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Cooperation between developers and operations in software engineering projects

Published: 13 May 2008 Publication History

Abstract

In this paper we discuss how the cooperation between developers and operations staff is practiced. We have analyzed data collected from a focus group of experienced software engineers and project managers, as well as interviews from two case studies. Our position is that well performed cooperation between the development team and the operations team is crucial for successful deployment and operations of a new or extensively revised software system. The data shows that cooperation can be improved in several development activities like requirements engineering, system design, documentation, testing, training, and deployment planning. Likely consequences of poor cooperation in these activities are lower productivity in development and operations, as well as unsatisfied users.

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Braadland, S. (2007) Cooperation between Development Team and IT Operations Staff - a case study. Master Thesis, University of Bergen.
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Dearle, A. (2007) "Software Deployment, Past, Present and Future". In 2007 Future of Software Engineering, Workshop at International Conference on Software Engineering. Washington, DC: IEEE Computer Society, pp 269--284. DOI= http://dx.doi.org/10.1109/FOSE.2007.20
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Gentleman, M. V. (1996) "Challenges in Deploying Software: Rollout, Field Support, Upgrades". SEKE 1996: Lake Tahoe, NV: Knowledge Systems Institute, pp 426--433
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Halleraker, H. (2007) A Case Study Of How a IT Operations Team Cooperates with a Development During a Systems Development Life Cycle. Master Thesis, University of Bergen.
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Schäl, T., Zeller, B. (1991), "Design principles for cooperative office support systems in distributed process management", in Verrijn-Stuart, A. A, Sol, H. G., and Hammersley, P. (Eds), et al. Support Functionality in the Office Environment, North-Holland, Amsterdam, pp.85--101.
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Sommerville, I. (2007) Software Engineering. 8th ed. Harlow. England: Addison Wesley.
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Tessem, B and Iden, J, (2007) Issues in the Transfer of Software from Development to Production. In Habib, L., Molka--Danielsen, J., Moe, C.E., Graumann, C., and Larsen, T. J. (eds.) NOKOBIT 2007. Norwegian Conference on the Use IT in Organizations. pp. 15--28, Tapir, Trondheim, Norway.

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cover image ACM Conferences
CHASE '08: Proceedings of the 2008 international workshop on Cooperative and human aspects of software engineering
May 2008
120 pages
ISBN:9781605580395
DOI:10.1145/1370114
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Publication History

Published: 13 May 2008

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Author Tags

  1. cooperation
  2. development team
  3. empirical study
  4. operations

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ICSE '08
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CHASE '08 Paper Acceptance Rate 28 of 34 submissions, 82%;
Overall Acceptance Rate 47 of 70 submissions, 67%

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  • (2024)DevOps Metrics and KPIs: A Multivocal Literature ReviewACM Computing Surveys10.1145/365250856:9(1-41)Online publication date: 13-Mar-2024
  • (2023)DevOps Test Süreç Geliştirmede Yeni Bir Model ÖnerisiA New Model Approach for DevOps Testing Process ImprovementDüzce Üniversitesi Bilim ve Teknoloji Dergisi10.29130/dubited.113236811:4(1829-1846)Online publication date: 24-Oct-2023
  • (2023)Capabilities and Practices in DevOps: A Multivocal Literature ReviewIEEE Transactions on Software Engineering10.1109/TSE.2022.316662649:2(883-901)Online publication date: 1-Feb-2023
  • (2022)From DevOps to MLOps: Overview and Application to Electricity Market ForecastingApplied Sciences10.3390/app1219985112:19(9851)Online publication date: 30-Sep-2022
  • (2020)A Systematic Literature Review on DevOps Capabilities and AreasInternational Journal of Human Capital and Information Technology Professionals10.4018/IJHCITP.202007010111:3(1-22)Online publication date: 1-Jul-2020
  • (2020)A Systematic Literature Review on DevOps Capabilities and AreasInternational Journal of Human Capital and Information Technology Professionals10.4018/IJHCITP.202004010111:2(1-22)Online publication date: 1-Apr-2020
  • (2020)How do Data Science Workers Collaborate? Roles, Workflows, and ToolsProceedings of the ACM on Human-Computer Interaction10.1145/33928264:CSCW1(1-23)Online publication date: 29-May-2020
  • (2019)DevOps in practiceInformation and Software Technology10.1016/j.infsof.2019.06.010114:C(217-230)Online publication date: 1-Oct-2019
  • (2019)Empowering Continuous Delivery in Software Development: The DevOps StrategySoftware Technologies10.1007/978-3-030-29157-0_11(247-265)Online publication date: 13-Aug-2019
  • (2018)A DevOps Implementation Framework for Large Agile-Based Financial OrganizationsOn the Move to Meaningful Internet Systems. OTM 2018 Conferences10.1007/978-3-030-02610-3_10(172-188)Online publication date: 18-Oct-2018
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