The literature on Supply Chain Management (SCM) supports the integration of key business processes, including the performance management process, in order to increase the performance within and between the organisations. Nevertheless, the lack of proper ...

Performance measurement systems (PMSs) are used to diagnose and remediate problems, termed the “decision-facilitating” or feedback role of management control. We examine whether use of PMSs by individual decision makers is associated with better ...

This mini-track focuses on performance and success measurements for Knowledge Management and Organizational Memory. Key aspects examined in mini-track papers include measuring the success and effectiveness of systems that manage knowledge initiatives ...