research-article

Public vs. private: comparing public social network information with email

Authors:

Elad ShaharAuthors Info & Claims

CSCW '08: Proceedings of the 2008 ACM conference on Computer supported cooperative work

Pages 393 - 402

https://doi.org/10.1145/1460563.1460627

Published: 08 November 2008 Publication History

Abstract

The goal of this research is to facilitate the design of systems which will mine and use sociocentric social networks without infringing privacy. We describe an extensive experiment we conducted within our organization comparing social network information gathered from various intranet public sources with social network information gathered from a private source - the organizational email system. We also report the conclusions of a series of interviews we conducted based on our experiment. The results shed light on the richness of public social network information, its characteristics, and added value over email network information.

References

[1]

Adamic, L. A., and Adar, E. Friends and neighbors on the Web, Social Networks, 25, 3 (2003), 211--230.

[2]

Alhalabi, W. S., Kubat, M., and Tapia, M. Search engine ranking efficiency evaluation tool. SIGCSE Bull. 39, 2 (2007), 97--101.

Digital Library

[3]

Aleman-Meza, B., Nagarajan, M., Ramakrishnan, C., Sheth, A., Arpinar, I., Ding, L., Kolari, P., Josi, A., and Finin, T. Semantic analytics on social networks: Experiences in addressing the problem of conflict of interest detection. Proc. WWW '06, ACM Press (2006), 407--416.

Digital Library

[4]

Bar-Yossef, Z., Guy, I., Lempel, R., Maarek, Y. S., and Soroka, V. 2007. Cluster ranking with an application to mining mailbox networks. Knowl. Inf. Syst. 14, 1 (Dec. 2007), 101--139.

Digital Library

[5]

Bird, C., Gourley, A., Devanbu, P., Gertz, M., and Swaminathan, A. Mining email social networks. In Proc. MSR (2006) 137--143.

Digital Library

[6]

Boykin, P. O. and Roychowdhury, V. Personal Email Networks: An Effective Anti-Spam Tool, IEEE Computer, V. 38, (2004), p 61.

[7]

Cormack, G. V., Lhotak, O., and Palmer, C. R. Estimating Precision by Random Sampling. In SIGIR'99, (1999), 273--274.

Digital Library

[8]

Cross, R., Parker, A. The Hidden Power of Social Networks: Understanding How Work Really Gets Done in Organizations, Harvard Business School Press (2004).

[9]

Culotta, A., Bekkerman, R., and McCallum, A. Extracting social networks and contact information from email and the Web. First Conference on Email and Anti-Spam (2004).

[10]

Danis, C., and Singer, D. A Wiki Instance in the Enterprise: Opportunities, Concerns and Reality. Proc. of CSCW'08, (2008).

Digital Library

[11]

Diaconis, P. Group Representation in Probability and Statistics, IMS Lecture Notes Monogr. Ser. 11, Institute of Mathematical Statistics, Hayward, CA, (1988).

[12]

DiMicco, J. M., Millen, D. R. People Sensemaking with Social Networking Sites, The Sensemaking Workshop, CHI 2008, (2008).

[13]

Domingos, P. and Richardson, M. Mining the network value of customers. In Proc. KDD '01. ACM (2001), 57--66.

Digital Library

[14]

Dunbar, R. I. M. Neocortex size as a constraint on group size in primates, JHE 22 (1992), 469--493.

[15]

Fagin, R., Kumar, R., and Sivakumar, D. Comparing top k lists. SIAM JDM, (2003), 134--160.

Digital Library

[16]

Farnham, S., Portnoy, W., Turski, A., Cheng, L., and Vronay, D. Personal Map: Automatically modeling the user's online social network. Proc. INTERACT'03, IOS Press (2003), 567--574.

[17]

Farrell, S., Lau, T., Nusser, S., Wilcox, E., and Muller, M. Socially augmenting employee profiles with people-tagging. In Proc. UIST '07 (2007), 91--100.

Digital Library

[18]

Gladwell, M. The Tipping Point: How Little Things Can Make a Big Difference. 2000.

[19]

Granovetter, M. The strength of weak ties. American Journal of Sociology 78, 6 (1973), 1360--1380.

[20]

Grippa F., Zilli A., Laubacher R., and Gloor P. E-mail may not reflect the social network, International Sunbelt Social Network Conference 2006.

[21]

Guy, I., Jacovi, M., Shahar, E., Meshulam, N., Soroka, V. Farrell, S. Harvesting with SONAR -- The Value of Aggregating Social Network Information. CHI 2008.

Digital Library

[22]

Hope, T., Nishimura, T., and Takeda, H. An integrated method for social network extraction. Proc. WWW '06, ACM Press (2006), 845--846.

Digital Library

[23]

Jackson, A., Yates, J., Orlikowski, W. Corporate Blogging: Building community through persistent digital talk. Proc. HICSS'07, (2007), p. 80.

