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Towards a shared definition of user experience

Published: 05 April 2008 Publication History

Abstract

User experience (UX) is still an elusive notion with many different definitions, despite some recent attempts to develop a unified view on UX. The lack of a shared definition of UX not only confuses or even misleads customers of a product/service but also undermines the effectiveness of researching, managing and teaching UX. Diverse ideas have been generated in scientific activities that aim to develop a common understanding about the meaning and scope of UX. It is plausible, with sound methodologies, to converge these divergences, driving the UX community closer to a common definition and integrated views of UX. This SIG tackles this challenge by systematically assembling a set of existing definitions and viewpoints of UX and collecting opinions on them from known UX experts/researchers and general CHI'08 attendees.

References

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Alben, L. 1996, Quality of Experience. Interactions, 3 (3), 11--15.
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Cockton, G. (2006). Valuing user experience. In E. Law, E. Hvannberg, & M. Hassenzahl (Eds.), Proceedings of the NordiCHI 2006 Workshop "User Experience: Towards a Unified View" (pp.100--105), Oslo, Norway, 14 Oct. 2006 (http://www.cost294.org).
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Designing for User Experience (DUX) Conference, ACM SICGHI
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Desmet, P., & Hekkert, P. (2007). Framework for product experience. International Journal of Design, 1(1), 57--66.
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Hassenzahl, M., Tractinsky, N. (2006). User Experience -- a Research Agenda. Behaviour and Information Technology, 25(2), 91--97.
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Jordan, P.W. (2002). Designing pleasurable products. CRC Press.
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Law, E. L-C., Vermeeren, A., Hassenzahl, M., & Blythe, M. (Eds.) Proceedings of the workshop "Towards a UX Manifesto" in conjunction with HCI Conference, Lancaster, UK, 3. Sept. 2007 (http://www.cost294.org).
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McCarthy, J., & Wright, P.C. (2004). Technology as experience. MIT Press.
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Nielsen-Norman Group, http://www.nngroup.com/about/userexperience.html (27.12.2007).
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Sward, D. (2006). Gaining a competitive advantage through user experience design. Online at: http://www.intel.com/it/pdf/comp-adv-user-exp.pdf
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    cover image ACM Conferences
    CHI EA '08: CHI '08 Extended Abstracts on Human Factors in Computing Systems
    April 2008
    2035 pages
    ISBN:9781605580128
    DOI:10.1145/1358628
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Published: 05 April 2008

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    Author Tags

    1. definition
    2. usability
    3. user experience

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