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Reporting user experience through usability within the telecommunications industry

Published: 13 May 2008 Publication History

Abstract

In some software development contexts, understanding 'who else' to report usability results to and how this must be done has a larger impact on the usability of products, in the long run, than reporting results to designers and developers in planned and ongoing software development projects. This situation is true in some parts of the telecommunication area. This is an area that constantly presents new usage possibilities arising from new 'hot' technology and competitive situations, i.e. not primarily from internally identified user needs. Understanding how use-oriented knowledge can have the greatest impact in this context is a challenge. As engineers we must be prepared to adjust our work to varied actors and environments under specific conditions to optimize our influence. In this case, how do the 'new hot technology and competitive situation focus' affect our possibilities to introduce use-oriented knowledge? Our desire to achieve highest leverage from performed usability work made us realize that we need to take advantage of existing usability test reporting as a first step in introducing more of user experience in the user-orientation.

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Cited By

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  • (2014)An Autoethnographic Study of HCI Effort Estimation in Outsourced Software DevelopmentProceedings of the 5th IFIP WG 13.2 International Conference on Human-Centered Software Engineering - Volume 874210.1007/978-3-662-44811-3_2(19-35)Online publication date: 16-Sep-2014
  • (2009)Reporting usability metrics experiencesProceedings of the 2009 ICSE Workshop on Cooperative and Human Aspects on Software Engineering10.1109/CHASE.2009.5071422(108-115)Online publication date: 17-May-2009
  • (2009)User eXperienceProceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part II10.1007/978-3-642-03658-3_103(888-891)Online publication date: 20-Aug-2009

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cover image ACM Conferences
CHASE '08: Proceedings of the 2008 international workshop on Cooperative and human aspects of software engineering
May 2008
120 pages
ISBN:9781605580395
DOI:10.1145/1370114
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Publication History

Published: 13 May 2008

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Author Tags

  1. market driven requirements engineering
  2. telecommunication area
  3. usability
  4. usability metrics
  5. usability test
  6. use-orientation
  7. user experience

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CHASE '08 Paper Acceptance Rate 28 of 34 submissions, 82%;
Overall Acceptance Rate 47 of 70 submissions, 67%

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Cited By

View all
  • (2014)An Autoethnographic Study of HCI Effort Estimation in Outsourced Software DevelopmentProceedings of the 5th IFIP WG 13.2 International Conference on Human-Centered Software Engineering - Volume 874210.1007/978-3-662-44811-3_2(19-35)Online publication date: 16-Sep-2014
  • (2009)Reporting usability metrics experiencesProceedings of the 2009 ICSE Workshop on Cooperative and Human Aspects on Software Engineering10.1109/CHASE.2009.5071422(108-115)Online publication date: 17-May-2009
  • (2009)User eXperienceProceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part II10.1007/978-3-642-03658-3_103(888-891)Online publication date: 20-Aug-2009

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