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Designing for persistent audio conversations in the enterprise

Published: 05 November 2007 Publication History

Abstract

Social media websites like flickr and del.icio.us enable collaboration by allowing users to easily share content on the web through tagging. To provide a similar advantage to the enterprise, we have designed a tagging system for audio conversations. We are developing telephonic interfaces, where participants of a spoken conversation can opt to archive and share it. We have also developed a web-based visual interface that enables annotation, search, and retrieval of archived conversations. In this interface, we have focused on visualizing relationships between users, tags and conversations, which will enable efficient searching and browsing, and more importantly, provide contextualized interaction histories. A pilot user study, conducted using simulated data, showed that our social network visualization was effective.

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Erickson, T. (1999). Persistent Conversation: An Introduction. Journal of Computer-Mediated Communication: Special Issue on Persistent Conversation 4(4).
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Golder, S. and Huberman, B. (2006). Usage Patterns of Collaborative Tagging Systems. Journal of Information Science 32(2): 198--208.
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John, A. and Seligmann, D. (2006). Collaborative Tagging and Expertise in the Enterprise, WWW 2006: Collaborative Tagging Workshop, Edinburgh, Scotland.
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John, A., Kelkar, S., Peebles, E., Renduchintala, A. and Seligmann, D. (2007). Collaborative Tagging and Persistent Audio Conversations, European Conference on Computer Supported Cooperative Work (ECSCW 2007): Workshop on CSCW and Web 2.0, Limerick, Ireland, 25th September 2007.
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Kelkar, S., John, A. and Seligmann, D. (2007). An Activity-based Perspective of Collaborative Tagging, International Conference on Weblogs and Social Media, Boulder, Colorado.
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Marlow, C., Naaman, M., Boyd, D. and Davis, M. (2006). Position Paper, Tagging, Taxonomy, Flickr, Article, ToRead., WWW 2006: Collaborative Tagging Workshop, Edinburgh, Scotland.
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McAfee, A. P. (2006). Enterprise 2.0: The Dawn of Emergent Collaboration. MIT Sloan Management Review 47(3): 21--28.
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Orr, J. E. (1986). Narratives at Work: Story Telling as Cooperative Diagnostic Activity, Computer-Supported Cooperative Work, Austin, Texas.
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Cited By

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  • (2012)SynTagProceedings of the ACM 2012 conference on Computer Supported Cooperative Work10.1145/2145204.2145312(715-718)Online publication date: 11-Feb-2012
  • (2010)Some observations on the "live" collaborative tagging of audio conferences in the enterpriseProceedings of the SIGCHI Conference on Human Factors in Computing Systems10.1145/1753326.1753474(995-998)Online publication date: 10-Apr-2010
  1. Designing for persistent audio conversations in the enterprise

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    cover image ACM Conferences
    DUX '07: Proceedings of the 2007 conference on Designing for User eXperiences
    November 2007
    279 pages
    ISBN:9781605583082
    DOI:10.1145/1389908
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Publication History

    Published: 05 November 2007

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    Author Tags

    1. audio
    2. context-aware computing
    3. interaction design
    4. social media
    5. user experience
    6. user interface design
    7. user-centered design / human-centered design
    8. visualization

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    DUX07
    DUX07: Designing the User Experience
    November 5 - 7, 2007
    Illinois, Chicago

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    Cited By

    View all
    • (2012)SynTagProceedings of the ACM 2012 conference on Computer Supported Cooperative Work10.1145/2145204.2145312(715-718)Online publication date: 11-Feb-2012
    • (2010)Some observations on the "live" collaborative tagging of audio conferences in the enterpriseProceedings of the SIGCHI Conference on Human Factors in Computing Systems10.1145/1753326.1753474(995-998)Online publication date: 10-Apr-2010

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