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Interactive problem-solving: an experimental study of "lockout" effects

Authors:

B. W. Boehm,

M. J. Seven,

R. A. WatsonAuthors Info & Claims

AFIPS '71 (Spring): Proceedings of the May 18-20, 1971, spring joint computer conference

Pages 205 - 210

https://doi.org/10.1145/1478786.1478816

Published: 18 May 1971 Publication History

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Abstract

One danger inherent in computer system design and management is an ever-present temptation to consider computer system performance as an end in itself, rather than as a means to better serve people. Such "performance improvement" methods as universal use of one language, large blocking of data input and output, and intricately designed code and procedures can increase machine productivity. However, it costs users an abnormally high effort to achieve any results. On the other hand, text editors, extended debugging aids, and conversational programming systems tend to reduce user-time investments at the expense of machine efficiency.

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H Sackman Experimental investigation of user performance in time-shared computing systems: Retrospect, prospect, and the public interest System Development Corporation SP-2846 1967

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M M Gold Methodology for evaluating time-shared computer usage PhD dissertation Massachusetts Institute of Technology 1967

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C L Baker JOSS: Introduction to a helpful assistant The RAND Corporation RM-5058-PR August 1966

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M J Seven B W Boehm R A Watson Problem-solving with an interactive computer: A study of user behavior The RAND Corporation R-513-NASA In process

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Kim JJung HKo MLee U(2019)GoalKeeperProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/33144033:1(1-29)Online publication date: 29-Mar-2019
https://dl.acm.org/doi/10.1145/3314403
Miller LThomas J(2005)Behavioral issues in the use of interactive systemsInteractive Systems10.1007/3-540-08141-0_11(193-216)Online publication date: 26-May-2005
https://doi.org/10.1007/3-540-08141-0_11
Bergman HBrinkman AKoelega H(1981)System Response Time and Problem Solving BehaviorProceedings of the Human Factors Society Annual Meeting10.1177/107118138102500119525:1(749-753)Online publication date: 1-Oct-1981
https://doi.org/10.1177/1071181381025001195
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Interactive problem-solving: an experimental study of "lockout" effects
1. Human-centered computing

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AFIPS '71 (Spring): Proceedings of the May 18-20, 1971, spring joint computer conference

May 1971

651 pages

ISBN:9781450379076

DOI:10.1145/1478786

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

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Published: 18 May 1971

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Kim JJung HKo MLee U(2019)GoalKeeperProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/33144033:1(1-29)Online publication date: 29-Mar-2019
https://dl.acm.org/doi/10.1145/3314403
Miller LThomas J(2005)Behavioral issues in the use of interactive systemsInteractive Systems10.1007/3-540-08141-0_11(193-216)Online publication date: 26-May-2005
https://doi.org/10.1007/3-540-08141-0_11
Bergman HBrinkman AKoelega H(1981)System Response Time and Problem Solving BehaviorProceedings of the Human Factors Society Annual Meeting10.1177/107118138102500119525:1(749-753)Online publication date: 1-Oct-1981
https://doi.org/10.1177/1071181381025001195
Zmud R(1979)Individual Differences and MIS SuccessManagement Science10.1287/mnsc.25.10.96625:10(966-979)Online publication date: 1-Oct-1979
https://dl.acm.org/doi/10.1287/mnsc.25.10.966
Dunn R(1973)Graphics, problem solving and virtual systemsProceedings of the June 4-8, 1973, national computer conference and exposition10.1145/1499586.1499594(23-30)Online publication date: 4-Jun-1973
https://dl.acm.org/doi/10.1145/1499586.1499594

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