Carolyn L. Cook
ABSTRACT
The purpose of this paper is to acquaint the reader with a model for office procedures, the Information Control Net model, and a particular type of transformation that can be performed on an Information Control Net (ICN) model, streamlining. The ICN formalism is intended to aid office managers and office analysts in describing and evaluating procedures. Streamlining is a technique for reducing the ICN model of a procedure to a model of the necessary information flow and elementary information-processing of the procedure. Streamlining highlights the origin and destination of information in a procedure and allows the modeler to vary the route the information takes. Streamlining an ICN model of a procedure illuminates information-processing needs, activity by activity, in a way that may be useful for evaluating or changing the original procedure.
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