Digital Library

[24]

Kautz, H., Selman, B., and Shah., M. ReferralWeb: Combining social networks and collaborative filtering. Communications of the ACM 40, 3 (1997), 63--65.

Digital Library

[25]

Kendall, M., and Gibbons, J. D. Rank Correlation Methods, Edward Arnold, London, 1990.

[26]

Lancaster, F. W., and Fayen, E. G. Information Retrieval On-Line. Melville Publishing Co. (1973), Chapter 6.

[27]

Lin, C.-Y., Griffiths-Fisher, V., Ehrlich, K., Desforges,C. SmallBlue: People Mining for Expertise Search and Social Network Analysis. IEEE Multimedia Magazine Oct.-Dec, (2007).

Digital Library

[28]

Losee, R. M., and Paris, L. A. H. Measuring Search Engine Quality and Query Difficulty: Ranking with Target and Freestyle. JASIS archive 2, 10 (1999), 882--889.

Digital Library

[29]

Mika, P. Flink: Semantic Web technology for the extraction and analysis of social networks. Journal of Web Semantics, 3, 2 (2005), 211--223.

Digital Library

[30]

Mika, P. Ontologies are us: A unified model of social networks and semantics. In Proc. ISWC2005, (2005).

Digital Library

[31]

Millen, D. R., Feinberg, J., and Kerr, B. Dogear: Social Bookmarking in the Enterprise. CHI 2006, April 22--27, 2006.

Digital Library

[32]

Nardi, B. A., Whittaker, S., Issacs, E., Creech, M., Johnson, J., and Hainsworth, J. Integrating communication and information through contact map. Communications of the ACM 45, 4 (2002), 89--95.

Digital Library

[33]

Neustaedter, C., Brush, A., Smith, M., and Fisher, D. The social network and relationship finder: Social sorting for email triage. In Proc. CEAS (2005).

[34]

Newman, M. E. J. Coauthorship networks and patterns of scientific collaboration. In Proc. of the National Academy of Science, USA, 101, (2004), 5200--5205.

[35]

O'Reilly, T. What is Web 2.0. 2005. http://www.oreillynet.com/go/web2.

[36]

Recordon, D. and Reed, D. OpenID 2.0: a platform for user-centric identity management. In Proc. of the Second ACM DIM (2006), 11--16.

Digital Library

[37]

Smith, M. Invisible crowds in cyberspace: Measuring and mapping the social structure of Usenet. In Communities in Cyberspace. Routledge Press, (1999).

Digital Library

[38]

Tyler, J. R., Wilkinson, D. M., and Huberman, B. A. Email as spectroscopy: Automated discovery of community structure within organizations. In Communities and Technologies, Huysman, M., Wenger, E., and V. Wulf, Eds. (2003), 81--96.

Digital Library

[39]

Viegas, F. B., Boyd, D., Nguyen, D. H., Potter, J., and Donath., J. Digital Artifacts for Remembering and Storytelling: PostHistory and Social Network Fragments. In Proc. HICSS'04 (2004). p 40109.1.

Digital Library

[40]

Waber, B. N., Olguin O., Daniel, K., Taemie, M., Akshay, A. K., and Pentland, A. Organizational Engineering Using Sociometric Badges. (2007).: http://ssrn.com/abstract=1073342 .

[41]

Wasserman, S., and Faust, K. Social Network Analysis. (1994).

Cited By

Guy I(2018)People Recommendation on Social MediaSocial Information Access10.1007/978-3-319-90092-6_15(570-623)Online publication date: 3-May-2018
https://doi.org/10.1007/978-3-319-90092-6_15
Zhang XDing DHuang C(2017)A user intention modeling algorithm for friend recommendation2017 IEEE 2nd International Conference on Big Data Analysis (ICBDA)(10.1109/ICBDA.2017.8078745(789-795)Online publication date: Mar-2017
https://doi.org/10.1109/ICBDA.2017.8078745
Guy IRonen IZwerdling NZuyev-Grabovitch IJacovi MKaye JDruin ALampe CMorris DHourcade J(2016)What is Your Organization 'Like'?Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems10.1145/2858036.2858540(3025-3037)Online publication date: 7-May-2016
https://dl.acm.org/doi/10.1145/2858036.2858540
Show More Cited By

Index Terms

Public vs. private: comparing public social network information with email
1. Human-centered computing
  1. Collaborative and social computing
    1. Collaborative and social computing theory, concepts and paradigms
      1. Computer supported cooperative work
2. Social and professional topics
  1. Professional topics
    1. Computing and business
      1. Computer supported cooperative work

Recommendations

Harvesting with SONAR: the value of aggregating social network information
CHI '08: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

Web 2.0 gives people a substantial role in content and metadata creation. New interpersonal connections are formed and existing connections become evident through Web 2.0 services. This newly created social network (SN) spans across multiple services ...
Social media use and consumer shopping preferences
Highlights
- We empirically explore associations between social media use at home and shopping preferences using survey data for popular retail firms such as Walmart, Target, Nordstrom, and Best Buy, and their online stores including Amazon.
- Social ...
Abstract
We empirically explore the associations between social media use at home and shopping preferences using survey data. We focus on popular retail firms including brick-and-mortar firms such as Walmart, Target, Nordstrom, and Best Buy, and online ...
Does social media use at work lower productivity?

