Judy E. Scott
- Brockmann, R. J. The why, where and how of minimalism. ACM SIGDOC Asterisk Journal, of Computer Documentation, 14, 4,111--119,1990. Google Scholar
Digital Library
- Ceaparu, I., Lazar, J., Bessiere, K., Robinson, J. Shneiderman, B. Determining causes and severity of end-user frustration. International Journal of Human-Computer Interaction, 17, 3, 333--356, 2004.Google ScholarCross Ref
- Compeau, D. R. Higgins, Christopher A. Computer self-efficacy: Development of a measure and initial test. MIS Quarterly, 19, 2,189--211,1995. Google ScholarDigital Library
- Davis, F.D. Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13, 319--340,1989.Google ScholarDigital Library
- Gillan, D.J. and Bias, R.G. Usability science. I: Foundations. International Journal of Human-Computer Interaction, 13, 4, 351--372, 2001.Google Scholar
- Goodwin, N.C. Functionality and usability. Comm. of the ACM, 30, 3, 229--233,1987. Google ScholarDigital Library
- Hohmann, L. Usability: Happier users mean greater profits. Information Systems Management, 20, 4, 66--76, 2003.Google ScholarCross Ref
- Krug, S. Don't MakeMe Think: A Common Sense Approach to Web Usability. New Riders Publishing Indianapolis, IN, 2000. Google ScholarDigital Library
- Norman, D. A. The Psychology of Everyday Things. Basic Books, NY, (1988).Google Scholar
- Rettig, M. Nobody reads documentation. Comm, of the ACM, 34, 7,19--24, July 1991. Google ScholarDigital Library
- Scott, J.E., and Vessey, I. Managing risks in enterprise systems implementations. Comm, of the ACM, 45, 4. 74--81, Apr. 2002. Google ScholarDigital Library
- Venkatesh, V. Determinants of perceived ease of use: Integrating control, intrinsic motivation, and emotion into the technology acceptance model. Information Systems Research, 11, 4, 342--365, 2000. Google ScholarDigital Library
Index Terms
- Technology acceptance and ERP documentation usability
Recommendations
Testing & quantifying ERP usability
RIIT '12: Proceedings of the 1st Annual conference on Research in information technologyAn Enterprise Resource Planning (ERP) system benefits the business, although the typically complex interface can challenge end users whose errors can undermine the benefits of real-time automation. Many prior studies of ERP users measured attitudes ...
Evaluation criteria for assessing the usability of ERP systems
SAICSIT '09: Proceedings of the 2009 Annual Research Conference of the South African Institute of Computer Scientists and Information TechnologistsIt is widely acknowledged that enterprise resource planning (ERP) systems suffer from complex user interfaces. The complexity of these user interfaces negatively affects the usability of these systems. Current research has shown that a need exists to ...
Organic transformation of ERP documentation practices: Moving from archival records to dialogue-based, agile throwaway documents
AbstractImplementing enterprise resource planning (ERP) systems remains challenging and requires organizational changes. Given the scale and complexity of ERP projects, documentation plays a crucial role in coordinating operational details. However, the ...
Highlights- The study focuses on the challenges of agile documentation practices, given the complexity of ERP implementation projects.
- The research utilizes documentation theory and a socio-technical view of agile practices.
- The study reports ...
Comments