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Engaging stakeholders: mobile diaries for social design

Authors:
Penny Hagen
Digital Eskimo, Surry Hills, NSW, Australia
,
Toni Robertson
UTS, Broadway, NSW, Australia
,
David Gravina
Digital Eskimo, Surry Hills, NSW, Australia
Authors Info & Claims
Published: 05 November 2007 Publication History

Abstract

Interactive systems such as community blogs and online campaign sites that require, expect or anticipate user contributions, can be conceptualised as containers, or spaces for interaction. Digital Eskimo is a design agency responsible for creating such online social spaces. In this case study we outline how we have adapted the design research method we call Mobile Diaries into Digital Eskimo's process for the design of community, campaigning and content-sharing based sites.
We describe the development of the method, and evaluate its contribution to our design process and suitability for use in the design of social systems in particular. As such the solution that we have developed and documented in this case study is a methodological one.

References

[1]
Aware 2005. http://aware.uiah.fi/. Accessed 2005
[2]
Barkhuus, L. and Dey, A., Is Context-Aware Computing Taking Control away from the User? Three Levels of Interactivity Examined. Proceedings of Ubicomp 2003, (Seattle, WA, USA, 2003), Springer-Verlag, 149--156.
[3]
Carroll, J., Completing design in use: closing the appropriation cycle. Proceedings of European Conference on Information Systems, (Finland, 2004).
[4]
Carter, S. and Mankoff, J., When participants do the capturing: the role of media in diary studies. Proceedings of CHI 2005, (Portland, Oregon, USA, 2005), ACM Press, 899--908.
[5]
Gaver, B., Dunne, T. and Pacenti, E. Design: Cultural Probes. Interactions (1999), 21--29.
[6]
Grinter, R. and Eldridge, M., y do tngrs luv 2 txt msg. Proceedings of ECSCW, (Amsterdam, 2001).
[7]
Hagen, P., Notions Of Practice; Design As Facilitation For Interactive Social Systems. Proceedings of FutureGround, (Melbourne, 2004).
[8]
Hagen, P., Robertson, T., Kan, M. and Sadler, K., Emerging Research Methods for Understanding Mobile Technology Use. Proceedings of OZCHI2005, (Canberra, 2005), ACM.
[9]
Heathcote, C. can we get excited yet? 2004. http://antimega.textdriven.com/antimega/2004/10/04/can-we-get-excited-yet. Accessed 3 Sept 2004
[10]
Hulkko., S., Mattelmäki, T., Virtanen, K. and Keinonen, T., Mobile Probes. Proceedings of NORDICHI 04, (Tampere, Finland, 2004).
[11]
Isomursu, M., Kuutti, K. and Väinämö, S., Experience Clip: Method for User Participation and Evaluation of Mobile Concepts. Proceedings of Participatory Design Conference, (Toronto, Canada, 2004), 83--92.
[12]
Jönsson, B., Svensk, A., Cuartielles, D., Malmborg, L. and Schlaucher, P. Mobility and learning environments - engaging people in design of their everyday environments, CERTEC, 2002.
[13]
Masten, D. and Plowman, T. Digital Ethnography: The next wave in understanding the consumer experience. Design Management Journal, 14 2 (2003), 75--81.
[14]
O'Hara, K., Black, A. and Lipson, M., Everyday practices with mobile video telephony. Proceedings of CHI'06, (Montréal, Québec, Canada, 2006), ACM.
[15]
O'Hara, K. and Perry, M., Shopping Anytime Anywhere Proceedings of CHI '01, (Seattle, WA, 2001), 345--346.
[16]
Palen, L. and Salzman, M., Voice-mail diary studies for naturalistic data capture under mobile conditions. Proceedings of ACM conference on CSCW, (2002).
[17]
Robertson, T. Ethical Issues in Interaction Design. Ethics and Technology, 7 (2005)
[18]
Sanders, E., Information, Inspiration and Co-creation. Proceedings of The 6th International Conference of the European Academy of Design, (Bremen, Germany, 2005).
[19]
Taylor, A. S., Berg, S. and Harper, R., Mobile phones for the next generation: device designs for teenagers. Proceedings of CHI 2003, (Ft. Lauderdale, Florida, USA, 2003), ACM Press, 433--440.

Cited By

View all
  • (2022)Co-Designing Spaces for Public ServiceDesigns10.3390/designs60200266:2(26)Online publication date: 1-Mar-2022
  • (2022)Participatory Design Going Digital: Challenges and Opportunities for Distributed Place-MakingComputer Supported Cooperative Work (CSCW)10.1007/s10606-022-09438-331:4(669-700)Online publication date: 19-Jul-2022
  • (2015)Critical Success Factors for Establishing Online User Participation in System DesignInternational Journal of Social and Organizational Dynamics in IT10.4018/IJSODIT.20150101024:1(12-27)Online publication date: 1-Jan-2015
  • Show More Cited By

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Published In

cover image ACM Conferences
DUX '07: Proceedings of the 2007 conference on Designing for User eXperiences
November 2007
279 pages
ISBN:9781605583082
DOI:10.1145/1389908
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from Permissions@acm.org

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Publication History

Published: 05 November 2007

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Author Tags

  1. design research
  2. handheld devices and mobile computing
  3. interaction design
  4. marketing / market research
  5. participatory design
  6. social media
  7. user experience
  8. user generated content
  9. user interface design
  10. user research
  11. user studies
  12. user-centered design / human-centered design

