      Share on social media

      Get Access

      Get Access

      Login options

      References

      References

      [1]
      Argyle, M., Cooperation. The Basis of Sociability Routledge: London, 1991.
      [2]
      Barber, B., The Logic and Limits of Trust Rutgers University Press: New Brunswick, New Jersey, 1983.
      [3]
      Bertin, R.J.V., Guillot, A., Collet, C., Vienne, F., Espié, S., and Graf, W. Objective measurement of simulator sickness and the role of visual-vestibular conflict situations: a study with vestibular-loss (a-reflexive) subjects. in Neuroscience. (2004), 30.
      [4]
      Bonsall, P. and Perry, T., Using an interactive route-choice simulator to investigate driver's compliance with route guidance advice. Transportation Research Record, 1306, (1991), 59--68.
      [5]
      Childers, D.G. and Wu, K., Gender Recognition from Speech: Part II: Fine analysis. The Journal of the Acoustical Society of America. 90, 4, (1991), 1841--1856.
      [6]
      Deutsch, M., Cooperation and Trust: Some theoretical notes, in Nebraska Symposium on Motivation, M.R. Jones, Editor, Nebraska University Press (1962).
      [7]
      Edworthy, J., Hellier, E.J., and Rivers, J., The use of male or female voices in warnings systems: A question of acoustics. Noise & Health. 6, 21, (2003), 39--50.
      [8]
      Golembiewski, R.T. and McConkie, M., The centrality of interpersonal trust in group processes, in Theories of Group Processes, C.L. Cooper, Editor, Wiley, 1975, 131--185.
      [9]
      Jaccard, J.J. and Turrisi, R., Interaction effects in multiple regression. Quantitative Applications in the Social Sciences Sage Publications: Thousand Oaks, CA 2003.
      [10]
      Jonsson, I.-M., Nass, C., Endo, J., Reaves, B., Harris, H., Ta, J.L., Chan, N., and Knapp, S. Don't blame me I am only the Driver: Impact of Blame Attribution on Attitudes and Attention to Driving Task. in CHI '04 extended abstracts on Human factors in computing systems. (2004), 1219 -- 1222.
      [11]
      Kantowitz, B.H., Hanowski, R.J., and Kantowitz, S.C., Development of human factors guidelines for advanced traveler information systems and commercial vehicle operations: The effects of inaccurate traffic information on driver acceptance of in-vehicle information systems, in Advanced Traveler Information Systems Publication FHWA-RD-96-145, Office of Safety and Traffic Operations R&D, Federal Highway Administration (1998).
      [12]
      Kircher, A., Vogel, K., Törnros, J., Bolling, A., Nilsson, L., Patten, C., Malmström, T., and Ceci, R., Mobile Telephone -- simulator study, in VTI Publication M969A, VTI (2004).
      [13]
      Lee, J.D., Caven, D., Haake, S., and Brown, T.L., Speech-based Interactions with In-Vehicle Computers: The Effect of Speech-based Email and Drivers' Attention to the Roadway. Human factors. 43, (2001), 631--640.
      [14]
      Lee, J.D. and Moray, N., Trust, self-confidence and operators' adaptation to automation. International Journal of Human-Computer Studies. 40, 1, (1994), 153--184.
      [15]
      Lunenfeld, H. Human factor considerations of motorist navigation and information systems. in First Annual Vehicle Navigation and Information Systems Conference. (1990), 35--42.
      [16]
      Maltz, M. and Shinara, D., Imperfect in-vehicle collision avoidance warning systems can aid distracted drivers. Transportation Research Part F:Traffic Psychology and Behaviour. 10, 4, (2007), 345--357.
      [17]
      McCarley, J.S., Vais, M., Pringle, H., Kramer, A.F., Irwin, D.E., and Strayer, D.L. Conversation disrupts visual scanning of Traffic scenes. in Ninth International Conference on Vision in Vehicle. (2001).
      [18]
      McKnight, A.J. and McKnight, A.S., The effect of cellular phone use upon driver attention. Accident; analysis and prevention. 25, 3, (1993), 259--265.
      [19]
