skip to main content
10.1145/144001.144082acmconferencesArticle/Chapter ViewAbstractPublication PagescprConference Proceedingsconference-collections
Article
Free Access

The effects of verbal and nonverbal behaviors on mutual understanding: an empirical study

Published:01 May 1992Publication History
First page image

References

  1. Anderson, R.P. and Anderson, G.V. (1962). Development of an instrument for measuring rapport. Personnel and Guidance Journal, 4 I, 18-24.Google ScholarGoogle Scholar
  2. Argyle, M. (1969). Social Interaction. London: Methuen.Google ScholarGoogle Scholar
  3. Bales, R.F. (1950). Interaction Process Analysis: A Method for the Study of Small Groups. Cambridge, Mass: Addison-Wesley.Google ScholarGoogle Scholar
  4. Benbasat, I., Dexter, A.S., and Mantha, R.W. (1980). Impact of organizational maturity on information systems skill needs. MiS Quarterly, March, 21-34.Google ScholarGoogle Scholar
  5. Bennis, W., Schein, E.H., Steele, F.I., and Berlew, D.E. (1968). Towards better interpersonal relationships. In Bennis et al., (Eds.), interpersonal Dynamics: Essays and Readings on lluman Interaction. Homewood, Illinois' Dorsey Press.Google ScholarGoogle Scholar
  6. Boland, R.J., Jr. (1976) Protocols of interaction in the design of information systems: An evaluation of the role of the systems analyst in determining information. Unpublished Doctoral Dissertation, Case Western Reserve University.Google ScholarGoogle Scholar
  7. Bostrom, R.P. (1984). Development of computer-based information systems: A communication perspective. Computer Personnel, 9, 4, 17-25. Google ScholarGoogle ScholarDigital LibraryDigital Library
  8. Bostrom, R.P. and Heinen, S.J. (1977). MiS problems and failures: A sociological perspective. Part 1' The causes. MIS Quarterly, 1, 3, 17-32.Google ScholarGoogle ScholarDigital LibraryDigital Library
  9. Churchman, C.W. and Schainblatt, A.H. (1965). The researcher and the manager: A dialectic of implementation. Management Science, 11, 4, B69-87.Google ScholarGoogle ScholarDigital LibraryDigital Library
  10. Cohen, J. (1960). A coefficient of agreement for nominal scales. Educational and Psychological Measurement, 20, 37-46.Google ScholarGoogle Scholar
  11. Cook, T.D. and Campbell, D.T. (1979). Quasi- Experimentation: Design and Analysis Issues for Field Settings. Chicago: Rand MCNally.Google ScholarGoogle Scholar
  12. Cronan, T.P. and Means, T.L. (1984). Systems Development: An empirical study of user communication. DATA BASE, Spring, 25-33. Google ScholarGoogle ScholarDigital LibraryDigital Library
  13. Dagwell, R. and Weber, R. (1983). System designers' user models: A comparative study and methodological critique. Communications of the ACM, 26, 11,987-997. Google ScholarGoogle ScholarDigital LibraryDigital Library
  14. DeBrabander, B. and Thiers, G. (1984). Successful information systems development in relation to situational factors which affect effective communication between MIS- users and EDP-specialists. Management Science, 30, 2, 137-155.Google ScholarGoogle ScholarDigital LibraryDigital Library
  15. Dittmann, A.T. and Llewellyn, L.G. (1968). }Relationship between vocalizations and head nods ,as listener responses. journal of Personality and Social Psychology, 9, 79-84.Google ScholarGoogle Scholar
  16. Ekman, P., Friesen, W.V., and Ellsworth, P. (1972). Emotion in the lluman Face: Guidelines for Research and an Integration of the Findings. New York: Pergamon Press.Google ScholarGoogle Scholar
  17. Foa, U.G., Foa, E.B., and Schwarz, L.M. (1981). Nonverbal Communication: Toward syntax, by way of semantics. Journal of Nonverbal Behavior, 6, 2, 76-83.Google ScholarGoogle ScholarCross RefCross Ref
  18. Folger, J.P. and Woodall, W.G. (1982). Nonw~rbal cues as linguistic context: An information-processing view. In M. Burgoon (Ed.), Communication Yearbook 6 (,pp. 63-91). Beverly Hills, CA: Sage.Google ScholarGoogle Scholar
  19. Giles, H. and Powesland, P.F. (1975). Speech Style and Social Evaluation. London: Academic Press.Google ScholarGoogle Scholar
  20. Gottman, J.M. (1979). Marital interaction: Experimental Investigations. New York: Academic Press.Google ScholarGoogle Scholar
  21. Green, G.I. (1989). Perceived importance of systems analysts' job skills, roles, and non-salary incentives. MIS Quarterly, 13, 2, 115-133.Google ScholarGoogle ScholarDigital LibraryDigital Library
  22. Grossberg, L. (1982). Does communication theory need intersubjectivity? Toward an immanent philosophy of interpersonal relations. In M. Burgoon (Ed.), Communication Yearbook 6 (pp. 171-205). Beverly Hills: CA: Sage.Google ScholarGoogle Scholar
  23. Guinan, P.J. (1986). Specialist-generalist communication competence: A field experiment investigating the communication behavior of information systems developers. Unpublished Doctoral Dissertation, Indiana University.Google ScholarGoogle Scholar
  24. Guinan, P.J. and Bostrom, R.P. (1986). Development of computer-based information systems: A communication framework. DATA BASE, 3-16. Google ScholarGoogle ScholarDigital LibraryDigital Library
  25. Hewes, D.E. (1979). The sequential analysis of social interaction. Quarterly Journal of Speech, 65, 56-72.Google ScholarGoogle ScholarCross RefCross Ref