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  • Research-article

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DUX07
DUX07: Designing the User Experience
November 5 - 7, 2007
Illinois, Chicago

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Overall Acceptance Rate 59 of 59 submissions, 100%

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Cited By

View all
  • (2022)Co-Designing Spaces for Public ServiceDesigns10.3390/designs60200266:2(26)Online publication date: 1-Mar-2022
  • (2022)Participatory Design Going Digital: Challenges and Opportunities for Distributed Place-MakingComputer Supported Cooperative Work (CSCW)10.1007/s10606-022-09438-331:4(669-700)Online publication date: 19-Jul-2022
  • (2015)Critical Success Factors for Establishing Online User Participation in System DesignInternational Journal of Social and Organizational Dynamics in IT10.4018/IJSODIT.20150101024:1(12-27)Online publication date: 1-Jan-2015
  • (2014)Preliminary Studies on AdvanceDesignAdvanced Design Cultures10.1007/978-3-319-08602-6_2(19-36)Online publication date: 5-Oct-2014
  • (2010)Extending design encounters with use of social mediaProceedings of the 22nd Conference of the Computer-Human Interaction Special Interest Group of Australia on Computer-Human Interaction10.1145/1952222.1952301(356-359)Online publication date: 22-Nov-2010
  • (2010)Embedding participatory design processes into everyday work activitiesProceedings of the 11th Biennial Participatory Design Conference10.1145/1900441.1900485(219-222)Online publication date: 29-Nov-2010
  • (2010)Social technologiesProceedings of the 11th Biennial Participatory Design Conference10.1145/1900441.1900447(31-40)Online publication date: 29-Nov-2010
  • (2008)Reflections on the role of seeding in social designProceedings of the 20th Australasian Conference on Computer-Human Interaction: Designing for Habitus and Habitat10.1145/1517744.1517780(279-282)Online publication date: 8-Dec-2008

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References

References

[1]
Aware 2005. http://aware.uiah.fi/. Accessed 2005
[2]
Barkhuus, L. and Dey, A., Is Context-Aware Computing Taking Control away from the User? Three Levels of Interactivity Examined. Proceedings of Ubicomp 2003, (Seattle, WA, USA, 2003), Springer-Verlag, 149--156.
[3]
Carroll, J., Completing design in use: closing the appropriation cycle. Proceedings of European Conference on Information Systems, (Finland, 2004).
[4]
Carter, S. and Mankoff, J., When participants do the capturing: the role of media in diary studies. Proceedings of CHI 2005, (Portland, Oregon, USA, 2005), ACM Press, 899--908.
[5]
Gaver, B., Dunne, T. and Pacenti, E. Design: Cultural Probes. Interactions (1999), 21--29.
[6]
Grinter, R. and Eldridge, M., y do tngrs luv 2 txt msg. Proceedings of ECSCW, (Amsterdam, 2001).
[7]
Hagen, P., Notions Of Practice; Design As Facilitation For Interactive Social Systems. Proceedings of FutureGround, (Melbourne, 2004).
[8]
Hagen, P., Robertson, T., Kan, M. and Sadler, K., Emerging Research Methods for Understanding Mobile Technology Use. Proceedings of OZCHI2005, (Canberra, 2005), ACM.
[9]
Heathcote, C. can we get excited yet? 2004. http://antimega.textdriven.com/antimega/2004/10/04/can-we-get-excited-yet. Accessed 3 Sept 2004
[10]
Hulkko., S., Mattelmäki, T., Virtanen, K. and Keinonen, T., Mobile Probes. Proceedings of NORDICHI 04, (Tampere, Finland, 2004).
[11]
Isomursu, M., Kuutti, K. and Väinämö, S., Experience Clip: Method for User Participation and Evaluation of Mobile Concepts. Proceedings of Participatory Design Conference, (Toronto, Canada, 2004), 83--92.
[12]
Jönsson, B., Svensk, A., Cuartielles, D., Malmborg, L. and Schlaucher, P. Mobility and learning environments - engaging people in design of their everyday environments, CERTEC, 2002.
[13]
Masten, D. and Plowman, T. Digital Ethnography: The next wave in understanding the consumer experience. Design Management Journal, 14 2 (2003), 75--81.
[14]
O'Hara, K., Black, A. and Lipson, M., Everyday practices with mobile video telephony. Proceedings of CHI'06, (Montréal, Québec, Canada, 2006), ACM.
[15]
O'Hara, K. and Perry, M., Shopping Anytime Anywhere Proceedings of CHI '01, (Seattle, WA, 2001), 345--346.
[16]
Palen, L. and Salzman, M., Voice-mail diary studies for naturalistic data capture under mobile conditions. Proceedings of ACM conference on CSCW, (2002).
[17]
Robertson, T. Ethical Issues in Interaction Design. Ethics and Technology, 7 (2005)
[18]
Sanders, E., Information, Inspiration and Co-creation. Proceedings of The 6th International Conference of the European Academy of Design, (Bremen, Germany, 2005).
[19]
Taylor, A. S., Berg, S. and Harper, R., Mobile phones for the next generation: device designs for teenagers. Proceedings of CHI 2003, (Ft. Lauderdale, Florida, USA, 2003), ACM Press, 433--440.