      Merat, N. and Jamson, A.H. Shut up I'm Driving! Is Talking to an Inconsiderate Passenger the Same as Talking on a Mobile Telephone? in 3rd International Driving Symposium on Human Factors in Driver Assessment, Training, and Vehicle Design. (2005), 426--432.
      [20]
      Muir, B.M., Trust between humans and machines, and the design of decision aids. International Journal of Man--Machine Studies. 27, 5-6, (1987), 527--539.
      [21]
      Muir, B.M., Trust in Automation: Part 1. Theoretical Issues in the Study of Trust and Human Intervention in a Process-Control Simulation. Ergonomics. 37, 11, (1994), 1905--1922.
      [22]
      Myers-Levy, J., Gender Differences in Information Processing: A Selectivity Interpretation, in In Cognitive and Affective Responses to Advertising, P. Cafferata and A.M. Tybout, Editors, Lexington Books, Lexington and Toronto, 1989, 219--260.
      [23]
      Myers-Levy, J., The Influence of Sex Roles on Judgment. Journal of Consumer Research. 14, (1988), 522--530.
      [24]
      Nass, C., Jonsson, I.-M., Harris, H., Reaves, B., Endo, J., Brave, S., and Takayama, L. Improving Automotive Safety by Pairing Driver Emotion and Car Voice Emotion. in CHI '05 extended abstracts on Human factors in computing systems. (2005), 1973--1976.
      [25]
      Nass, C.I. and Brave, S., Wired for speech : how voice activates and advances the human-computer relationship MIT Press: Cambridge, Mass., 2005, xvii, 296 p.
      [26]
      Nass, C.I., Moon, Y., and Green, N., Are Computers Gender-neutral? Gender Stereotypic Responses to Computers with Voice. Journal of Applied Social Psychology. 27, 10, (1997), 864--876.
      [27]
      Nixon, C.w., Anderson, T.R., Morris, L.J., McCavitt, A.R., McKinley, R.L., Yeager, D.G., and McDaniel, M.P., Female voice communications in high level aircraft cockpit noises part II: vocoder and automatic speech recognition systems. Aviation, Space and Environmental Medicine. 69, 11, (1998), 1087--1094.
      [28]
      Nixon, C.W., Morris, L.J., McCavitt, A.R., McKinlely, R.L., Anderson, T.R., McDaniel, M.P., and Yeager, D.G., Female voice communications in high levels of aircraft cockpit noises-part I: spectra, levels, and microphones. Aviation, Space, and Environmental Medicine. 69, 7, (1998), 675--683.
      [29]
      Recarte, M.A. and Nunes, L.M., Effects of verbal and spatial-imagery tasks on eye fixations while driving. Journal of experimental psychology. Applied. 6, 1, (2000), 31--43.
      [30]
      Rempel, J.K., Holmes, J.G., and Zanna, M.P., Trust in close relationships. Journal of Personality and Social Psychology. 49, (1985), 95--112.
      [31]
      Rubin, R.B., Palmgreen, P., and Sypher, H.E., Communication Research Measures: A Sourcebook Guilford Press: New York, 1994, 400.
      [32]
      Srinivasan, R. and Jovanis, P.P., Effect of In-Vehicle Driver Information Systems on Driver Workload and Choice of Vehicle Speed: Findings from a Driving Simulator Experiment, in Ergonomics and Safety of Intelligent Driver Interfaces, I.A. Noy, Editor, Lawrence Erlbaum Associates, Mahwah NJ, 1997, 97--114.
      [33]
      Strayer, D.L. and Drews, F.A., Profiles in Driver Distraction: Effects of Cell Phone Conversations on Younger and Older Drivers. Human Factors. 46, 4, (2004), 640--649.
      [34]
      Strayer, D.L., Drews, F.A., and Johnston, W.A., Cell Phone Induced Failures of Visual Attention During Simulated Driving. Journal of experimental psychology. Applied. 9, 1, (2003), 23--32.
      [35]
      Strayer, D.L. and Johnston, W.A., Driven to distraction: Dual-task studies of simulated driving and conversing on a cellular phone. Psychological Science. 12, (2001), 462--466.
      [36]
      Tannen, D., You just don't understand: Women and Men in conversation Ballantine Books: New York, 1990.
      [37]
      Tseng, A.S. and Fogg, B.J., Credibility and computing technology. Communuication of the ACM 42, 5, (1999), 39--44.
      [38]
      Wickens, C., Processing Resources and Attention, Varieties of Attention Academic Press: New York, 1984.