We conducted an empirical study that analysed the relationship between the use of social media at work and project success at work. This study adds to the emerging literature on the impact of social media use on organisational outcomes. We found that only ...

Comments

Information & Contributors

Information

Published In

cover image ACM Conferences

CSCW '08: Proceedings of the 2008 ACM conference on Computer supported cooperative work

November 2008

752 pages

ISBN:9781605580074

DOI:10.1145/1460563

General Chairs:
Bo Begole
PARC, USA
,
David W. McDonald
University of Washington, USA

Copyright © 2008 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

Sponsors

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 08 November 2008

Permissions

Request permissions for this article.

Request Permissions

Check for updates

Author Tags

Qualifiers

Research-article

Conference

CSCW08

Sponsor:

CSCW08: Computer Supported Cooperative Work

November 8 - 12, 2008

CA, San Diego, USA

Acceptance Rates

Overall Acceptance Rate 2,235 of 8,521 submissions, 26%

Upcoming Conference

CSCW '25

Sponsor:
sigchi

Computer-Supported Cooperative Work and Social Computing

October 18 - 22, 2025

Bergen , Norway

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

21
Total Citations
View Citations
1,286
Total Downloads

Downloads (Last 12 months)5
Downloads (Last 6 weeks)2

Reflects downloads up to 01 Mar 2025

Other Metrics

View Author Metrics

Citations

Cited By

Guy I(2018)People Recommendation on Social MediaSocial Information Access10.1007/978-3-319-90092-6_15(570-623)Online publication date: 3-May-2018
https://doi.org/10.1007/978-3-319-90092-6_15
Zhang XDing DHuang C(2017)A user intention modeling algorithm for friend recommendation2017 IEEE 2nd International Conference on Big Data Analysis (ICBDA)(10.1109/ICBDA.2017.8078745(789-795)Online publication date: Mar-2017
https://doi.org/10.1109/ICBDA.2017.8078745
Guy IRonen IZwerdling NZuyev-Grabovitch IJacovi MKaye JDruin ALampe CMorris DHourcade J(2016)What is Your Organization 'Like'?Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems10.1145/2858036.2858540(3025-3037)Online publication date: 7-May-2016
https://dl.acm.org/doi/10.1145/2858036.2858540
Dong WEhrlich KMacy MMuller MGergle DMorris MBjørn PKonstan J(2016)Embracing Cultural DiversityProceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing10.1145/2818048.2835198(274-287)Online publication date: 27-Feb-2016
https://dl.acm.org/doi/10.1145/2818048.2835198
Wang JMadnick SLi XAlstott JVelu C(2015)Effect of Media Usage Selection on Social Mobilization Speed: Facebook vs E-MailPLOS ONE10.1371/journal.pone.013481110:9(e0134811)Online publication date: 30-Sep-2015
https://doi.org/10.1371/journal.pone.0134811
Grudin J(2014)Organizational Adoption of New Communication TechnologiesComputing Handbook, Third Edition10.1201/b16768-52(45-1-45-25)Online publication date: May-2014
https://doi.org/10.1201/b16768-52
Jacovi MGuy IKremer-Davidson SPorat SAizenbud-Reshef NFussell SLutters WMorris MReddy M(2014)The perception of othersProceedings of the 17th ACM conference on Computer supported cooperative work & social computing10.1145/2531602.2531667(756-766)Online publication date: 15-Feb-2014
https://dl.acm.org/doi/10.1145/2531602.2531667
Guy IAvraham UCarmel DUr SJacovi MRonen ISchwabe DAlmeida VGlaser HBaeza-Yates RMoon S(2013)Mining expertise and interests from social mediaProceedings of the 22nd international conference on World Wide Web10.1145/2488388.2488434(515-526)Online publication date: 13-May-2013
https://dl.acm.org/doi/10.1145/2488388.2488434
Perer AGuy IUziel ERonen IJacovi M(2013)The Longitudinal Use of SaNDVisIEEE Transactions on Visualization and Computer Graphics10.1109/TVCG.2012.32219:7(1095-1108)Online publication date: 1-Jul-2013
https://dl.acm.org/doi/10.1109/TVCG.2012.322
Ackerman MDachtera JPipek VWulf V(2013)Sharing Knowledge and ExpertiseComputer Supported Cooperative Work10.1007/s10606-013-9192-822:4-6(531-573)Online publication date: 1-Aug-2013
https://dl.acm.org/doi/10.1007/s10606-013-9192-8
Show More Cited By

View Options

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Full Access

Get this Publication

View options

PDF

View or Download as a PDF file.

eReader

View online with eReader.

Figures

Tables

Media

View Table of Conten