  26. Hewes, D.E. and Planalp, S. (1987). The individual's place in communication science. In C.R. Berger & S.H. Chaffee 0gds.), llandbook of Communication Science (pp. 123- 144). Newbury Park, CA: Sage.Google ScholarGoogle Scholar
  27. Kaiser, K.M. (1985). The relationship of cognitive style to the derivation of information requirements. Computer Personnel, 10, 2, 2-12. Google ScholarGoogle ScholarDigital LibraryDigital Library
  28. Kaiser, K.M. and Bostrom, R.P. (1982). Personality characteristics of MIS project teams: An empirical study and action-research design. MIS Quarterly, 6, 4, 43-60.Google ScholarGoogle ScholarDigital LibraryDigital Library
  29. Kendon, A. (1967). Some functions of gaze-direction in social interaction. Acta Psychologica, 26, 22-63.Google ScholarGoogle Scholar
  30. Lyytinen, K.J. (1985). Implications of theories of language for information systems. MIS Quarterly, 9, 7, 61-74.Google ScholarGoogle ScholarDigital LibraryDigital Library
  31. McCall, G.J. and Simmons, j.L. (1978). Identities and Interactions. New York: Free Press.Google ScholarGoogle Scholar
  32. McMaster, M and Grinder, J. (1980). Precision: A New Approach to Communication. Beverly Hills, CA' Precision Models. Google ScholarGoogle ScholarDigital LibraryDigital Library
  33. Mehrabian, A. (1969). Significance of posture and position in the communication of attitude and status relationships. Psychological Bulletin, 71, 5, 359-372.Google ScholarGoogle ScholarCross RefCross Ref
  34. Montgomery, B.M. (1981). The form and function of quality communication in marriage. Family Relations, 30, 21-30.Google ScholarGoogle ScholarCross RefCross Ref
  35. Raush, H.L., Barry, W.A., Hertel, R.K., and Swain, M.A. (1974). Communication, Conflict, and Marriage. San Francisco: Jossey-Bass.Google ScholarGoogle Scholar
  36. Rogers, E.M. and Bhowmik, D.K. (1970). Homophilyheterophily: Relational concepts for communication research. Public Opinion Quarterly, 34, 4, 523-538.Google ScholarGoogle ScholarCross RefCross Ref
  37. Salaway, G. (1987). An organizational learning approach to information systems development. MIS Quarterly, June, 245-264.Google ScholarGoogle Scholar
  38. Stiles, W.B. (1978). Verbal response modes and dimensions of interpersonal roles: A method of discourse analysis. Journal of Personality and Social Psychology, 36, 7,693-703.Google ScholarGoogle ScholarCross RefCross Ref
  39. Tail, M. (1990). An investigation of the communication behaviors of systems analysts. Unpublished Doctoral Dissertation, University of Queensland.Google ScholarGoogle Scholar
  40. Tepper, D.T., Jr. and Haase, R.F. (1978). Verbal and nonverbal communication of facilitative conditions. Journal of Counseling Psychology, 25, 1, 35-44.Google ScholarGoogle ScholarCross RefCross Ref
  41. Thomas, J.C. and Carroll, J. M. (1981). Human Factors in Communications. iBM Systems Journal, 20, 2, 237-263.Google ScholarGoogle Scholar
  42. Trout, D.L. and Rosenfeld, H.M. (1980). The effect of postural lean and body congruence on the judgement of psychotherapeutic rapport. Journal of Nonverbal Behavior, 4, 3, 176-190.Google ScholarGoogle ScholarCross RefCross Ref
  43. Tversky, A. and Kahneman, D. (1982). The framing of decisions and the psychology of choice. In R. Hogarth (Ed.), New Directions for Methodology of Social and Behavioral Science: Question, Framing, and Response Consistency. San Francisco: Jossey-Bass.Google ScholarGoogle Scholar
  44. Vitalari, N.P. (1981). An investigation of the problem solving behavior of systems analysts. Unpublished Doctoral Dissertation, University of Minnesota.Google ScholarGoogle Scholar
  45. Wiemann, J.M. (1974). An experimental study of visual attention in dyads: The effects of four gaze conditions on evaluations by applicants in employment interviews. Paper presented to the Speech Communication Association, Chicago.Google ScholarGoogle Scholar
  46. Wiemann, J.M. (1977). Explication and test of a model of communicative competence, tluman Communication Research, 3, 195-213.Google ScholarGoogle Scholar
  47. Zmud, R.W. and Cox, J.F. (1979). The implementation process: A change approach. MIS Quarterly, 3, 2, 35-43.Google ScholarGoogle ScholarDigital LibraryDigital Library

Index Terms

  1. The effects of verbal and nonverbal behaviors on mutual understanding: an empirical study

      Recommendations

      Comments

      Login options

      Check if you have access through your login credentials or your institution to get full access on this article.

      Sign in
      • Published in

        cover image ACM Conferences
        SIGCPR '92: Proceedings of the 1992 ACM SIGCPR conference on Computer personnel research
        May 1992
        400 pages
        ISBN:0897915003
        DOI:10.1145/144001

        Copyright © 1992 ACM

        Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

        Publisher

        Association for Computing Machinery

        New York, NY, United States

        Publication History

        • Published: 1 May 1992

        Permissions

        Request permissions about this article.

        Request Permissions

        Check for updates

        Qualifiers

        • Article

        Acceptance Rates

        Overall Acceptance Rate300of480submissions,63%

      PDF Format

      View or Download as a PDF file.

      PDF

      eReader

      View online with eReader.

      eReader